
43BLUE CRYSTAL CARE AGENCY |
BEST PRACTICE REPRESENTATIVE 2019
highly unsatisfactory, as there was no
empathy shown towards my elderly
neighbour. As a result of the lack of
care being provided by the agency, I
stepped in and began looking after
my neighbour. Soon after, Blue Crystal
Care Agency was formed.
We provide 24-hour, 12-hour, six-
hour, live-in and emergency care for
our clients, and I personally spend a
number of hours with new clients so
that I can fully understand their needs.
In all circumstances, the care package
will be provided in accordance with the
client’s requirements.
I felt my team and I could make a
change in people’s lives by providing a
service whereby staff treat clients like
their own family members. Regardless
of their health challenges, by providing
them with love, care, dignity and
quality of life we help them to live
longer in their own environment. In
addition, we support the families and
friends of our clients to ensure they
are both happy with our service and
are able to cope with the condition
of their lovedones, especially those in
palliativecare.
Our services
We deal with a variety of clients who
have different care requirements. The
clients we provide care and support to
include those suffering with dementia
or challenging behaviour, those with
mental health issues, the terminally
ill and adults and children with
learningdisabilities.
We provide a complete range of care
services to ensure that we can work
around all our clients’ individual needs.
We provide care for clients who wish
to remain at home, while we also have
Rose Quartz Residential Home. Rose
Quartz is set up for supported living
for people with learning disabilities.
We teach them life skills so they can
manage some form of independence
and we often take on residents whose
parents have grown too old to care for
them at home.
Individuals with learning disabilities can
often feel like they are not part of the
community and can become isolated
as a result, while the public can also
find it difficult to engage with them.
Our aim is to help teach our clients life
skills that will allow them to become
more integrated into society and
become used to meeting other people.
To achieve this, our staff organise
external trips to leisure centres and
cafés so that they can engage with
the public while receiving the support
they require. We also provide all our
clients with the living accommodation
that suits their needs, while our staff
will teach them to cook, clean and
manage their finances. This increases
their levels of independence and
confidence and allows them to build
the skills that are needed to live alone
in the future.
Personalised approach
A key aspect of our philosophy is
providing a personal service to all our
clients. To ensure this, I take a very
Perfect match
We provide a
complete
range of care
services to
ensure that
we can work
around all our
clients’
individual
needs
“
“