A Message from Lord Pickles and Lord Blunkett, followed by Agencia's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Agencia is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Highlighting best practice
Highlighting best practice
Managing Director HelenGibson
Members of the
Gibson family
Managing Director Helen Gibson says Agencia are
trailblazers in making sustainable change happen. The
firm designs, manages and implements transformation
that changes lives for the better. Founded over 22 years ago,
Helen says the team at Agencia believe they are different
because they not only design the change, but also make it
happen – “turning strategy into action and action into results”.
Helen tells
The Parliamentary Review
about the firm and
elaborates on their work across the globe.
We have a team of world-class industry experts with years of on-the-ground
experience in a range of diverse fields within health, social care and justice, in
addition to policing and security.
The result is we have the capability to solve problems in a way that some businesses
just can’t, finding inspiration where others may find difficulty, especially when
addressing tricky or seemingly hard to solve issues. Our work has addressed a
diverse range of challenging issues both in the UK and internationally.
We have reformed government judicial capabilities, transformed healthcare
services, developed integrated strategies for organisations, improved communities
and ultimately changed lives. We are extremely proud of our achievements.
As a family-run business, our values are based on collaboration, using practical and
realistic methods to make a difference. We are passionate about the issues our
clients face, working with them and not just for them.
»Managing Director:
»Founded in 1997
»Operational markets include
the UK, Europe, the Middle
East, Africa and Asia
»Services: Health and social care,
justice, police and security,
change and transformation
»Registered provider on various
procurement frameworks
including UK Government
Conflict Stability and Security
Fund; member of the Price
Waterhouse Coopers UK
alliance delivering the UK
Department for International
Development Good Governance
Fund and NHS North of England
CPC framework
Bringing energy and creative problem-
solving is fundamental to our approach,
and we use an independent, down-to-
earth pragmatism, ensuring solutions
are implemented appropriately, on time
and withinbudget.
We also believe that solving tricky
problems requires a consistency of
approach. To ensure this happens,
clients will always be working with
the same team throughout the project
until completion.
We are proud to have been trusted to
deliver over 400 contracts, developing
and exporting British public service
expertise, with clients as diverse as the
Foreign and Commonwealth Office,
European Union and the NHS.
Having delivered work in 16
countries – many of which are
fragile and conflict-affected states
– our achievements have been
recognised by our appointment as
an export champion on behalf of the
Runs in the family
Agencia was founded by my father,
a former clinical psychologist in the
NHS. It was his desire to improve
the quality of life for people by
delivering improvements in health
and justice that inspired the launch
of the business. I had the privilege of
joining the company some ten years
ago, following jobs at the Cabinet
Office and PA Consulting Group. The
development of a five-year succession
plan helped my father, our team
and me to manage the transition.
My sister also joined Agencia three
years ago, strengthening our family
approach and leading to our winning
the esteemed best small family
business award at the National Family
Business Awards2017.
Almost 90 per cent of our business
comes from repeat customers, which is
testament to the high-quality work we
deliver and our integrity.
Resolving current problems
Our work is tackling some of the
greatest and most complex issues of our
time – pandemic diseases, dementia,
terrorism, corruption, opioid addiction,
war crimes and modern slavery to
name just a few. These all directly
impact on wider transnational and
cross-border objectives such as security,
health, trade, good governance and
improved humanrights.
Members of the Agencia
team at the National
Family Business Awards
Agencia on a mission in
We have
strategies for
changed lives
Sisters Helen Gibson and
Joy Allen
Highlighting best practice
Highlighting best practice
At home, our work includes designing
and delivering a pioneering treatment
service called Rewire to combat
painkiller addiction. Such services are
few and far between, so as well as
attracting international interest, it has
also secured funding from the UK
Cabinet Office Life Chances Fund and
the Big Lottery Fund.
In 2016, we set up Primary Care
Direct, providing tailored services from
the country’s leading primary care
specialists to support GPs, dentists and
pharmacies. By working with them
to transform their business, we are
transforming the lives of their patients.
Working with over 350 GP practices
and 60 primary care networks, and
with an enviable client list which
includes NHS England, Primary Care
Direct is now recognised as “the
Amazon of primary care”.
Overseas, our work includes working
with the Kenyan government to reduce
corruption by focusing on financial
investigations and economic crime.
Other work includes extensive judicial
reform work across the Western
Balkans region, medical forensics work
in Kosovo, cybercrime in Barbados,
clinical coding work in Tunisia and
advocacy work in Malaysia. Our
Serious Crime Directorate delivers
expertise in corruption, economic
crime andterrorism.
Here for the next generation
We recognise that every organisation
is different, with individual
circumstances, goals and needs.
Whatever the challenges, our approach
is based on a commitment to deliver
meaningful and sustainable beneficial
We are passionate that our work
makes a sustainable difference, so we
develop pioneering solutions that are
tailored to the needs of our clients.
We understand that delivering lasting
transformation is hard, but we have
the capability to achieve results where
others may struggle.
By hanging on tight to our values and
using them to navigate an innovative
way forward, we aim to best serve the
needs of our clients for the long term.
We are proud
to have been
trusted to
deliver over
400 contracts
Agencia’s management
team: Joy Allen, Steve
Pitts, Graeme Dixon,
Richard Wood and
Helen Gibson

This article was sponsored by Agencia. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.

Rt Hon Elizabeth Truss
Secretary of State for International Development