Autumn Gardens and Anastasia Lodge

A Message from Lord Pickles and Lord Blunkett, followed by Autumn Gardens and Anastasia Lodge's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Autumn Gardens and Anastasia Lodge is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.autumn-gardens.com

BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
20 | BAYCROFT CARE HOMES
Our homes are, therefore, aspirational
in design, fit and customer service, with
more in common with a high-quality
hotel than a traditional converted
residential home or institution. Homes
typically include 70 to 80 bedrooms
with en-suite wet rooms over two
or three levels. Attention is paid to
including facilities and services, such as
hair and beauty salons, a quality dining
experience, entertainment rooms for
visiting grandchildren, cinema facilities
and therapy suites, that bring value to
the home for both older people and
theirfamilies.
The socioeconomic profile of older
people choosing a consumer-led care
home is usually a modest homeowner,
with a home valued over £275,000.
An individual’s decision to move into
a care home is strongly influenced
by their family and is usually made
when other options of receiving care
are exhausted. The average length of
occupancy is typically 18 to 24 months.
Implementing this project, we had
several key objectives. We wanted to
address the underprovision of fit-for-
purpose nursing and dementia beds
in carefully chosen areas in the home
counties and the South East, create a
place that people in need of care will
be proud to call home, and their visiting
friends and family are proud to visit,
and focus on the positive hotel-feel and
lifestyle experience on offer with discreet
personalised care and support provided.
Challenges and shortfalls
One of the key challenges we have
been facing is a shortage of nurses and
care staff resulting in increased use
of agency staff. Although this covers
shortfall on a temporary basis, it is more
costly and impacts team morale across
the organisation. Moreover, there is
less consistency throughout the team,
as temporary staff are less likely to be
trained in the same way as our own
staff are, to meet our vision and values.
A number of issues have resulted from
our recent and ongoing expansions.
Increases in land costs have impacted
land affordability and project validity,
and deadlines have been pushed back
by local planners and communities
while agreeing planning consent.
Brexit is an ongoing challenge, with
the potential for reductions in supply
chain availability and increased prices
on food, medication and staffing.
Brexit may also impact house prices.
Further to this, there is growing
competition within the sector with an
increased consumer-led offering, and
we will continue to strive to achieve
‘Outstanding’ in the Care Quality
Commission (CQC) auditing process
across all our homes.
With five homes currently open, we
are able to learn from our experience
and understand areas requiring
improvement. We are excited about
our future and the new homes that
we will be opening over the coming
months and years and will implement
our experience to ensure that these
homes provide the best possible
care for our residents. Likewise, we
will continue to respect resident
feedback through our customer service
committee and employ people with
industry knowledge and expert skills.
We are excited
about our
future and the
new homes
that we will
be opening
Children’s entertainment
room at Baycroft in
Orpington
21AUTUMN GARDENS & ANASTASIA LODGE |
CARE
Operations Director
ElenaMakrides
Providing specialist care for
more than 30 years
Initially opened in 1990 to provide care for older people with
residential needs, the team at Autumn Gardens and Anastasia
Lodge identified a growing demand for specialist dementia
and nursing care in Enfield. Operations Director Elena Makrides
tells
The Parliamentary Review
how the homes have evolved
over the years to provide residential, dementia and nursing care,
and more recently day care, all of which are essential services to
the surrounding area.
2020 marks the 30th anniversary of the opening of Anastasia Lodge in Winchmore
Hill. When the Ourris family first opened Anastasia Lodge, it was a small residential
care home for 20 residents. The home quickly established a good reputation for its
high-quality care and warm and friendly family atmosphere. Demand for places at
the home was high and it was extended to be able to care for 29 residents. By 2007
a second home, Autumn Gardens in Southgate, was opened as a residential care
home caring for 36 residents and was later extended to accommodate 85 residents.
Delivering services that are in demand
Initially, both Anastasia Lodge and Autumn Gardens cared for older people with
residential needs. By 2007, a number of our residents had developed symptoms of
dementia and we successfully gained registration by the Care Quality Commission
to provide this specialist care. We continue to build on this care by establishing
strong links with the Alzheimer’s Society.
It seemed only natural for us to expand our services to provide full-time nursing
care for our residents with more critical needs. We were successful in gaining
FACTS ABOUT
AUTUMN GARDENS &
ANASTASIA LODGE
»Operations Director:
ElenaMakrides
»Established in 1990
»Based in Enfield
»Services: Residential, nursing,
dementia and palliative care
»No. of employees: 130
»Operates two homes, with
114 beds
»CQC: “Good”
Autumn Gardens &
Anastasia Lodge
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
22 | AUTUMN GARDENS & ANASTASIA LODGE
registration by the CQC for Autumn
Gardens to become a nursing home
in 2014. This enables us to offer
continuity of care for our residents.
Our nursing units are accessible to new
residents requiring nursing care and to
existing residents who develop nursing
needs while living with us.
We also offer end-of-life and palliative
care. We aim to provide comfort and
to control pain and other physical
symptoms, while ensuring that the
psychological, social and spiritual
needs of the individual are met. We
also provide support to our residents’
families through these difficult times.
Our residents benefit from familiar
staff delivering the right level of end-
of-life care in the comfort of their
room, surrounded by family, with
dignity and respect in accordance with
their wishes.
In recent years more and more people
in the UK have started informally or
formally looking after a loved one. This
can be a spouse, parent, grandparent
or friend, who may have become
physically ill or may be living with
dementia. Caring for a loved one can be
an around the clock responsibility and
many carers feel exhausted and lonely
as there is little opportunity to “get
out” or “switch off” from their caring
role. Responding to feedback from
carers, we now offer day care services
in both our homes to support families
looking after a loved one. Our day
care services are designed to provide
care, stimulation and companionship
for older people, including those living
with dementia, who need assistance
or supervision during the day. Our
day guests can enjoy our wide range
of organised activities and our home-
cooked meals. They make friends and
keep busy while their family go to
work, handle personal business or just
relax while knowing their loved one is
well cared for and safe.
Cypriot specialism and
cultural care
The Ourris family are of Cypriot origin
and the homes are popular with the
Cypriot community. We specialise in
providing Cypriot cultural care with
Greek-speaking carers so all needs
can be fully communicated. Residents
can enjoy Cypriot dining and cultural
activities such as Greek TV, Greek
entertainment, regular visits from
the Greek Orthodox priest to give
blessings, Holy Communion and a
full church service within the homes.
We also organise visits to the Greek
Orthodox Church in Holy Week.
Residents enjoying
traditional celebrations
A varied activity
schedule is available for
our residents and day-
care visitors
Our residents
benefit from
familiar staff
delivering the
right level of
end-of-life
care
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
22 | AUTUMN GARDENS & ANASTASIA LODGE
registration by the CQC for Autumn
Gardens to become a nursing home
in 2014. This enables us to offer
continuity of care for our residents.
Our nursing units are accessible to new
residents requiring nursing care and to
existing residents who develop nursing
needs while living with us.
We also offer end-of-life and palliative
care. We aim to provide comfort and
to control pain and other physical
symptoms, while ensuring that the
psychological, social and spiritual
needs of the individual are met. We
also provide support to our residents’
families through these difficult times.
Our residents benefit from familiar
staff delivering the right level of end-
of-life care in the comfort of their
room, surrounded by family, with
dignity and respect in accordance with
their wishes.
In recent years more and more people
in the UK have started informally or
formally looking after a loved one. This
can be a spouse, parent, grandparent
or friend, who may have become
physically ill or may be living with
dementia. Caring for a loved one can be
an around the clock responsibility and
many carers feel exhausted and lonely
as there is little opportunity to “get
out” or “switch off” from their caring
role. Responding to feedback from
carers, we now offer day care services
in both our homes to support families
looking after a loved one. Our day
care services are designed to provide
care, stimulation and companionship
for older people, including those living
with dementia, who need assistance
or supervision during the day. Our
day guests can enjoy our wide range
of organised activities and our home-
cooked meals. They make friends and
keep busy while their family go to
work, handle personal business or just
relax while knowing their loved one is
well cared for and safe.
Cypriot specialism and
cultural care
The Ourris family are of Cypriot origin
and the homes are popular with the
Cypriot community. We specialise in
providing Cypriot cultural care with
Greek-speaking carers so all needs
can be fully communicated. Residents
can enjoy Cypriot dining and cultural
activities such as Greek TV, Greek
entertainment, regular visits from
the Greek Orthodox priest to give
blessings, Holy Communion and a
full church service within the homes.
We also organise visits to the Greek
Orthodox Church in Holy Week.
Residents enjoying
traditional celebrations
A varied activity
schedule is available for
our residents and day-
care visitors
Our residents
benefit from
familiar staff
delivering the
right level of
end-of-life
care
23AUTUMN GARDENS & ANASTASIA LODGE |
CARE
Britain is a multicultural nation, and
though many of our residents may have
spent the majority of their lives in Britain,
they still maintain strong traditions
and connections with their culture. We
provide cultural care and activities to
encourage residents to celebrate their
British and cultural heritage. This helps
residents to feel at home and settle in
quickly in a familiar environment with us.
Welcoming families and friends
We ensure that our residents’ family
and friends feel welcome in our homes.
We do not have restrictive visiting times,
enabling our residents to maintain their
relationship with their family and friends
at any time theychoose.
When family and friends visit during
mealtimes they are invited to eat
together. Sharing a meal with
family and friends is often a very
enjoyable encounter and our policy
enables residents to share this special
timetogether.
Family members quickly become part
of our homes’ extended family joining
their loved ones and our staff at our
annual barbecues, monthly birthday
parties and regular special events.
Facing challenges head-on
Spending pressures for the NHS and
social services across the UK are rising
every year; this is due to a growing and
ageing population, rising number of
people living with chronic conditions,
and increase in the cost of delivering
services. Social care faces a significant
funding gap which is more apparent
for residents that remain with us for
longer periods as their funding is not
increased over time and therefore we
find ourselves working at a deficit
to provide the same high standard
of care when all our day-to-day
expenses continue to increase. We
are constantly balancing our budgets
with the services we provide to ensure
that we continue to deliver the highest
standard of care available.
Finding qualified staff can be
challenging. Fortunately we are able to
lessen this burden by recruiting Greek-
speaking staff for our Greek residents;
we teach them English, and provide all
the support and training they need in
Greek while they are learning English.
Looking ahead, we are committed to
continue putting our residents’ needs
first. As a family-owned independent
business, we have the flexibility to react
quickly to demand and change within
the industry, ultimately providing the
highest level of care for our community
when they need itmost.
Family
members
quickly
become part
of our homes’
extended
family
Residents can enjoy the
well-maintained gardens
at our homes

www.autumn-gardens.com

This article was sponsored by Autumn Gardens and Anastasia Lodge. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development