All Plumbing Services

A Message from Lord Pickles and Lord Blunkett, followed by All Plumbing Services's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from All Plumbing Services is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.aps-plumbing.co.uk/

1ALL PLUMBING SERVICES LTD |
BEST PRACTICE SPONSOR 2020
Managing Director Russell
Arundel at work
Meet some of the
APS team
Based in Newbury, All Plumbing Services is a quality-focused
and localised business that provides general plumbing
and heating installation services to its customers. Having
expanded too quickly in the past, the organisation believes it
has now found the sweet spot at ten employees, and its aim is
to finesse and maintain its level of service. Managing Director
Russell Arundell explains more.
I founded the company in 1997 after gaining significant experience in the sector
working for other concerns. Prior to establishing the business, I had worked for a
maintenance company and an emergency plumbing company, each providing me
with valuable skills and experience. I decided to set up my own business largely
because I thought I could improve the level of customer service and the quality of
work offered by other companies. Our hourly rate is similar to and sometimes higher
than our competitors but our service is incomparable and we never let our customers
down. Our qualityof work is second to none and our success has been driven by
our high standards, which has in turn led to an excellent rate of customerretention.
During the early days of the business, I borrowed my father’s car to travel between
jobs. All of the money I made from these first jobs was reinvested into the business
and soon I had made enough to purchase a van; a few weeks later I hired my first
employee. The company grew quickly after that and we soon became a well-
known local plumbing company employing a team of 10 staff.
However, this expansion occurred too rapidly and before long we had grown to
a size that proved unmanageable. Because of this, we made the decision to scale
back to four employees and we used this model for many years with greatsuccess.
FACTS ABOUT
ALL PLUMBING SERVICES LTD
»Managing Director:
RussellArundell
»Established in 1997
»Based in Newbury
»Services: General plumbing
and heating installations and
renewable air sources
»No. of employees: 10
All Plumbing Services Ltd
THE PARLIAMENTARY REVIEW
Highlighting best practice
2| ALL PLUMBING SERVICES LTD
Expansion and diversification
In 2017, we had reached the stage
where expansion was necessary and
our increasing presence, both in the
local community and online, meant we
could demonstrate both the quality
of our work and the satisfaction
of our customers. This created a
snowball effect where awareness was
raised further and we received more
customers, who in turn posted positive
feedback. Between September 2017
and September 2018, our turnover
grew by 300 per cent and we further
expanded our team. We now have a
staff team of ten, we are still recruiting
and our profits continue to rise.
We mainly focus on the repair and
installation of gas and oil boilers
alongside general plumbing. We also
handle the electrical side of these
components and have recently expanded
into the renewable market. We have just
been approved by the Microgeneration
Certification Scheme, which means we
can install renewable energy sources,
such as ground source and air source
heat pumps, and repair them if they are
faulty. We aim to diversify our provision
further and our next step will be to
expand into airconditioning.
Raising awareness
Key to our growth and success
has been raising awareness of our
company and our services. This has
been achieved two ways: in the local
community directly and through the
strength of our online reviews.
One of the cornerstones of our
business is the fact that the customer
is always right: we will never argue
with a customer and will do whatever
it takes to ensure they are satisfied
with the work we have completed.
This commitment to satisfying our
customers, alongside the high standard
of our work, has led to our respected
profile in the local area. All of our
clients live in the local community,
within an eight-mile radius of Newbury.
While we used to go further afield,
often as far as Slough, we began to
restrict our operations to this locality.
We made this decision for two key
reasons. The first was sustainability:
if we only operate in the local area,
we can reduce our carbon emissions
and become more sustainable. The
second factor was the time we wasted
travelling these longdistances.
Within this community, we work with
a diverse range of clients, including
Grant oil boiler
installation
One of the cornerstones of our
business is the fact that the
customer is always right: we will
never argue with a customer and
will do whatever it takes to ensure
they are satisfied with the work we
have completed
3ALL PLUMBING SERVICES LTD |
BEST PRACTICE SPONSOR 2020
schools and commercial buildings, and
this has contributed to us becoming
well known. In order to support this
work, all of our staff have developed
expertise in larger heating systems and
have all been CRB checked.
The other key factor that has driven
this rise in our profile is the strength
of our online reviews. Now that online
review platforms have become more
widespread, customers can easily see
the quality of our work and compare
us to other local businesses. This simple
innovation has provided an opportunity
for customers to find the best business
to carry out their projects and because
of the high standard of our work, this
has only been positive for us.
A commitment to quality
We train all of our staff to our high
standards, whether we take them
on as apprentices or as fully qualified
workers. We are constantly expanding
the training we provide and as the
sector evolves, we ensure we are up
to date. For instance, we recently sent
many of our employees on a variety of
courses focusing on renewable energy
so we would be able to expand into
this market.
This attention to detail and desire to
always operate at the highest level is
reflected across the company. While
we may charge high prices, we deliver
a first-class service. We stringently
maintain all of our vehicles and each
one is serviced at half the interval that
is required. Ensuring our infrastructure
is in top condition means that our
team can work to its full potential.
As we look to the future, we are
aiming to further consolidate in our
local area of Newbury and also expand
out into other areas, but we intend
to do this by taking on staff that
are local to these new areas, all co-
ordinated from one centre. This model
would allow us to remain sustainable
and to offer far swifter responses to
enquiries. We feel we have achieved
success in our local area and that our
high standards can now be rolled out
further afield.
As we look to the
future, we are
aiming to further
consolidate in our
local area of
Newbury and
also expand out
into other areas,
but we intend to
do this by taking
on staff that are
local to these
new areas, all
coordinated from
one centre
Some of our company
vans. Keeping them clean
and tidy is imperative to
the company

www.aps-plumbing.co.uk/

This article was sponsored by All Plumbing Services. The Parliamentary Review is wholly funded by the representatives who write for it.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster