Compassionate Care Team

A Message from Lord Pickles and Lord Blunkett, followed by Compassionate Care Team's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Compassionate Care Team is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

compassionatecareteam.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
48 | COMPASSIONATE CARE TEAM
Managing Director
NaomiBennett
Left to right: Apprentice Elle Charles,
Office Manager Nicola Keeling and HR
and Payroll Officer Sian Bell
Rated CQC “good” in September 2019, Compassionate
Care Team provides community homecare in the
Nottinghamshire communities of Bassetlaw, Newark and
Sherwood as well as the surrounding areas. Managing Director
Naomi Bennett, who has more than 20 years’ experience in the
sector, explains the flexible, person-centred approach that drives
their team of domiciliary carers.
We are an established, family-owned, community home care support service which
provides valuable support to people in Bassetlaw, Newark, Sherwood and the
surrounding areas. Our passion is providing high-quality care, constantly improving
our practice through lessons learnt, listening to our service users and nurturing our
fantastic team of support workers.
Putting compassion in care
I have worked in different sectors of adult care for the last 23 years,gaining
experience within care homes after initially working in the palliative sector for
Marie Curie Cancer Care. I gained a range of skills working for Bassetlaw Primary
Care Trust alongside the district nurses and the specialist out of hours community
support team,then moving to the position of registered manager for a residential
home in Bassetlaw for 18 months. I further developed my understanding of the
care industry through becoming an area registered manager for Sterling Homecare
where my passion grew in wanting to provide my own service.
FACTS ABOUT
COMPASSIONATE CARE TEAM
»Managing Director:
NaomiBennett
»Founded in 2012
»Located in Bassetlaw,
Newark and Sherwood and
surrounding areas
»Services: Home care support
service
»No. of employees: 44
Compassionate Care
Team
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
48 | COMPASSIONATE CARE TEAM
Managing Director
NaomiBennett
Left to right: Apprentice Elle Charles,
Office Manager Nicola Keeling and HR
and Payroll Officer Sian Bell
Rated CQC “good” in September 2019, Compassionate
Care Team provides community homecare in the
Nottinghamshire communities of Bassetlaw, Newark and
Sherwood as well as the surrounding areas. Managing Director
Naomi Bennett, who has more than 20 years’ experience in the
sector, explains the flexible, person-centred approach that drives
their team of domiciliary carers.
We are an established, family-owned, community home care support service which
provides valuable support to people in Bassetlaw, Newark, Sherwood and the
surrounding areas. Our passion is providing high-quality care, constantly improving
our practice through lessons learnt, listening to our service users and nurturing our
fantastic team of support workers.
Putting compassion in care
I have worked in different sectors of adult care for the last 23 years,gaining
experience within care homes after initially working in the palliative sector for
Marie Curie Cancer Care. I gained a range of skills working for Bassetlaw Primary
Care Trust alongside the district nurses and the specialist out of hours community
support team,then moving to the position of registered manager for a residential
home in Bassetlaw for 18 months. I further developed my understanding of the
care industry through becoming an area registered manager for Sterling Homecare
where my passion grew in wanting to provide my own service.
FACTS ABOUT
COMPASSIONATE CARE TEAM
»Managing Director:
NaomiBennett
»Founded in 2012
»Located in Bassetlaw,
Newark and Sherwood and
surrounding areas
»Services: Home care support
service
»No. of employees: 44
Compassionate Care
Team
49COMPASSIONATE CARE TEAM |
CARE
I have now put my skills and
expertise into becoming the owner of
Compassionate Care Team, which has
been successfully providing a caring
community service for older adults for
over seven and a half years.I continue
to be passionate about providing
high-quality care that is tailored to the
service users we work with, supporting
their specific needs and risks.
Social networks
Today’s older adults will stay in
their homes longer than previous
generations – people are living
longer and wish to be independent.
Homecare demand is increasing,
however, and this can result
inloneliness.
Social networking must become a
part of older adults’ care packages to
address loneliness. Carers enjoy the
social aspect of looking after people;
it gives more reward to the support
worker and the service user than the
routine visits for personal care, meals
and medication.
We need to listen to people and what
they need to live longer. There is often
a stigma surrounding people suffering
from dementia, and we find having
the understanding and connection
to provide different options like adult
day care enables people to stay at
home longer, in addition to providing
a chance to reduce loneliness and
isolation. We need to ensure we have
different opportunities for people so
they can socialise and not feel like
they’re stuck at home and there’s
nothing they can do.
Diversity is increasing, opening doors
for differentiated services and delivery
models. Social networking is not
something that is government funded
and people who have savings cannot
afford the social side as well as the
personal care.
Great care starts with great
staff
At Compassionate Care Team we
recognise that great care starts with
great staff – that’s why we offer all
our staff regular training and 24-hour
access to their training profiles. We
achieve above and beyond the Care
Certificate, working with Optimum to
create champions in our workforce for
specific areas of care, such as infection
control, dementia, the Mental Capacity
Act, mental health and wellbeing, end
of life and frailty.
We offer further modules supporting
skin integrity and falls with
react
to red, react to feet, react to
moisture, react to infection, react to
malnutrition and dehydration and
react to falls
. We tailor training and
videos for staff in other areas such
as diabetes, stoma care, delirium,
sepsis, dysphagia and oral health
with updated information from
NICE and SCIE to provide our staff
with everything they need to deliver
safecare.
We work closely with local social
work teams, clinical commissioning
groups, district nursing teams,
GPs, occupational therapists,
physiotherapists and many more
to maximise the service users’
independence, working safely to
achieve their goals and outcomes.
Left: Care Co-ordinators
Ellie Soper and Chloe
Roberts
Right: Keyworker Lorna
Pike supporting one of
our service users
Today’s older
adults will stay
in their homes
longer than
previous
generations –
people are living
longer and wish
to be
independent.
Homecare
demand is
increasing,
however, and
this can result in
loneliness
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
50 | COMPASSIONATE CARE TEAM
Innovation and education
Staff retention has always been a
challenge in home care. We prioritise
listening to our staff and involving
their views and have found that
encouraging them to be more involved
has been a real positive for us this year.
Another challenge we face is moving
to digital technology. The generation
we care for today are not technically
minded and find technology
frustrating and intrusive. We have
had to be creative and innovative in
implementing digital technology to
enhance quality.
Electronic care planning, risk assessing
and MAR chart completion enable
staff to have information from previous
visits to hand. Incidents can be resolved
immediately, and all the information
is cloud-based, secure and instantly
accessible. Digital technology is more
efficient, meaning staff are able to
focus on the service user rather than
spending time completing paperwork.
Reviewing the future
We created a key worker post giving
staff a caseload to manage by carrying
out three-monthly reviews, completing
risk assessments and observing a
small team of staff in medication
administration and carrying out their
duties, using a pay rise as an incentive.
Delivery of this position has provided
a real positive outlook for the business
in ensuring quality of care has been
maintained and staff retention in
the last six months has improved
significantly. This is something we will
maintain and continue to develop.
In the future we hope to expand in
Newark and Sherwood, and possibly
even Mansfield. The playing field will
change as and when we expand.
At
Compassionate
Care Team we
recognise that
great care starts
with great staff
– that’s why we
offer all our staff
regular training
and 24-hour
access to their
training
profiles
Office Administrator
Zoe Bennett (left) and
Assistant Manager
Jasmine Brett-Goodwin
(right)

compassionatecareteam.co.uk

This article was sponsored by Compassionate Care Team. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development