Golden Leaves Funeral Plans

A Message from Lord Pickles and Lord Blunkett, followed by Golden Leaves Funeral Plans's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Golden Leaves Funeral Plans is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.goldenleaves.com

BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Review of the Year
16 | REVIEW OF THE YEAR
use of Chinese company Huawei in
Britain’s 5G network.
Mrs May said she had “compelling
evidence” that MrWilliamson was the
source for a national news story about
her stepping in to overrule colleagues
and allow the company to do some of
the infrastructure work.
Later that month the Metropolitan Police
confirmed they would not be taking
the matter forward as a breach of the
Official Secrets Act and MrWilliamson
denied that he was the source of the
story in
The Daily Telegraph.
He was replaced by Penny Mordaunt
MP, who became the first female
defence secretary.
The row centred on security concerns
over the potential use of the 5G system
for espionage, something some security
experts say the company has been
complicit in before.
Mrs May’s decision after a National
Security Council meeting in April was
that it was safe to use Huawei for
“non-core” parts of the network.
In May, in the foreword to a report by
the Henry Jackson Society, former MI6
Head Sir Richard Dearlove said: “No
part of the Communist Chinese state
is ultimately able to operate free of
the control exercised by its Communist
party leadership. Therefore, we must
conclude the engagement of Huawei
presents a potential security risk to
theUK.”
The news came amid a flurry of conflict
between governments and thecompany.
In December Canada arrested a senior
executive of China on a US warrant, in
connection with the possible breach of
US sanctions in Iran.
Meng Wanzhou is one of the vice
chairs of the technology firm and the
daughter of the company’s founder.
Chinese authorities arrested two
Canadians accused of links to espionage
shortly afterwards and tensions
between the two countriescontinued.
In July Sky News
reported the findings
of a committee of MPs on the
company, which said while “There are
no technological grounds to completely
ban Huawei equipment from the UK’s
5G infrastructure… there could be
legitimate geopolitical and ethical
reasons to do so.”
A spokesman for the company said in
over 30 years no one had ever produced
evidence of a link toespionage.
In July, MrWilliamson returned to
the cabinet as Boris Johnson’s new
education secretary.
As
The Parliamentary Review
goes to print, the company has
not been banned from Britain’s
telecommunications networks. The
importance of such networks – and
the security thereof – is just one of the
many points that has been raised by
representatives past and present alike.
Gavin Williamson was
sacked as defence
secretary over
allegations of a leak
regarding Huawei’s 5G
UK network deal
17GOLDEN LEAVES FUNERAL PLANS |
CIVIL SOCIETY
use of Chinese company Huawei in
Britain’s 5G network.
Mrs May said she had “compelling
evidence” that MrWilliamson was the
source for a national news story about
her stepping in to overrule colleagues
and allow the company to do some of
the infrastructure work.
Later that month the Metropolitan Police
confirmed they would not be taking
the matter forward as a breach of the
Official Secrets Act and MrWilliamson
denied that he was the source of the
story in
The Daily Telegraph.
He was replaced by Penny Mordaunt
MP, who became the first female
defence secretary.
The row centred on security concerns
over the potential use of the 5G system
for espionage, something some security
experts say the company has been
complicit in before.
Mrs May’s decision after a National
Security Council meeting in April was
that it was safe to use Huawei for
“non-core” parts of the network.
In May, in the foreword to a report by
the Henry Jackson Society, former MI6
Head Sir Richard Dearlove said: “No
part of the Communist Chinese state
is ultimately able to operate free of
the control exercised by its Communist
party leadership. Therefore, we must
conclude the engagement of Huawei
presents a potential security risk to
theUK.”
The news came amid a flurry of conflict
between governments and thecompany.
In December Canada arrested a senior
executive of China on a US warrant, in
connection with the possible breach of
US sanctions in Iran.
Meng Wanzhou is one of the vice
chairs of the technology firm and the
daughter of the company’s founder.
Chinese authorities arrested two
Canadians accused of links to espionage
shortly afterwards and tensions
between the two countriescontinued.
In July Sky News
reported the findings
of a committee of MPs on the
company, which said while “There are
no technological grounds to completely
ban Huawei equipment from the UK’s
5G infrastructure… there could be
legitimate geopolitical and ethical
reasons to do so.”
A spokesman for the company said in
over 30 years no one had ever produced
evidence of a link toespionage.
In July, MrWilliamson returned to
the cabinet as Boris Johnson’s new
education secretary.
As
The Parliamentary Review
goes to print, the company has
not been banned from Britain’s
telecommunications networks. The
importance of such networks – and
the security thereof – is just one of the
many points that has been raised by
representatives past and present alike.
Gavin Williamson was
sacked as defence
secretary over
allegations of a leak
regarding Huawei’s 5G
UK network deal
Managing Director BarryFloyd
Golden Leaves awarded BSI
ISO 9001
According to the latest industry reports, the funeral sector
generates £2 billion in revenue per annum, with a
growth forecast of 4.3 per cent for the next 12 months
alone. Golden Leaves are one of the UK’s leading funeral
planning providers and are the first independent business in
their industry to achieve ISO 9001 for business excellence. With
the recent confirmation of direct regulation by the Financial
Conduct Authority, Managing Director Barry Floyd discusses
how they have responded effectively to industry change.
We are an independent funeral planning company which provides and sells funeral
plans to consumers either directly or through third-party funeral companies and our
nationwide network of affiliate partners. Having operated for over 35 years, we have
been instrumental in the growth and development of the funeral planning sector and
were at the forefront of the implementation of industry self-regulation through the
Funeral Planning Authority. We also participated in the HM Treasury sector review
ahead of proposed direct regulation by the Financial Conduct Authority.
The key to our success lies in effective innovation and the development of industry-
leading solutions, especially taking into account the change we have witnessed
over the last decade in how consumers engage with the funeral planning product.
A consumer divide
The funeral planning model was introduced to the UK market in the 1980s, and,
since this time, the product has developed significantly. In the initial years, consumers
purchased funeral plans directly from the funeral home, but, as the industry grew,
FACTS ABOUT
GOLDEN LEAVES
FUNERAL PLANS
»Managing Director: BarryFloyd
»Established in 1980
»Based in Croydon, South
London
»Services: Funeral planning
provider
»No. of employees: 4 2
Golden Leaves Funeral Plans
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
18 | GOLDEN LEAVES FUNERAL PLANS
more channels to market opened.
Industry regulation was introduced,
and now an increasing number of
consumers are choosing to purchase
a funeral plan directly from a funeral
planning provider.
Our recent research has highlighted an
increasing disparity in how consumers
perceive the funeral planning product.
Where consumers aged 67 plus are not
unnerved by the concept of purchasing
a funeral plan directly from a funeral
parlour, consumers between the ages
of 50 and 66 are made anxious by this
concept, feeling it to be a morbid and
finite experience, and would rather
associate the purchase of a funeral plan
with other later-life planning products,
such as will writing and lifeinsurance.
This research, coupled with continued
inflation in the price of funerals,
where the average cost of a funeral
is now £4,271, means that the
funeral planning sector needs to
respond effectively to this change.
This will involve incorporating age
demographics into product positioning
and associated marketing activity
while increasing education around the
benefits of funeral plans in controlling
and stabilising the cost of funerals.
As a business that has always been at
the forefront of the funeral planning
sector, with our founder Tony Rowland
recently being awarded an MBE in
the Queen’s Honours for “Services to
Undertaking and the Community”,
we have worked hard to respond
effectively to industry changes while
protecting consumers.
In January 2019, we became the first
independent funeral planning provider
to introduce a guaranteed funeral plan,
which protects the consumer against
industry inflation by freezing the cost
of a cremation funeral, no matter how
far into the future it takes place.
Never before has an independent
planning company launched a product
with such guarantees.
This is groundbreaking for the industry,
not only in freezing the cost of the
entire cremation funeral fee, funeral
directors’ professional fees and
disbursements but also in offering a
clear and simple solution for managing
and stabilising the cost of funerals
for the consumer. This, of course, is a
timely development, as recent inflation
levels have been deemed “unjustified”
by the ongoing CMA investigation.
We have recently celebrated our
achievement in becoming the first
independent funeral planning firm
to have been awarded BSI ISO 9001
for business excellence, recognising
our high standards of quality and
professionalism in all business
operational matters while reinforcing
our elevated position as a superior
funeral planning brand.
This accreditation not only prepared us
for the switch to direct FCA regulation
but also showcases the standards of
excellence at which we operate for
consumers looking to purchase a
funeral plan directly.
Our consumer protection credentials
are underpinned by the Golden
Leaves Trust and our prestigious board
Founder Tony Rowland
receives his MBE
We have been
instrumental in
the growth of
the funeral
planning sector
and were at the
forefront of the
implementation
of industry self-
regulation
through the
Funeral
Planning
Authority
19GOLDEN LEAVES FUNERAL PLANS |
CIVIL SOCIETY
of trustees, including President of
the ANEC, known as the European
consumer voice in standardization,
Arnold Pindar, Vice President of the
Trading Standards Institute James K.
Humble OBE and recently appointed
competition policy and regulation
expert Tom Kiedrowski.
As a result, consumers can feel safe
in the knowledge that all funds
received for our funeral plans are paid
directly into the Golden Leaves Trust,
which not only protects consumers
against rising funeral costs but is also
invested by two of the world’s leading
investment banks. Additionally, as an
independently managed fund that is
separate from the company, it would
still exist if we ceased trading.
The Golden Leaves Trust is audited
independently and annually, with our
latest actuarial reports confirming
that our trust is fully funded with
an extremely healthy surplus over
itsliabilities.
Preparing for direct regulation
Last year was both an interesting and
telling time for the funeral sector,
and we are now looking forward to
seeing what the next 12 months will
bring. With direct FCA regulation now
confirmed, it is imperative to maintain
the highest level of standards and
governance, ensuring that consumer
protection remains at the core of
ouroperations.
The next year will also see the finale of
the CMA investigation, which is likely
to result in funeral companies having to
publish funeral costs online, which, for
the first time, will introduce complete
clarity over funeral costs, benefitting
consumers for the longterm.
We will continue to uphold the highest
standards of business excellence while
striving to maintain our position as
one of the UK’s leading independent
funeral planning providers: committed
to delivering innovative and superior-
quality funeral planning products that
protect consumers and help to keep
the cost of funerals affordable.
With an established pedigree dating
back to the 1980s, we are determined
to continuously respond effectively
to industry change and associated
consumer demand, ensuring that we
deliver sustained annual growth with
industry-leading solutions while never
losing sight of our core ethical and
consumer-centric values.
We are
determined to
continuously
respond
effectively to
industry change
and associated
consumer
demand
Golden Leaves Funeral
Plans
BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Highlighting best practice
18 | GOLDEN LEAVES FUNERAL PLANS
more channels to market opened.
Industry regulation was introduced,
and now an increasing number of
consumers are choosing to purchase
a funeral plan directly from a funeral
planning provider.
Our recent research has highlighted an
increasing disparity in how consumers
perceive the funeral planning product.
Where consumers aged 67 plus are not
unnerved by the concept of purchasing
a funeral plan directly from a funeral
parlour, consumers between the ages
of 50 and 66 are made anxious by this
concept, feeling it to be a morbid and
finite experience, and would rather
associate the purchase of a funeral plan
with other later-life planning products,
such as will writing and lifeinsurance.
This research, coupled with continued
inflation in the price of funerals,
where the average cost of a funeral
is now £4,271, means that the
funeral planning sector needs to
respond effectively to this change.
This will involve incorporating age
demographics into product positioning
and associated marketing activity
while increasing education around the
benefits of funeral plans in controlling
and stabilising the cost of funerals.
As a business that has always been at
the forefront of the funeral planning
sector, with our founder Tony Rowland
recently being awarded an MBE in
the Queen’s Honours for “Services to
Undertaking and the Community”,
we have worked hard to respond
effectively to industry changes while
protecting consumers.
In January 2019, we became the first
independent funeral planning provider
to introduce a guaranteed funeral plan,
which protects the consumer against
industry inflation by freezing the cost
of a cremation funeral, no matter how
far into the future it takes place.
Never before has an independent
planning company launched a product
with such guarantees.
This is groundbreaking for the industry,
not only in freezing the cost of the
entire cremation funeral fee, funeral
directors’ professional fees and
disbursements but also in offering a
clear and simple solution for managing
and stabilising the cost of funerals
for the consumer. This, of course, is a
timely development, as recent inflation
levels have been deemed “unjustified”
by the ongoing CMA investigation.
We have recently celebrated our
achievement in becoming the first
independent funeral planning firm
to have been awarded BSI ISO 9001
for business excellence, recognising
our high standards of quality and
professionalism in all business
operational matters while reinforcing
our elevated position as a superior
funeral planning brand.
This accreditation not only prepared us
for the switch to direct FCA regulation
but also showcases the standards of
excellence at which we operate for
consumers looking to purchase a
funeral plan directly.
Our consumer protection credentials
are underpinned by the Golden
Leaves Trust and our prestigious board
Founder Tony Rowland
receives his MBE
We have been
instrumental in
the growth of
the funeral
planning sector
and were at the
forefront of the
implementation
of industry self-
regulation
through the
Funeral
Planning
Authority
19GOLDEN LEAVES FUNERAL PLANS |
CIVIL SOCIETY
of trustees, including President of
the ANEC, known as the European
consumer voice in standardization,
Arnold Pindar, Vice President of the
Trading Standards Institute James K.
Humble OBE and recently appointed
competition policy and regulation
expert Tom Kiedrowski.
As a result, consumers can feel safe
in the knowledge that all funds
received for our funeral plans are paid
directly into the Golden Leaves Trust,
which not only protects consumers
against rising funeral costs but is also
invested by two of the world’s leading
investment banks. Additionally, as an
independently managed fund that is
separate from the company, it would
still exist if we ceased trading.
The Golden Leaves Trust is audited
independently and annually, with our
latest actuarial reports confirming
that our trust is fully funded with
an extremely healthy surplus over
itsliabilities.
Preparing for direct regulation
Last year was both an interesting and
telling time for the funeral sector,
and we are now looking forward to
seeing what the next 12 months will
bring. With direct FCA regulation now
confirmed, it is imperative to maintain
the highest level of standards and
governance, ensuring that consumer
protection remains at the core of
ouroperations.
The next year will also see the finale of
the CMA investigation, which is likely
to result in funeral companies having to
publish funeral costs online, which, for
the first time, will introduce complete
clarity over funeral costs, benefitting
consumers for the longterm.
We will continue to uphold the highest
standards of business excellence while
striving to maintain our position as
one of the UK’s leading independent
funeral planning providers: committed
to delivering innovative and superior-
quality funeral planning products that
protect consumers and help to keep
the cost of funerals affordable.
With an established pedigree dating
back to the 1980s, we are determined
to continuously respond effectively
to industry change and associated
consumer demand, ensuring that we
deliver sustained annual growth with
industry-leading solutions while never
losing sight of our core ethical and
consumer-centric values.
We are
determined to
continuously
respond
effectively to
industry change
and associated
consumer
demand
Golden Leaves Funeral
Plans

www.goldenleaves.com

This article was sponsored by Golden Leaves Funeral Plans. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster