First Payment Merchant Services

A Message from Lord Pickles and Lord Blunkett, followed by First Payment Merchant Services's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from First Payment Merchant Services is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

firstpaymentmerchantservices.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
24 | FIRST PAYMENT MERCHANT SERVICES
Managing Director
VickiKelson
First Payment Merchant Services is based in Surrey and was
founded by Managing Director Vicki Kelson in 2011, providing
credit and debit card terminals and EPOS business and
finance solutions to businesses throughout the UK. Vicki, having
worked in the industry for 28 years, saw a gap in the market,
putting the quality of service, reduced costs and customer focus
at the forefront of the business model. With clients spanning the
Highlands of Scotland to the Channel Islands, they support their
clients with their varied professional suite of payment processing
and business solutions. Vicki tells
The Parliamentary Review
more.
Testament to our great customer service, our clients have grown into the
thousands, hailing from a wide range of sectors and all benefiting from our unique
cost-reducing payment processing and efficient business services.
We grew organically through recommendations and referrals until April 2017, at
which point we acquired a competitor, enabling us to double our customer base.
Our product range has grown substantially, and we provide a complete service
for secure payment processing, as well as offering complementary products to
our customers that help them to grow their businesses quickly and efficiently.
We understand the needs and difficulties of running a business in 2019 and can
offer additional services to enhance not only on taking payments with your card
machines but also in a diverse range of products to suit the needs of a constantly
changing landscape. These include short-term funding with the use of merchant
cash advances and integrated electronic point of sale systems. These are generally
used by larger providers, but we have now opened them up to smaller businesses.
Collective business support
We are active in all major developments in the payment technology sectors, with
ecommerce now driving a staggering £15.6 billion turnover in the UK. EPOS is one
to watch as business owners strive for integrated, improved payment solutions.
Integrated EPOS systems help business owners to keep track of stock, reduce
waste, lower costs and generally offer a better customer experience. Our systems
are continually monitored and upgraded to ensure that they offer the best level
of security to customers and businesses, in order to deal with VAT changes, fraud
prevention and data protection. Collectively, they help our customers to manage
their businesses, and we are always looking for new ways to help business owners to
improve their efficiency and drive an increase in their profits. We collaborate with key
partners in these fields to develop and offer the next level of technologicalsolutions.
We view our employees and partners as experts in their fields, and this is largely
due to the level of advice they give out to our clients from their experience gained
FACTS ABOUT
FIRST PAYMENT MERCHANT
SERVICES
»Managing Director:
Vicki Kelson
»Established in 2011
»Based in Camberley, Surrey
»Services: Provision of secure
payment services
»No. of employees: 107
First Payment
Merchant Services
25FIRST PAYMENT MERCHANT SERVICES |
FINANCE
in the industry. Many of our business
owners do not fully understand all of
the associated charges they incur for
payment processing, and we are able
to help them by understanding their
businesses and offering advice on the
best systems to suit their needs. The
choice of solutions offered by the banks
in the marketplace can be very limited.
We provide tailored solutions for each
business and work with our suppliers
to assist our customers in getting the
most fitting solution. Our business
development team understand and
research the needs of each customer,
ensuring that the correct products
and services are offered to assist the
business in their future growth plans.
Ensuring efficiency in our
processes
We recruit from a variety of sectors to
ensure that we have a diverse range
of experience and expertise. We are
working towards accreditation with
Cyber Essentials Plus to illustrate our
commitment to our customers’ data
protection. Our commitment doesn’t
stop there, as we have also invested
heavily in our internal IT systems and
processing activities, including a new
customer relationship management
program. We have also instigated
a completely paperless system to
ensure that our processes are quick
and efficient while contributing to our
efforts to reduce our carbon footprint
as a business.
Our employees and consultants are
a pivotal part of our organisation,
and we invest heavily in our training
programmes, with last year focused
on the changes in the data protection
legislation and security measures.
The introduction of GDPR and the
Data Protection Act 2018 presented
a significant challenge and gave
us the opportunity to look at our
current processing activities to ensure
compliance, with many new projects
being worked on in the background.
Contactless payments were also
another key focus as we all embraced
the new technology.
In terms of our internal structure, we
promote collaboration as much as
possible. We have a flat management
structure and encourage an open
forum to attract ideas and develop our
services. Our staff bring a wealth of
knowledge and experience, which we
utilise by actively seeking suggestions
or opinions on the products and
services that we offer.
Growth and development
Following recent acquisitions and
continued growth, we are moving
our head office to more-suitable
premises, which will also be based in
Camberley,Surrey.
We have seen significant expansion in
the last 12 months, and we envisage
this to continue. Our key focus in the
coming period is supplying solutions to
our customers and embarking on our
next training programme across the
UK. The future involves a movement
towards solution-based services, and
we are targeting this area for further
development. Business owners require
more than just a card machine to take
payments. We are all going digital
and, in line with this, we can provide
an integrated till and card machine.
Similarly, to meet demand, we are
also concentrating on the ecommerce
side of the business, looking after our
online customers in the same way we
treat those to whom we provide card
machines. Another area of growth is
merchant cash advance solutions: these
enable the merchant to fund growth
in their business from the transactions
taken by their card terminals.
By keeping up to date with all
technological developments and
responding to market movements, we
are confident that we can maintain
oursuccess.
EPOS provides
integrated, improved
payment solutions
We are always
looking for
new ways to
help business
owners to
improve their
efficiency and
drive an
increase in
their profits
BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Highlighting best practice
24 | FIRST PAYMENT MERCHANT SERVICES
Managing Director
VickiKelson
First Payment Merchant Services is based in Surrey and was
founded by Managing Director Vicki Kelson in 2011, providing
credit and debit card terminals and EPOS business and
finance solutions to businesses throughout the UK. Vicki, having
worked in the industry for 28 years, saw a gap in the market,
putting the quality of service, reduced costs and customer focus
at the forefront of the business model. With clients spanning the
Highlands of Scotland to the Channel Islands, they support their
clients with their varied professional suite of payment processing
and business solutions. Vicki tells
The Parliamentary Review
more.
Testament to our great customer service, our clients have grown into the
thousands, hailing from a wide range of sectors and all benefiting from our unique
cost-reducing payment processing and efficient business services.
We grew organically through recommendations and referrals until April 2017, at
which point we acquired a competitor, enabling us to double our customer base.
Our product range has grown substantially, and we provide a complete service
for secure payment processing, as well as offering complementary products to
our customers that help them to grow their businesses quickly and efficiently.
We understand the needs and difficulties of running a business in 2019 and can
offer additional services to enhance not only on taking payments with your card
machines but also in a diverse range of products to suit the needs of a constantly
changing landscape. These include short-term funding with the use of merchant
cash advances and integrated electronic point of sale systems. These are generally
used by larger providers, but we have now opened them up to smaller businesses.
Collective business support
We are active in all major developments in the payment technology sectors, with
ecommerce now driving a staggering £15.6 billion turnover in the UK. EPOS is one
to watch as business owners strive for integrated, improved payment solutions.
Integrated EPOS systems help business owners to keep track of stock, reduce
waste, lower costs and generally offer a better customer experience. Our systems
are continually monitored and upgraded to ensure that they offer the best level
of security to customers and businesses, in order to deal with VAT changes, fraud
prevention and data protection. Collectively, they help our customers to manage
their businesses, and we are always looking for new ways to help business owners to
improve their efficiency and drive an increase in their profits. We collaborate with key
partners in these fields to develop and offer the next level of technologicalsolutions.
We view our employees and partners as experts in their fields, and this is largely
due to the level of advice they give out to our clients from their experience gained
FACTS ABOUT
FIRST PAYMENT MERCHANT
SERVICES
»Managing Director:
VickiKelson
»Established in 2011
»Based in Camberley, Surrey
»Services: Provision of secure
payment services
»No. of employees: 107
First Payment
Merchant Services
25FIRST PAYMENT MERCHANT SERVICES |
FINANCE
in the industry. Many of our business
owners do not fully understand all of
the associated charges they incur for
payment processing, and we are able
to help them by understanding their
businesses and offering advice on the
best systems to suit their needs. The
choice of solutions offered by the banks
in the marketplace can be very limited.
We provide tailored solutions for each
business and work with our suppliers
to assist our customers in getting the
most fitting solution. Our business
development team understand and
research the needs of each customer,
ensuring that the correct products
and services are offered to assist the
business in their future growth plans.
Ensuring efficiency in our
processes
We recruit from a variety of sectors to
ensure that we have a diverse range
of experience and expertise. We are
working towards accreditation with
Cyber Essentials Plus to illustrate our
commitment to our customers’ data
protection. Our commitment doesn’t
stop there, as we have also invested
heavily in our internal IT systems and
processing activities, including a new
customer relationship management
program. We have also instigated
a completely paperless system to
ensure that our processes are quick
and efficient while contributing to our
efforts to reduce our carbon footprint
as a business.
Our employees and consultants are
a pivotal part of our organisation,
and we invest heavily in our training
programmes, with last year focused
on the changes in the data protection
legislation and security measures.
The introduction of GDPR and the
Data Protection Act 2018 presented
a significant challenge and gave
us the opportunity to look at our
current processing activities to ensure
compliance, with many new projects
being worked on in the background.
Contactless payments were also
another key focus as we all embraced
the new technology.
In terms of our internal structure, we
promote collaboration as much as
possible. We have a flat management
structure and encourage an open
forum to attract ideas and develop our
services. Our staff bring a wealth of
knowledge and experience, which we
utilise by actively seeking suggestions
or opinions on the products and
services that we offer.
Growth and development
Following recent acquisitions and
continued growth, we are moving
our head office to more-suitable
premises, which will also be based in
Camberley,Surrey.
We have seen significant expansion in
the last 12 months, and we envisage
this to continue. Our key focus in the
coming period is supplying solutions to
our customers and embarking on our
next training programme across the
UK. The future involves a movement
towards solution-based services, and
we are targeting this area for further
development. Business owners require
more than just a card machine to take
payments. We are all going digital
and, in line with this, we can provide
an integrated till and card machine.
Similarly, to meet demand, we are
also concentrating on the ecommerce
side of the business, looking after our
online customers in the same way we
treat those to whom we provide card
machines. Another area of growth is
merchant cash advance solutions: these
enable the merchant to fund growth
in their business from the transactions
taken by their card terminals.
By keeping up to date with all
technological developments and
responding to market movements, we
are confident that we can maintain
oursuccess.
EPOS provides
integrated, improved
payment solutions
We are always
looking for
new ways to
help business
owners to
improve their
efficiency and
drive an
increase in
their profits

firstpaymentmerchantservices.co.uk

This article was sponsored by First Payment Merchant Services. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster