Diamond Quality Care Service

Highlighting best practice as a representative in The Parliamentary Review

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Diamond Quality Care Service is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

www.diamondqualitycare.com

THE PARLIAMENTARY REVIEW
Highlighting best practice
48 | DIAMOND QUALITY CARE SERVICE
Cooking skills help to regain
dexterity, and are vital for
reablement
Allowing members to express
themselves through art is just one
step towards better wellbeing
Based in Newbury, Berkshire, Diamond Quality Care take an
innovative approach to reablement for those with acquired
afflictions, be they physical or neurological. The key, they
believe, is not just to offer the basics, necessary though they
are, in terms of care and medical help, but also to carve out a
space in the world where people with acquired injuries feel like
they have a purpose and are at home. This is not always an easy
undertaking given the conditions with which they are dealing.
Speaking more on this in the following
Review
article are David
and Ali Tait, who together direct the organisation.
Care and community
At Diamond Quality Care, our mission is both simple and complex: We support,
encourage and bring purpose to adults who have acquired a physical or
neurological injury. The medical aspect is difficult and demanding, but what is
often harder still is helping those under our care to become accepting of and happy
in their newly imposed lifestyle.
That is why – in addition to working with community hospitals, local councils, the
NHS, social services and insurance companies – we offer a community space that
includes a cinema, bistro, nail bar, health salon, gym and hydrotherapy pool, all of
which cater to the physical needs of our members. In tandem with this, we build
and develop support plans for all our stakeholders, the goal of which is to have our
members achieve, or work towards, independence.
FACTS ABOUT
DIAMOND QUALITY
CARE SERVICE
»Directors: David and Ali Tait
»Established in 2011
»Based in Newbury, Berkshire
»Services: Reablement and
support for those with physical
or neurological disabilities
»No. of employees: 25
»We work closely with
community hospitals, local
councils, the NHS, social
services and insurance
companies
Diamond Quality
Care Service
49DIAMOND QUALITY CARE SERVICE |
BEST PRACTICE REPRESENTATIVE 2019
Integral to this goal of reablement is
the creation of a community. This is
because one of our major challenges
is to help our members to learn to live
with, and not in spite of, their injuries
– which can initially be a cause of great
frustration, as many of them yearn for
their former lives.
Our modern and wonderfully equipped
centre is the perfect place for our
members to enjoy reabling activities
together, including photography,
cooking, arts and crafts sessions, and
computing.
These are activities that are both fun
and therapeutic – the sorts of things
people with or without acquired
injuries would do anyway.
Our members
Our members are adults who range
from 18 to 90 years old. The causes
of their disability are similarly broad in
range, from motorcycle accidents and
strokes to illness and disease.
For us, this means being able to adapt
to all kinds of scenarios. For example,
one of our members was a young adult
who, at the age of 18, while doing
her A levels, suffered from a virus that
permanently debilitated her.
When she came to us, she was very
insular and unwilling to socialise. Her
age was obviously a factor in this; she
was afraid of missing out on the things
that her peers would be doing.
We therefore decided to take her to
a nightclub, and also managed to get
her to a point where she could take
a full-time college course with people
of her own age, which helped her to
adapt to her injury.
Our former premises, which at times
were much smaller and could induce
boredom, helped us to learn the
importance of giving people something
to do. Depression and frustration were
more prevalent among our members
in our old location, and we knew we
had to go for a bigger, more ambitious
building elsewhere.
The gym is managed
by an experienced
team with specialist
knowledge in helping
with disabilities and
improving mobility
Our modern and
wonderfully
equipped centre
is the perfect
place for our
members to
enjoy reabling
activities
together
THE PARLIAMENTARY REVIEW
Highlighting best practice
50 | DIAMOND QUALITY CARE SERVICE
The goal, which has largely been
achieved, was to have our members
really believe they were a part of
something meaningful – that they
had somewhere to which they
belonged. Our new premises were
further away, but we provided our
own transportation so that this wasn’t
aproblem.
External challenges
One of the major challenges for us
right now is financial cuts. We’ve
ensured as best we can that our
prices do not escalate to compensate
for reduced funds, which means
being frugal in other areas. We
understand why the government has
had to do this, but it is an unwelcome
development.
To counteract this, we have proven
ourselves to clients by going the extra
mile. For instance, we will help clients
do everyday tasks independently,
which will benefit them in their home
environment.
By proving ourselves in this way,
we have won extra clients and can
therefore keep our prices lower. In
short, we have continued to provide
exceptional customer service.
Helping us in this regard more
generally is our fantastic team, who are
flexible, committed and experienced.
Moreover, because Diamond is under
our ownership, we do not have to
follow others’ commands; we get to
innovate in our own directions and in
the interests of our members.
The community is also heavily involved,
meaning the direction the unit takes
is in agreement with those who are
directly affected. Together, we are
breaking down the barriers to, and the
stigmas surrounding, care.
By having this fresh and community-
involved approach, we have a positive
attitude to the future and what it
holds.
Families and the local authority trust
us, which gives us further scope to
improve the lives of those under our
care, something we feel enormously
privileged to be able to do. For us, it’s
onwards and upwards.
By having this
fresh and
community-
involved
approach, we
have a positive
attitude to the
future and
what it holds
The hydrotherapy pool
allows members with
limited mobility to
exercise regularly

www.diamondqualitycare.com

This article was sponsored by Diamond Quality Care Service. The Parliamentary Review is wholly funded by the representatives who write for it.