BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
50 | ANENTA
This also involves being in direct
contact with vulnerable individuals in
their own homes, so our experience
and sensitivity are paramount.
Our analytical system validates all
invoices issued to Anenta directly
and those issued to our public sector
clients, ensuring only the most
appropriate charges are paid.
Anenta was established after the NHS
reorganisation of 2013, and I felt this
provided an excellent opportunity
to support the public sector while
working from the outside. I felt that
by operating with greater flexibility,
I could create a company that would
react more quickly than my customers
were able to in-house. As the former
head of environmental services within
a prestigious NHS foundation trust, I
already had the requisite knowledge
of their decision-making processes,
allowing me to anticipate needs
andprotocols.
With regards to company values, we
prioritise transparency and timely
communication above all else. There is
nothing that we do that our customers
are not aware of, and we are able to
advise promptly upon any changes
made to our service or operation.
We do not believe that we have a
competitor at present, specifically
as a result of the software we have
developed and the expertise behind it,
and the unique nature of our service
has allowed us to act as if we are an
in-house department within each
client’s organisation. Indeed, we have
spent the initial four years proving our
concept and have now gained traction
as a business. We are in the fortunate
position of having a significant
number of satisfied clients, meaning
that we are not forced to spend on
marketing but instead utilise word-of-
mouthrecommendation.
Our operating geography is wide
ranging, from London to southeast
England, the Midlands to northeast
England. We are hoping to expand our
service offerings nationally with a focus
on delivering high-quality services toall.
Not a waste of time
We are particularly proud of our
focus on the disparity of treatment
of clinical waste on a commercial, as
opposed to a personal, level. We know
that it is just as important to dispose
of clinical waste appropriately for
patients in their own homes, as it is in
a healthcaresetting.
We recognise that such patients are
often vulnerable, and despite local
authorities being legally obliged to
remove the waste, many do not due to
prohibitive costs. We believe that poor
communication is the central problem
in failing to achieve an economy of
scale, which would ultimately lead
to better care and disposal pathways
while decreasing the cost of the
processing and management of the
waste producer’s needs.
A key focus of ours is to create more
efficient decision-making processes
while increasing the accessibility of local
services for vulnerable individuals in their
own homes. This can only be achieved
through collaboration and clear
communication with allstakeholders.
Clinical waste is not
always collected by local
authorities as a result of
prohibitive costs
Our analytical
system
validates all
invoices issued
to Anenta
directly and
those issued
to our public
sector clients,
ensuring only
the most
appropriate
charges
arepaid
“
“
51ANENTA |
ENVIRONMENT, FOOD & RURAL AFFAIRS
Communication is key
We recognise that the same standard
of care ought to be available to
people, whether they are in a
healthcare setting or in their own
home. Therefore, we try and bring
together local authorities, NHS
organisations and those who are
able to dispose of commercial waste,
in order to encourage a collaborative
solution to this problem.
In order to achieve this, we decided
to assess how exactly this waste
disposal currently takes place. We
recognise that discussions in the
public sector are often inefficient,
and as such we have built a system
that ensures all discussion is
appropriately recorded. We built
the system from scratch, which
means we understand it at its most
fundamental levels and expectations
and have been able to tailor it to
our precise needs and those of
ourstakeholders.
The system holds defined lists of
locations that require their waste to
be disposed of, alongside precise
instructions detailing exactly which
service is required and when. This
allows us to respond to whatever a
customer might need at any given
time. This is coupled with the fact
that the system allows us to provide
the most efficient service possible.
The continued innovations as a
result of this allow us to meet the
aspirations of each individual client.
We feel it is simply not possible
to resolve current industry issues
without parties being able to
communicate with one another. This
is highlighted by recent incineration
capacity problems, which has sent
the cost of incineration skyrocketing
over the past ten months, and there
is also a lack of understanding as to
why these costs have increased.
The future of disposal
Our vision of the future is to replicate
the services we have built, which have
achieved excellent results in London
and the South East and take them
further, to the north of England. We
will continue to target organisations
with large single or multiple sites, who
have specific or unique requirements,
with our made-to-measure services to
create the ideal waste management
solution. We also intend to expand
the waste we dispose of to encompass
sanitary and confidential waste.
Furthermore, we plan to support the
waste contractors in performing the
physical collections, making their lives,
and the lives of our customers, as
efficient as possible. We also hope to
establish our own fleet of vehicles and
drivers in the coming years.
We believe that our tailor-made
software provides the best opportunity
to deliver this vision. We understand
that we still need to be able to
compete with the largest contractors
and recognise that we can and will do
better. We are particularly enthused by
the interest from other countries in our
style of waste disposal. If we can extend
our service across the world, we will be
recognised as having created a system
that has revolutionised the way waste
management services are managed.
We believe that
poor
communication
is the central
problem in
failing to achieve
an economy
ofscale
“
“
Anenta encourages a
collaborative approach
to clinical waste disposal
Rt Hon The Lord David Blunkett
Rt Hon The Lord Eric Pickles
