Bien Venue

A Message from Lord Pickles and Lord Blunkett, followed by Bien Venue's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Bien Venue is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.bvevents.co.uk

BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Highlighting best practice
26 | THE HARI
from the UK and the rest broadly
coming from across Europe and Asia.
Of those guests, around 60 per cent
are business travellers. To our credit,
our occupancy is very high all year
round, very rarely falling below 90
per cent. While our service is a huge
part of this, our discreet and charming
location plays a significant role, and a
number of our guests are glad to refer
to us as their hidden gem. The relaxed,
homely and private atmosphere is
entirely different from a corporate
chain, while our restaurant and bar
are in keeping with the local area
andvibe.
Remaining on top
Although we possess a strong record
on retaining staff and encouraging
them to learn new skills, Brexit has had
an impact on the hospitality sector.
The supply of potential employees
has diminished, and we face future
challenges with importing goods.
This hasn’t been difficult for us up
until now, but it is vital that we
adapt positively and prepare for all
circumstances. Regardless of your level
of success, no business can afford
to ignore external events, and those
that do will simply create issues for
themselves further down the line.
We have found a strong balance
between a lean and agile workforce
and outstanding customer service.
Our small size also allows us to adapt
overnight, whether that be in relation
to pricing, strategy or approach. We
can change and are happy to do so
if we think it will be to the benefit of
our guests. Everyone at The Hari is very
proud of what we have achieved, and
it has become a great place to work.
The hospitality sector has developed
a bit of an unfair reputation among
some people, but it offers fantastic,
rewarding career opportunities that
more people should definitely lookinto.
This loyalty
extends to our
staff, too, who
have broken
the mould of
what is
expected in
our sector
The Snug
27BIEN VENUE |
DIGITAL, CULTURE, MEDIA & SPORT
Director Samantha Elliott
Providing exceptional
quality
Samantha Elliott grew up in a family of entrepreneurs
and risk takers. Early in her life, she recognised the
opportunities in running her own business. She says that
the first-hand experience of the ups and downs have guided
her through Bien Venue’s development, a journey that saw a
team of two with a handful of clients become a major venue-
sourcing and events management company. Bien Venue now
has 25 staff, and it serves a number of major international blue
chip companies who themselves are global market leaders.
Samantha tells
The Parliamentary Review
more about the
philosophies that have driven the company’s growth.
I’ve never been overly concerned about growth – for me, the focus has always
been on how well we can deliver and ensuring that we add value for clients. This is
something that is distilled down into every member of the Bien Venue team – we
look for staff who share the same passion for delivering something truly special,
something that they can be proud of.
I am extremely proud of the fact that, in the past 23 years, we have proven time and
time again that delivering such outstanding service is absolutely possible – this is only
further demonstrated by the loyalty our growing list of clients have shown to us.
Client growth and retention
When we secure clients, they stay with us – so we must be doing something
right. We have never lost a client – with the exception of the consequences of
FACTS ABOUT
BIEN VENUE
»Director: Samantha Elliott
»Established in 1996
»Based in Poynton, Cheshire
»Services: Venue sourcing,
event management and team
building
»No. of employees: 25
»Bien Venue prides itself on
championing gender diversity
– 75 per cent of its senior
management team and larger
staff team are female
Bien Venue
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
28 | BIEN VENUE
restructuring or corporate change
– and our longest-standing account
has been with us for as long as we
haveexisted.
This loyalty and repeat business has
allowed us to continue offering real
and significant value to our clients. In
keeping with this, we try to develop a
deep understanding of the businesses
we work with, maintain strong
relationships with all levels of the client
organisation and continue to build our
industry knowledge for specific sectors.
As a result of our dedication to
acquiring and developing expertise,
we have established ourselves as the
leading provider of venue and event
services to the education and not-for-
profit sectors, as well as supporting
major retail, food and beverage and
blue light organisations.
We invest heavily in the client
relationship. We take time to
understand specific needs and issues,
so we can design a support service that
is appropriate and delivers benefits
that are important and relevant. It is
absolutely true that one size doesn’t fit
all, and we don’t try to shoehorn our
own ways of working onto any given
account. We work how clients want to
work, deliver the benefits they want to
prioritise and provide the technology
platforms and data that are useful
for them, all the while recognising
that what matters differs from client
toclient.
For example, we recognise that client
data reporting needs are different
from organisation to organisation; as
such, we are able to meet these needs
using our own specialist reporting
structures and systems. We also find
that clients particularly value having
dedicated individuals and teams
allocated to support them; this way of
working means that the partnership
provides a value-added extension
to an organisation’s own teams by
bringing common goals and shared
understanding.
This is all reflected in our strapline:
“Our team is your team”. Where our
clients experience periods of staff
turnover and structural changes, this
often means that we become an
invaluable point of consistency and
knowledge to help maintain service
levels for their own customers.
A history of innovation
We invest in technology to support
our services to clients. We recognise
that clients want the ability to self-
serve, and they also have increasingly
greater demands for management
data to effectively manage significant
costitems.
Delivering the truly
special
»A MAJOR INTERNATIONAL CONTRACT
We work with a number of clients to secure and source venues across
the world. One such contract has been with a major international
unnamed association.
This association have a significant need for us to place meetings and
source venues for their events overseas, both in Europe and the wider
world. We have been working with this organisation for over 15 years
in what has been an incredibly rewarding partnership.
Concerns with leaving the EU and the location where they choose to
hold conferences have caused issues in recent years, but our expertise
and determined value-adding team have continued to deliver, and
our work with this association, as with many other clients, has been
incredibly beneficial for both parties.
Our longest-
standing
account has
been with us
for as long as
we have
existed
29BIEN VENUE |
DIGITAL, CULTURE, MEDIA & SPORT
We now offer clients online portals
that allow their own staff, clients and
delegates to book meeting rooms
and accommodation in both their
own and externally sourced venues.
Alongside this, we also provide a set
of comprehensive self-managed data
tools that allow clients to report and
analyse meeting and accommodation
cost spend.
Providing this kind of access
through mobile devices is also now
fundamental to how staff within our
client organisations work; as such,
we are working to roll out a suite of
new mobile apps to enhance client
technology support in 2019.
Working with like-minded
people
While technological developments
have been an area where we have
invested, the other key area of focus
for us in the past few years has been
to continue to develop our skilled
staff base to support our clients’
furthersuccess.
Staff don’t just stay with us for our
competitive salary packages; every
member of the team is respected.
We invest in and develop each
staff member’s knowledge through
involvement in key supply chain events
and visits.
We look for staff who share the
same passion and desire to provide
outstanding service and value for
our clients. It’s actually one of
our key recruitment criteria; we
prioritise it in our search for people
who demonstrate enthusiasm
andteamwork.
Competition may try to catch up to
us in terms of technology or product
offering, but we will always have our
staff as key differentiators and will do
everything we can to retain thatedge.
Continuing to serve our
clients as best we can
While the future does hold some
uncertainty, we are confident that by
continually listening to our customers,
acting as a true business partner
and investing in our technology and
our staff, we will remain relevant
and essential to current and future
customers alike.
New technology will come and go
in our sector, as is the case with all
industries, but we remain confident
that the essential soul and purpose of
Bien Venue will continue to endure in
this uncertain yet exciting world. The
value we add and the benefit that our
staff and relationships bring to our
clients position us well going forward
– as far as change is concerned, we are
more than ready to embrace it.
We can design
a support
service that is
appropriate
and delivers
benefits that
are important
and relevant
Creating unforgettable
moments
BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Highlighting best practice
28 | BIEN VENUE
restructuring or corporate change
– and our longest-standing account
has been with us for as long as we
haveexisted.
This loyalty and repeat business has
allowed us to continue offering real
and significant value to our clients. In
keeping with this, we try to develop a
deep understanding of the businesses
we work with, maintain strong
relationships with all levels of the client
organisation and continue to build our
industry knowledge for specific sectors.
As a result of our dedication to
acquiring and developing expertise,
we have established ourselves as the
leading provider of venue and event
services to the education and not-for-
profit sectors, as well as supporting
major retail, food and beverage and
blue light organisations.
We invest heavily in the client
relationship. We take time to
understand specific needs and issues,
so we can design a support service that
is appropriate and delivers benefits
that are important and relevant. It is
absolutely true that one size doesn’t fit
all, and we don’t try to shoehorn our
own ways of working onto any given
account. We work how clients want to
work, deliver the benefits they want to
prioritise and provide the technology
platforms and data that are useful
for them, all the while recognising
that what matters differs from client
toclient.
For example, we recognise that client
data reporting needs are different
from organisation to organisation; as
such, we are able to meet these needs
using our own specialist reporting
structures and systems. We also find
that clients particularly value having
dedicated individuals and teams
allocated to support them; this way of
working means that the partnership
provides a value-added extension
to an organisation’s own teams by
bringing common goals and shared
understanding.
This is all reflected in our strapline:
“Our team is your team”. Where our
clients experience periods of staff
turnover and structural changes, this
often means that we become an
invaluable point of consistency and
knowledge to help maintain service
levels for their own customers.
A history of innovation
We invest in technology to support
our services to clients. We recognise
that clients want the ability to self-
serve, and they also have increasingly
greater demands for management
data to effectively manage significant
costitems.
Delivering the truly
special
»A MAJOR INTERNATIONAL CONTRACT
We work with a number of clients to secure and source venues across
the world. One such contract has been with a major international
unnamed association.
This association have a significant need for us to place meetings and
source venues for their events overseas, both in Europe and the wider
world. We have been working with this organisation for over 15 years
in what has been an incredibly rewarding partnership.
Concerns with leaving the EU and the location where they choose to
hold conferences have caused issues in recent years, but our expertise
and determined value-adding team have continued to deliver, and
our work with this association, as with many other clients, has been
incredibly beneficial for both parties.
Our longest-
standing
account has
been with us
for as long as
we have
existed
29BIEN VENUE |
DIGITAL, CULTURE, MEDIA & SPORT
We now offer clients online portals
that allow their own staff, clients and
delegates to book meeting rooms
and accommodation in both their
own and externally sourced venues.
Alongside this, we also provide a set
of comprehensive self-managed data
tools that allow clients to report and
analyse meeting and accommodation
cost spend.
Providing this kind of access
through mobile devices is also now
fundamental to how staff within our
client organisations work; as such,
we are working to roll out a suite of
new mobile apps to enhance client
technology support in 2019.
Working with like-minded
people
While technological developments
have been an area where we have
invested, the other key area of focus
for us in the past few years has been
to continue to develop our skilled
staff base to support our clients’
furthersuccess.
Staff don’t just stay with us for our
competitive salary packages; every
member of the team is respected.
We invest in and develop each
staff member’s knowledge through
involvement in key supply chain events
and visits.
We look for staff who share the
same passion and desire to provide
outstanding service and value for
our clients. It’s actually one of
our key recruitment criteria; we
prioritise it in our search for people
who demonstrate enthusiasm
andteamwork.
Competition may try to catch up to
us in terms of technology or product
offering, but we will always have our
staff as key differentiators and will do
everything we can to retain thatedge.
Continuing to serve our
clients as best we can
While the future does hold some
uncertainty, we are confident that by
continually listening to our customers,
acting as a true business partner
and investing in our technology and
our staff, we will remain relevant
and essential to current and future
customers alike.
New technology will come and go
in our sector, as is the case with all
industries, but we remain confident
that the essential soul and purpose of
Bien Venue will continue to endure in
this uncertain yet exciting world. The
value we add and the benefit that our
staff and relationships bring to our
clients position us well going forward
– as far as change is concerned, we are
more than ready to embrace it.
We can design
a support
service that is
appropriate
and delivers
benefits that
are important
and relevant
Creating unforgettable
moments

www.bvevents.co.uk

This article was sponsored by Bien Venue. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster