Diamond Quality Care Service

A Message from Lord Pickles and Lord Blunkett, followed by Diamond Quality Care Service's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Diamond Quality Care Service is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles


Highlighting best practice
Cooking skills help to regain
dexterity, and are vital for
Allowing members to express
themselves through art is just one
step towards better wellbeing
Based in Newbury, Berkshire, Diamond Quality Care take an
innovative approach to reablement for those with acquired
afflictions, be they physical or neurological. The key, they
believe, is not just to offer the basics, necessary though they
are, in terms of care and medical help, but also to carve out a
space in the world where people with acquired injuries feel like
they have a purpose and are at home. This is not always an easy
undertaking given the conditions with which they are dealing.
Speaking more on this in the following
article are David
and Ali Tait, who together direct the organisation.
Care and community
At Diamond Quality Care, our mission is both simple and complex: We support,
encourage and bring purpose to adults who have acquired a physical or
neurological injury. The medical aspect is difficult and demanding, but what is
often harder still is helping those under our care to become accepting of and happy
in their newly imposed lifestyle.
That is why – in addition to working with community hospitals, local councils, the
NHS, social services and insurance companies – we offer a community space that
includes a cinema, bistro, nail bar, health salon, gym and hydrotherapy pool, all of
which cater to the physical needs of our members. In tandem with this, we build
and develop support plans for all our stakeholders, the goal of which is to have our
members achieve, or work towards, independence.
»Directors: David and Ali Tait
»Established in 2011
»Based in Newbury, Berkshire
»Services: Reablement and
support for those with physical
or neurological disabilities
»No. of employees: 25
»We work closely with
community hospitals, local
councils, the NHS, social
services and insurance
Diamond Quality
Care Service
Integral to this goal of reablement is
the creation of a community. This is
because one of our major challenges
is to help our members to learn to live
with, and not in spite of, their injuries
– which can initially be a cause of great
frustration, as many of them yearn for
their former lives.
Our modern and wonderfully equipped
centre is the perfect place for our
members to enjoy reabling activities
together, including photography,
cooking, arts and crafts sessions, and
These are activities that are both fun
and therapeutic – the sorts of things
people with or without acquired
injuries would do anyway.
Our members
Our members are adults who range
from 18 to 90 years old. The causes
of their disability are similarly broad in
range, from motorcycle accidents and
strokes to illness and disease.
For us, this means being able to adapt
to all kinds of scenarios. For example,
one of our members was a young adult
who, at the age of 18, while doing
her A levels, suffered from a virus that
permanently debilitated her.
When she came to us, she was very
insular and unwilling to socialise. Her
age was obviously a factor in this; she
was afraid of missing out on the things
that her peers would be doing.
We therefore decided to take her to
a nightclub, and also managed to get
her to a point where she could take
a full-time college course with people
of her own age, which helped her to
adapt to her injury.
Our former premises, which at times
were much smaller and could induce
boredom, helped us to learn the
importance of giving people something
to do. Depression and frustration were
more prevalent among our members
in our old location, and we knew we
had to go for a bigger, more ambitious
building elsewhere.
The gym is managed
by an experienced
team with specialist
knowledge in helping
with disabilities and
improving mobility
Our modern and
equipped centre
is the perfect
place for our
members to
enjoy reabling
Highlighting best practice
The goal, which has largely been
achieved, was to have our members
really believe they were a part of
something meaningful – that they
had somewhere to which they
belonged. Our new premises were
further away, but we provided our
own transportation so that this wasn’t
External challenges
One of the major challenges for us
right now is financial cuts. We’ve
ensured as best we can that our
prices do not escalate to compensate
for reduced funds, which means
being frugal in other areas. We
understand why the government has
had to do this, but it is an unwelcome
To counteract this, we have proven
ourselves to clients by going the extra
mile. For instance, we will help clients
do everyday tasks independently,
which will benefit them in their home
By proving ourselves in this way,
we have won extra clients and can
therefore keep our prices lower. In
short, we have continued to provide
exceptional customer service.
Helping us in this regard more
generally is our fantastic team, who are
flexible, committed and experienced.
Moreover, because Diamond is under
our ownership, we do not have to
follow others’ commands; we get to
innovate in our own directions and in
the interests of our members.
The community is also heavily involved,
meaning the direction the unit takes
is in agreement with those who are
directly affected. Together, we are
breaking down the barriers to, and the
stigmas surrounding, care.
By having this fresh and community-
involved approach, we have a positive
attitude to the future and what it
Families and the local authority trust
us, which gives us further scope to
improve the lives of those under our
care, something we feel enormously
privileged to be able to do. For us, it’s
onwards and upwards.
By having this
fresh and
approach, we
have a positive
attitude to the
future and
what it holds
The hydrotherapy pool
allows members with
limited mobility to
exercise regularly


This article was sponsored by Diamond Quality Care Service. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister