The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Edge Technology Group is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.
Edge Technology Group
Rt Hon The Lord David Blunkett
Rt Hon The Lord Eric Pickles
THE PARLIAMENTARY REVIEW
Highlighting best practice
26 | EDGE TECHNOLOGY GROUP
Tom Woollard, managing
director and head of Europe
Edge Technology Group (ETG) provides IT services to firms
within the financial services sector worldwide. With
offices and data centres throughout Europe, the Americas
and Asia, ETG is a purpose-built group of financial services
IT executives and professionals. Our clients most commonly
require us to perform the function of the internal IT team, but in
an outsourced capacity. Tom Woollard, managing director and
head of Europe, explains.
All ETG IT services are provided in strict accordance with the requirements of
global financial services regulators and institutional investors. ETG customers are,
therefore, typically those that value highly available IT systems, heavily backed by
a global network of consultants, advisors and engineers available 24/7 every day
of the year. Our customers are most likely to be hedge funds, asset managers and
private equity organisations. The group’s London headquarters is at 50 Pall Mall in
London, and the firm employs approximately 150 people worldwide. Our IT services
comprise four main categories: cloud, security, support and advisory.
Our CLOUD services allow us to deliver IT infrastructure “as a service” to our
customers. Rather than a firm investing considerable sums in capital expenditure
and manpower to build and maintain an internal IT Infrastructure, we are most
commonly appointed to provide an IT infrastructure and support service as part
of a monthly subscription arrangement. This allows a customer to benefit from a
top-of-the-range enterprise IT platform and service, without having to invest heavily
in internal IT staff and systems. We have a completely diversified CLOUD portfolio,
offering different levels of service. This allows us to consult first, and work with
customers on a case by case basis to understand the wants and needs of their
organisation, while building an IT environment that is tailored precisely to their own
individual business model.
We are all aware of “cyber crime” and hear many stories in the media about data
leaks, or scammers trying to hold us to ransom, or to hand over large sums of cash
when pretending to be our bank, or credit card provider, maybe even an online
“friend”. This is an unfortunate consequence of the digital world in which we live.
When you apply the same crime to a multimillion or multibillion-dollar organisation,
the sums of money involved are huge. Cybersecurity is without doubt the most
common IT security theme in recent times, and our security services aim to protect
our customers from falling foul of any such crime or scam.
AT A GLANCE
EDGE TECHNOLOGY GROUP
»Managing director and head
of Europe: Tom Woollard
»Established in 2006
»Based throughout Europe, the
US and Asia
»Services: A global brand with
a focus on white glove service
of technology services to
global financial services firms
»Customer base includes
start-up hedge funds to
pension funds with $500
billion in AUM (assets under
»30-50 per cent year on year
27EDGE TECHNOLOGY GROUP |
BEST PRACTICE REPRESENTATIVE 2018
We offer 24/7 global support every day
of the year. Our clients deserve nothing
less, and this is part and parcel of every
service we offer. Our global helpdesk
delivers outsourced IT support, and we
think of this service as an extension of
the customer business. Each member
of staff is a financial services industry
professional. We have built a culture
at ETG that supports diversity and the
wellbeing of others, and we recognise
staff as the main contributor to
ETG have dedicated teams in each of
our global locations with the 24/7/365
support desk operating from London,
New York and Hong Kong.
Sometimes, all you need is advice.
We can offer that in abundance and,
more importantly, as an independent
advisor. This is where our rich pool
of resources and expertise can really
assist in making a difference to
businesses of varying size and stature.
Most common types of advice are
at boardroom level and we often
advise customers on strategy, security
systems and risk mitigation. When
we see ourselves as an extension
of an existing board we can draw
on the individual experience of our
own people, and all of the collective
experience of our far-reaching
customer base, to provide advice in
line with the requirements of any
required business strategy.
We work in an “always on” world
which is driven by technology.
Technological innovation is allowing
firms to run their respective
businesses in a very different way to
previously. You no longer need an
army of internal staff and extensive
operational infrastructure to deliver
your business function to your desired
audience. You do, however, need
technology to replace that service.
The paradigm shift toward the use of
“Cloud” technologies which leverage
21stcentury technologies like artificial
intelligence, robotics and virtualisation
(creating a virtual computer
environment in which several virtual
machines can run separate software
while sharing the resources of one
physical host computer) has seen the
operational footprint of firms and
businesses significantly reduce, while
continuing to allow them to promote
year on year growth and returns.
But those hard-working individuals
to make up the operational
workforce of such firms have
gone away. They still exist. And
they are still valuable. They are the
individuals that work behind the
“Cloud”. They are the staff we have
here at Edge Technology Group. The
individuals at IT firms like ours, large
and small all over the world, are the
individuals that keep the “Cloud”
alive. We, therefore, take great pride
in the fact that these individuals, our
staff, are responsible for making our
customer business asuccess.
A typical client office,
and supported by Edge
We work with
deliver first class
IT services to
Our staff are our
product and our
service is our
Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review
This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.
In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.
We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.
Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.
With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.
And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.
As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.