The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Blue Crystal Care Agency is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.
Blue Crystal Care Agency
Rt Hon The Lord David Blunkett, MP
Rt Hon The Lord Eric Pickles, MP
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42 | BLUE CRYSTAL CARE AGENCY
Personal and friendly
Blue Crystal Care Agency are a specialised care provider
based in Harrow, north west London. Blue Crystal provide
a range of services including a residential home in Harrow
for adults with learning disabilities, as well as external care at
the homes of clients, hospitals and hospices. They also offer to
accompany clients to their appointments and other engagements.
Founder and Director Latha Kathirkamathamby explains how their
all-encompassing offerings help build their clients’ confidence,
while enabling them to be happier andhealthier.
My background is completely separate from care, having spent the previous 25
years in IT prior to setting up Blue Crystal Care. My last permanent IT Job was with
MTV as their European IT manager; however, my passion for helping people led me
to start a new phase in my career. I had experience in care, helping my parents and
siblings take care of my brother who had learning disabilities.
Helping my brother and his friends at his workplace gave me a fulfilling sense of
purpose, and it soon became clear that it was something I wanted to do later on in
life. I feel I have a lot of patience and I am able to understand people with different
needs, so it was a path that made sense.
Blue Crystal’s origins
The thought of starting a care agency came about when my neighbour began
having carers come to their house. We found the service they provided to be
BLUE CRYSTAL CARE AGENCY
»Founded in 2014
»Based in North Harrow
»No. of employees: 80
»Services: Residential and home
Blue Crystal Care
43BLUE CRYSTAL CARE AGENCY |
BEST PRACTICE REPRESENTATIVE 2019
highly unsatisfactory, as there was no
empathy shown towards my elderly
neighbour. As a result of the lack of
care being provided by the agency, I
stepped in and began looking after
my neighbour. Soon after, Blue Crystal
Care Agency was formed.
We provide 24-hour, 12-hour, six-
hour, live-in and emergency care for
our clients, and I personally spend a
number of hours with new clients so
that I can fully understand their needs.
In all circumstances, the care package
will be provided in accordance with the
I felt my team and I could make a
change in people’s lives by providing a
service whereby staff treat clients like
their own family members. Regardless
of their health challenges, by providing
them with love, care, dignity and
quality of life we help them to live
longer in their own environment. In
addition, we support the families and
friends of our clients to ensure they
are both happy with our service and
are able to cope with the condition
of their lovedones, especially those in
We deal with a variety of clients who
have different care requirements. The
clients we provide care and support to
include those suffering with dementia
or challenging behaviour, those with
mental health issues, the terminally
ill and adults and children with
We provide a complete range of care
services to ensure that we can work
around all our clients’ individual needs.
We provide care for clients who wish
to remain at home, while we also have
Rose Quartz Residential Home. Rose
Quartz is set up for supported living
for people with learning disabilities.
We teach them life skills so they can
manage some form of independence
and we often take on residents whose
parents have grown too old to care for
them at home.
Individuals with learning disabilities can
often feel like they are not part of the
community and can become isolated
as a result, while the public can also
find it difficult to engage with them.
Our aim is to help teach our clients life
skills that will allow them to become
more integrated into society and
become used to meeting other people.
To achieve this, our staff organise
external trips to leisure centres and
cafés so that they can engage with
the public while receiving the support
they require. We also provide all our
clients with the living accommodation
that suits their needs, while our staff
will teach them to cook, clean and
manage their finances. This increases
their levels of independence and
confidence and allows them to build
the skills that are needed to live alone
in the future.
A key aspect of our philosophy is
providing a personal service to all our
clients. To ensure this, I take a very
We provide a
range of care
we can work
around all our
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44 | BLUE CRYSTAL CARE AGENCY
hands-on approach. Through building
a personal relationship with each
client, I am able to gain an in-depth
understanding of their needs, while
a number of our clients come from
referrals, so it is vital they receive
the standard of care they expect.
My hands-on approach also allows
me to teach my staff how to deal
We have very strong relationships with
hospitals, GPs, mental health services,
adult services and other health-related
organisations, and all our work comes
from referrals from existing clients and
We build relationships with clients
through attending appointments
with them, which helps us to reduce
their stress and ensure they are being
treated with dignity and respect.
Because of the approach of our care,
we get requests from other agencies
to help them lift their profile in
social care. Not only do we provide
care to clients, we also provide
consultancy service to other agencies
and individuals who want to set up a
Blue Crystal Care Agency has a bright
future. We will continue to provide
the high-quality care that currently
exists, while remaining innovative in
our approach to both our external
and residential care. As our ethos
says: We care for your loved ones like
Unlike other agencies we do not have
high turnover of staff, as we all work
as one unit. Providing clients with a
high standard of care, which gives
them dignity and fulfilment, remains
central to our ethos. Because of the
considerate and thoughtful staff we
have working with us, while continuing
to build our reputation.
We care for
ones like our
Three carers and
The Rt Hon Theresa May MP's Foreword For The Parliamentary Review
British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone.
The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.
But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.
Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.
I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country.
British politics provides ample material for analysis in the pages of The Parliamentary Review