1st Care at Home I O M

A Message from Lord Pickles and Lord Blunkett, followed by 1st Care at Home I O M's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from 1st Care at Home I O M is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles
391ST CARE AT HOME I O M |
BEST PRACTICE REPRESENTATIVE 2019
Director Tracey Hudson
Warm and friendly office
environment
1st Care at Home is a domiciliary care company based
in Douglas, in the east of the Isle of Man. Serving a
community with an ageing population, it offers home-
based care for children, young people and adults with learning
disabilities, as well as dementia sufferers. Director Tracey
Hudson founded the organisation in 2014, and she uses
experience caring for her own child with ASD to help the local
community. Tracey discusses why face-to-face training is a key
aspect of its approach and explains how this has enabled the
team to deliver 24/7 care to over 60 service users.
I came into care in order to offer the skills I developed while caring for my own
child to a wider community that was in need of specialist learning disabilities and
dementia support. Because of my own personal experiences, I am passionate about
the work we conduct, and I have been able to pass this on to a dedicated team
of care professionals. We are now dual registered with the local inspectorate and
employ 45 members of staff.
Fighting CD-ROM learning
Since establishing 1st Care at Home in 2014, we have grown beyond my wildest
expectations. The most important factor behind this growth has been our insistence
on face-to-face training and staff development. CD-ROM learning has become
commonplace in the sector, but it leaves staff short of the crucial feedback and
communication skills that are needed for proper development and learning. All of
our training is completed on site and it is directly tailored around the style of care
FACTS ABOUT
1ST CARE AT HOME I O M
»Director: Tracey Hudson
»Founded in 2014
»Based in Douglas, Isle of Man
»Services: Domiciliary care for
children, young people and
adults
»No. of employees: 45
1st Care at Home I O M
THE PARLIAMENTARY REVIEW
Highlighting best practice
40 | 1ST CARE AT HOME I O M
we deliver. This prepares our staff for
working with service users who require
anything from one hour of care a week
to 24-hour home-based care.
Face-to-face training is also a vital
tool for empowering and motivating
our staff. The seminars show our
commitment to their own development
and give them the opportunity to
learn from our experiences and ask
questions. We are sensitive to their
concerns and able to react to their
learning speed and prior knowledge.
Dedication is a crucial part of our
service and, alongside my husband, I
have been working seven days a week
since founding the service five years
ago. I still take a very hands-on role,
which I think is an important part
of building trust and confidence in
myteam.
Our staff are always willing to go the
extra mile and we are humbled by the
reaction we receive from the service
users we care for and their families.
We are not motivated by money, but
rather by achieving the best possible
outcomes and ensuring our care
never falls below our high standards.
The care we provide is so important
to our service users and can make a
great difference to their confidence
andhappiness.
Bringing care into the
technological age
As part of our efforts to expand and
improve our service and range of
offerings, we have begun to look
into better utilising technology to
help our service users and keep them
safe. Many areas on the Isle of Man
are remote and the island has a
significant ageing population – the
legacy of a period during the 1970s
when young Brits moved across to
take advantage of the tax system. As
a result, many elderly residents are
now living alone after their family have
A mobile and versatile
service
Face-to-face
training is also
a vital tool for
empowering
and
motivating our
staff
411ST CARE AT HOME I O M |
BEST PRACTICE REPRESENTATIVE 2019
moved to the mainland and this entails
a risk, especially to those suffering
withdementia.
In order to respond to this risk, we
have invested in assistive technology
under the business 1st Care Assist
which utilises GPS and alarms to
keep service users safe and well both
within and outside of the home.
Remote assistance enables us and
family members to deal with client
problems in a faster, safer way. The
new technology will play a part in our
expansion, and my husband, who has
a background in project management
took early retirement from his career
at sea to oversee the expansion. The
new management team, Jamie Taylor
and Martina Counsell have joined the
rapidly expanding business and will be
pivotal in driving both the existing and
the new business forward.
Adapting to our unique
community
Based on 2016 census data, the Isle of
Man has a population of just 83,000
people. When the ageing population
is also taken into account, there is a
rather small pool of people of working
age that we can look to recruit into
the organisation. As a result, finding
staff with the drive and skills that
we are looking for can prove to be
achallenge.
Our keen focus on training has been
a key measure we have taken to
resolve this problem and we have
found that through employing
innovative training approaches, and
widening the demographic from
which we recruit, we have been able
to successfully bring new people into
the organisation. We now employ
45 people, but if we are to continue
to grow and expand, we will have to
keep evolving our approach to meet
the increasingdemand.
An additional challenge has been
the introduction of new regulation
surrounding the care sector on the Isle
of Man. We have had to make change
in order to comply with regulators,
but we are also keen to advocate for
the people we care for, as we have
a strong understanding of the issues
they face. If regulators are willing
to listen to our concerns, we can
hopefully make a positive impact and
help raise standards across the island.
We never forget that it is our role to
make sure regulation works for us and
our service users.
In order to
respond to this
risk, we have
invested in
technical
business assist
and 1st Care
Assist, which
utilise GPS and
alarms to keep
service users
safe and
provide their
families with
additional
comfort
Award winning care

This article was sponsored by 1st Care at Home I O M. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy