Apta Pottery

A Message from Lord Pickles and Lord Blunkett, followed by Apta Pottery's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Apta Pottery is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.apta.co.uk

19APTA POTTERY LTD |
BEST PRACTICE REPRESENTATIVE 2018
Paul Sykes, managing director
Laura Ashley
Pelham Planter
Apta is the country’s leading supplier of garden pots and
accessories to the garden trade. Set up 38 years ago in
Kent, it distributes flowerpots and pot accessories to 2,000
garden trade customers throughout the UK. Alongside its own
brand, Apta, it supplies its partner brands – the Royal Horticultural
Society, Laura Ashley and the Royal British Legion. Apta is now a
highly profitable company with a turnover of £14million. Between
2006 and 2009, however, following its sale to a larger business
which lacked the company’s original focus, revenue declined
from £10 million and little profit to a profitless £6 million. In
2009, Paul Sykes bought a major stake in Apta. He confesses
that he knew very little about gardening at the time, and
describes how he set about restoring the company’sfortunes.
Gardening magazines and especially TV programmes, such as the BBC’s
Ground
Force,
gave millions of viewers realistic and achievable ideas for their own gardens.
Sales soared, especially for then-new items, such as glazed terracotta plant pots.
In the yeas that followed, however, suppliers rested on their laurels and failed to
innovate, often relying on factory-sourced products. The market became saturated
with the same offers and sales fell off sharply.
When it came to my involvement, before commencing any negotiations with the
previous owners, I visited dozens of the company’s customers. What I found was
far removed from the impression given by the financial accounts. Apta had retained
excellent relationships with its customers and its basic operation was extremely
sound. I also learnt that Apta had, and still has, the most talented and committed
staff I have ever encountered.
FACTS ABOUT
APTA POTTERY LTD
»Managing director: Paul Sykes
»Established in 1980
»Based in Ashford, Kent
»Services: Supply of garden
products
»No. of employees: 70
»Brands: Apta, Royal
Horticultural Society, Laura
Ashley and Royal British Legion
Apta Pottery Ltd
THE PARLIAMENTARY REVIEW
Highlighting best practice
20 | APTA POTTERY LTD
The accounts just didn’t tell
the whole picture
These are tremendous assets, but,
of course, neither was evident from
the balance sheet. And that’s the
point – much of the most important
information concerning small companies
isn’t in the balance sheet. Swift decisive
action was also critical to turning the
business around, since time was very
much of the essence. And although
this meant that some fine tuning was
necessary later, this was relatively easy
to achieve because we had a positive
‘can-do’ environment willing to embrace
challenges. Looking back this was
the most exhilarating time, especially
because it was my own money at risk.
Nothing quite beats having “skin in the
game” to focus themind.
Be an important supplier or you
won’t be a supplier for long
I learnt two important early lessons:
opportunity cost and critical mass.
Early on we embarked on product
diversification into Christmas decorations
and accessories when a major customer
offered us an opportunity after another
supplier let them down.
Although at face value the diversification
was successful (and boosted our
confidence), the opportunity cost
of diverting resource from the core
business outweighed the short-term
gains. It also left us exposed in both
sectors because retailers were seeking
to rationalise suppliers, and so smaller
non-essential suppliers were (and still
are) extremely vulnerable to losing out.
From this point, we have focused
resources on establishing Apta as the
must-stock supplier of garden pots in
the UK by differentiating our products
from our competitors and by adding
more value to our retail customers’
businesses. Here having experience of
different consumer markets prior to
Apta proved useful.
Innovate or be prepared to
dine on gruel
Our strategy is to provide customers
with innovative designs and
distinctive brands. Achieving this
objective required control of product
development, and so I established an
in-house design and development team
with technical expertise inpottery.
Many retailers are quite capable of
purchasing products direct from
factories almost anywhere in the
world, and so why would they choose
Apta, or any of its competitors for that
matter, if we offered no significant
product difference?
Brands are carved from excellent original
design, and since we had established
a design capability I speculated that
gardeners would like to see great
products aligned to great brands. We
identified several brands with particularly
high appeal to gardeners and selected
the Royal Horticultural Society (the
world’s most respected horticultural
authority), Laura Ashley (synonymous
with excellent design and style) and,
more recently, the Royal British Legion.
Apta is now the exclusive licence holder
for planters for each of these brands.
Offering solutions to our
customers
We talked at length to customers
about the challenges facing them
and developed solutions accordingly.
Apta merchandising
display
Royal Horticultural
Society, by Apta
Nothing quite
beats having
“skin in the
game” to
focus the
mind
21APTA POTTERY LTD |
BEST PRACTICE REPRESENTATIVE 2018
Firstly, we introduced a “Pick & Mix”
service where Apta makes up bespoke
pallets of mixed items according to a
customers’ requirements. This reduces
customers stock-holding and improves
their cash-flow.
The second key service was the
introduction of a nationwide
merchandising service. Manoeuvring
a pallet of heavy pots into place and
merchandising stock is physically
challenging work, and garden centres
have limited staff equipped to do this.
Our nationwide service means that
customers can confidently delegate
the whole process to Apta, leaving
them free to offer advice and serve
customers. Especially for Apta pots!
Inevitably growth has put areas of
the business under pressure, and one
of the most challenging for Apta has
been space. We are now developing a
new seven-acre site on the periphery
of Ashford which will support our
plans for further expansion and ensure
that we remain in the borough for
years to come.
External factors have also assisted us in
achieving growth, such as demographic
changes towards more and smaller
homes, and evolving consumer habits.
The evolution of the UK
garden trade
The garden trade remains fragmented
compared with many other sectors (a
good thing as a supplier) and is worth
an estimated £5 billion a year, with
annual growth of around 3 per cent
(excluding all landscaping, corporate
and amenity gardening).
We are witnessing a reconnection
between people and their
environments, and horticulture is
extremely well placed to benefit from
this trend. In addition, the health
benefits of gardening are gaining
traction, both in terms of physical well-
being, and in mental health.
Consumers are increasingly interested
in local produce. It seems that various
factors are combining to encourage
this trend, especially awareness of
environmental issues, such as “food
miles”, and the premium which
Brexit appears to have placed on
British originated products (although
currency has undoubtedly also played a
parthere).
Appetite for British design, and our
iconic brands, is also buoyant. Apta
is starting to export our RHS branded
products to both the US and Japan,
and has further plans for 2019 and
beyond. This experience is mirrored by
many other British gardeningsuppliers.
But perhaps the most important
question for the whole of the garden
trade is how to ensure that young
people become the gardeners of the
future. The garden trade has a big
part to play here, and we’re focusing
on making gardening more accessible
to everyone by encouraging trial and
error, and by hands-on initiatives such
as Cultivation Street, which supports
community gardening projects
throughout the UK. Once a gardener,
always a gardener, and the benefits to
mind and body are immeasurable.
Appetite for
British design,
and our iconic
brands, is
buoyant
Pick & Mix, a commitment
to exceptional service

www.apta.co.uk

This article was sponsored by Apta Pottery. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister