Access Dental

A Message from Lord Pickles and Lord Blunkett, followed by Access Dental's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Access Dental is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.accesshealthanddental.co.uk/access-dental

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
44 | ACCESS DENTAL
Director of Services
MonicaRaynor
Access Dental is a subsidiary
of South West-based Devon
Doctors Limited
Social enterprise Access Dental operates an out-of-hours
service for patients’ urgent dental needs in Devon and Dorset.
Director of Services Monica Raynor tells
TheParliamentary
Review
that its work with the NHS also extends to providing a
dental helpline, and that its nature as a clinically-led organisation
helps it to provide responsive and consistent dental care. Monica
discusses Access Dental’s work in greater depth and talks about
the state of NHS dental services across the UK.
Access Dental is a clinically led dental healthcare organisation, based in the heart
of the Devon countryside. We are a proud social enterprise, with more than a
decade’s experience in providing specialised unscheduled urgent dental care to the
residents of Devon, Cornwall, Dorset and, more recently, Bristol, North Somerset
and South Gloucestershire. We offer a range of services including dental helplines,
urgent dental clinics and dental waiting lists management services.
We have proactively worked with NHS England to contribute to positive change within
the NHS Commissioning Standards for Urgent Dental Care: a publication which sets
out the expected standards for commissioning urgent dental care services in England.
Our ethos
We work to reduce oral health inequalities and our model is driven by our vision to
ensure all patients have access to a valuable dental service. We continually strive for
excellent standards of care, with an organisation-wide ethos in line with that of our
parent organisation Devon Doctors Limited: “Putting PatientsFirst”.
FACTS ABOUT
ACCESS DENTAL
»Director of Services:
Monica Raynor
»Established in 2008
»Based in Exeter
»Services: Specialised urgent
dental care
»No. of employees: 135
Access Dental
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
44 | ACCESS DENTAL
Director of Services
MonicaRaynor
Access Dental is a subsidiary
of South West-based Devon
Doctors Limited
Social enterprise Access Dental operates an out-of-hours
service for patients’ urgent dental needs in Devon and Dorset.
Director of Services Monica Raynor tells
TheParliamentary
Review
that its work with the NHS also extends to providing a
dental helpline, and that its nature as a clinically-led organisation
helps it to provide responsive and consistent dental care. Monica
discusses Access Dental’s work in greater depth and talks about
the state of NHS dental services across the UK.
Access Dental is a clinically led dental healthcare organisation, based in the heart
of the Devon countryside. We are a proud social enterprise, with more than a
decade’s experience in providing specialised unscheduled urgent dental care to the
residents of Devon, Cornwall, Dorset and, more recently, Bristol, North Somerset
and South Gloucestershire. We offer a range of services including dental helplines,
urgent dental clinics and dental waiting lists management services.
We have proactively worked with NHS England to contribute to positive change within
the NHS Commissioning Standards for Urgent Dental Care: a publication which sets
out the expected standards for commissioning urgent dental care services in England.
Our ethos
We work to reduce oral health inequalities and our model is driven by our vision to
ensure all patients have access to a valuable dental service. We continually strive for
excellent standards of care, with an organisation-wide ethos in line with that of our
parent organisation Devon Doctors Limited: “Putting PatientsFirst”.
FACTS ABOUT
ACCESS DENTAL
»Director of Services:
MonicaRaynor
»Established in 2008
»Based in Exeter
»Services: Specialised urgent
dental care
»No. of employees: 135
Access Dental
45ACCESS DENTAL |
DENTISTRY
We recognise that inclusivity and
freedom of choice for patients is
fundamental, with robust provisions
in place for patients requiring an
adapted service, such as the disabled,
the young and the elderly. We pride
ourselves on providing responsive,
effective and safe patient-centred
access to urgent dental care, adapting
to the evolving dental landscape with
a commitment to achieving continuous
quality improvement.
We believe working closely with
other healthcare providers to supply
integrated care solutions is in the best
interest of our patients and helps to
provide consistency and continuity of
care throughout the patient journey.
More patients, fewer dentists
Having provided unscheduled dental
care services for more than a decade,
we have seen many progressive
changes to the dental landscape.
While these changes have been
welcome, four key issues still exist.
The first of these is an increasing
patient population and the resulting
high level of activity this causes for
dentists. This issue is exacerbated by
the second major challenge, which is
the growth in the number of patients
with complex dental needs, requiring
follow-up treatment.
As many patients do not regularly
attend an NHS dental practice,
these underlying issues can worsen
and become more difficult to treat.
Unfortunately, while demand increases,
the number of available dentists has
decreased. There is a widespread lack
of NHS dentists with the capacity to
add new patients to their portfolios
and there has also been a decline in
the number of local dentists looking to
work in an out-of-hours setting.
Tackling rising demand
Dental services are facing unrelenting
demand: in 2008 we saw an average
of 800 calls into our Devon dental
helpline per month, in comparison to
the 12,000 calls we now receive per
month across our portfolio. We are
therefore working closely with our
commissioners to establish innovative
ways of working in order to ensure
patients continue to receive the best
care for their clinical needs.
Our aim is to create additional capacity
within our service in order to open
up direct appointment bookings for
patients who don’t have a regular
dentist and who require non-urgent
follow-up dental treatment following
attendance at one of our urgent clinics.
This will ensure patients are not left in
a state of uncertainty, with no regular Access Dental was
formed in 2008 and has
seen significant growth
since establishment
We believe
working closely
with other
healthcare
providers to
supply
integrated care
solutions is in
the best interest
of our patients
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | ACCESS DENTAL
practice to attend following urgent
dental treatment and no practices
with imminent capacity to accept
them as new patients. Those in need
of follow-up treatment currently have
no alternative option but to recontact
the dental helpline for a further urgent
appointment, should their condition
deteriorate. Therefore, an end-to-end
solution is needed to provide patients
who do not have a regular dentist
with a follow-up service to reduce the
risk of patients suffering reoccurring
urgent issues.
The future of NHS dental
services
The specialised integrated unscheduled
dental healthcare service model,
which we provide to the residents
of Devon, is an exemplar in its field.
Currently, we hold contracts for the
dental waiting list, dental helpline and
the provision of treatment at urgent
dental clinics, and we are aware of the
immense benefits this arrangement
can realise. With integrated dental
care such as the provision in Devon,
patient journeys are streamlined, IT
systems interlink seamlessly, analysis
and reporting of data is complete and
service is equal and fair across all areas.
We are therefore championing the
same model of care to be implemented
across Britain, for the direct benefit of
our patients.
Furthermore, we would like to
see further innovation in terms of
information technology within the
dental sector, as many are hampered
by the lack of continuity within the
dental system as a whole. Without a
system-wide alignment of software,
we must often resort to tailoring our
systems to interact as best they can,
with outdated local practice software.
We are acutely aware that the
patient population will continue to
increase, and that in addition to any
unscheduled dental care provisions we
may introduce, going forward there
will need to be a nationwide focus on
general dentistry and the challenges
faced by the entire system. We hope
that in the years to come, the NHS will
pave the way for dentists to once again
take up NHS contracts, to provide
increased longevity for the provision of
dental services to our patients.
We would like
to see further
innovation in
terms of
information
technology
within the
dental sector
Access Dental are
working to reduce oral
health inequalities and
ensure equal access to
dental services

www.accesshealthanddental.co.uk/access-dental

This article was sponsored by Access Dental. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development