
15BESTOUTCOME |
BEST PRACTICE REPRESENTATIVE 2018
Our software, which is accessible
by iPad, PC or any mobile device,
has helped the NHS deliver truly
transformational programmes. The
access to real-time data on project
and programme progression allows
programme managers in the NHS to
“take the temperature” of critical
change programmes, including Quality,
Innovation, Productivity and Prevention
(QIPP). QIPPs are large-scale programmes
that aim to transform the NHS through
quality care improvements.
Through automation PM3 improves the
productivity of programme managers
in the NHS and the access to real-time
data on programmes enables early
intervention on failing programmes,
bringing these important initiatives back
on track. The later the intervention on a
failing programme the greater the cost
that is incurred. In some cases, if the
intervention is too late, the programme
cannot be brought back in line.
What’s different about our
technology?
At Bestoutcome we strive to keep it
simple. Complexity and confusion is
ruthlessly eliminated from our software.
Programme managers and executives
are very time-poor so it is important
to present information in a simple
and uncluttered way. We employ user
experience experts to ensure that the use
of our software is as simple as possible. In
our experience, complexity usually leads
to the poor uptake of any software.
Different types of people with varied
roles use our software and each role
is presented with a specialised set of
screens and information which are
specific to that role – one-size-fits-all
does not work. Users of PM3 appreciate
this personalisation of the tool.
There are many things that can go wrong
with a change programme, and often it is
the people-change aspects that have not
been properly addressed. Our software
prompts the project and programme
managers to consider the change aspects
of delivering successful programmes.
Too often it is only the technical aspects
of these types of programmes that
are considered. In reality it is both the
technical – software and hardware –
and
change – training, engagement
with stakeholders and communication
– aspects that need to be managed for
change programmes to be successful.
What’s different about
Bestoutcome?
We are not just a technology company.
Our consultants have delivered large-scale
transformation programmes and this
experience makes us different from many
other tool vendors in the marketplace.
This knowledge helps us build practical
programme management solutions
which work the way programme
managers work. Our extensive experience
with change programmes also helps
when implementing our solutions for our
clients. Our software implementation is a
project in its own right and we manage
it accordingly. Clients are receptive to the
fact that we are not just tool vendors but
can also advise on programme delivery.
The future – predicting
programme failure
Our PM3 software captures current
and historical programme information
in an industrial-strength database.
We can then use leading-edge
business intelligence (BI) and artificial
intelligence (AI) software to analyse the
historical programme information of an
organisation. Using BI and AI tools, we
can predict the future; that is, which
programmes are likely to fail. Instead
of using our software to highlight
programmes that are failing and
therefore need early intervention to be
brought back on track, we can deliver
even more economic benefit by using
our tools to predict which programmes
are likely to fail before they are failing
and why. Armed with this information
an organisation can intervene and
address reasons for future failure
before they happen. This is exciting
and has the potential to deliver massive
economic benefit to organisations that
must deliver change programmes –
which is nearly all of them.
Europa House,
Bestoutcome head
office
With PM3 we
always focus
on the
outcomes.
Invisible
targets are
hard to hit!
“
“