Praveen Kumar

Praveen Kumar

Vice President, JKT

Praveen Kumar 's articles

Part Two: Vice President of JKT on the impact of Covid-19 on customer service

The impact of Covid-19 has transcended sectors, increasing the demand placed on a range of industries. JKT, a global technology foundation, established in 1993, has found their circumstances impacted by Covid-19, much like others in their sector. Part of a 140-year-old group, worth an estimated $7 billion, Praveen Kumar, the vice president of JKT, writes about the use of chatbots during the pandemic in the second part of a series for The Parliamentary Review.

Part One: Vice President of JKT on the use of Chatbots to enhance customer experience

The impact of Covid-19 has transcended sectors, increasing the demand placed on a range of industries. JKT, a global technology foundation, established in 1993, has found their circumstances impacted by Covid-19, much like others in their sector. Part of a 140-year-old group, worth an estimated $7 billion, Praveen Kumar, the vice president of JKT, writes about the use of chatbots during the pandemic in the first part of a series for The Parliamentary Review.