H S F

A Message from Lord Pickles and Lord Blunkett, followed by H S F's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from H S F is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

hospitalsaturdayfund.org

BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
40 | COSMETECH MAYPOLE CLINIC
highest possible standards. We have
always been vigilant in selecting the
best quality of injectable products,
which have the highest safety profile,
and these treatments are only
administered by trained doctors in a
clinical environment.
At present, any unqualified person can
obtain potentially dangerous dermal
fillers and inject them in a non-clinical
environment which will obviously
increase the associated treatment risks.
The general public are not aware that
some of the risks from dermal fillers
can include instant death, strokes
and blindness. There is not a day that
goes by without a story in the media
concerning botched botox or dermal
filler treatments.
We would welcome the introduction
of regulation to protect both the
public and the industry. Competition
is healthy in any business environment
,but because there is a lack of any
significant regulation, competitors can
choose to buy low-cost and dangerous
products which can be administered by
someone with no medical knowledge.
The UK is one the least regulated
countries in Europe in our field, so
far so that it is often nicknamed the
“wild wild West” at international
industry conventions. This year, new
CQC regulation has been implemented
for threadlifts to the UK mainland,
although it remains an unregulated
activity in Northern Ireland.
In spite of success with this one
example of an injectable treatment,
there are still many other treatments
that remain unregulated. This positive
progress leaves us confident about the
future of regulation, but there is still
much to be done if we are to ensure
professional standards are maintained
and the public are protected from
unscrupulous operators.
The general
public are not
aware that
some of the
risks from
dermal fillers
can include
instant death,
strokes and
blindness
An environment that
promotes clinical
excellence
41HSF |
HEALTH & SOCIAL WORK
HSF Group Chief Executive,
PaulJackson
Adrian Button, Head of Sales and Marketing
UK, presenting a cheque to Treloar Trust
In 1873, the Lord Meath and Hoare family made an appeal for
a fund that offered the poor of London access to hospitals.
As workers were paid on Saturdays during this time, and
contributions to the fund were made by those in employment,
it was named The Hospital Saturday Fund. A century and
a half later, HSF is now a registered charity, providing
assistance through donated grants to various charities,
from those offering palliative care, to ones that undertake
medical research, as well as to individuals with welfare needs
caused by medical conditions throughout the UK and Ireland.
Paul Jackson, Group Chief Executive, says more about the
organisation’s development and the conditions under which
itoperates.
After restructuring in 2008, HSF created a trading arm, HSF health plan, which
delivers medical cover and additional wellbeing benefits to companies and
individuals. It is the only one of its kind that covers both the UK and Ireland.
One body of people, one collective purpose
The day-to-day operations of the company are orientated around two fundamental
goals: providing a number of generous health benefits to families via affordable
health cash plan schemes, and upholding the visions of our founders through
donating funds to worthy causes.
FACTS ABOUT
HSF
»Group Chief Executive:
PaulJackson
»Founded in 1873
»Located in London, United
Kingdom and The Republic
ofIreland
»Services: Charity, health plan
provider, employee benefits
provider
»No. of employees: 68
»Their current patron is the
internationally acclaimed opera
singer, Lesley Garrett CBE
»There are currently around
300,000 HSF health plan
policyholders from around the
UK and Ireland
»In 2018, the most common
cause that was donated to was
hospice charities at 11 percent
»hospitalsaturdayfund.org
(charity), hsf.eu.com (health plan)
HSF
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
42 | HSF
Through the constant effort to
meet these goals, both parts of the
business are united by the collective
purpose of being as generous to the
community aspossible. All those
who join HSF health plan, just by
being a policyholder, are making a
contribution to the important work of
the charity, which isn’t something that
usually happens when an insurance
policy is taken out. With all profits
generated from the health plan being
donated to the fund, it is also natural
that charities and socially orientated
companies offer HSF to their
employees, too.
Here at HSF, we pride ourselves
on having a culture built upon
collectivism and inclusivity. In terms
of the charity, staff are encouraged
to participate in determining grant
recipients, and are invited to sit in on
Grant Making Committee meetings
and charity presentations. It’s for
these kind of reasons that we have
managed to obtain gold Investors in
People status.
This commitment to our staff has had
a positive ripple effect on our customer
service, earning us our Customer
Service Excellenceaccreditation.
Efforts towards securing our
ongoing commitment to the
community
HSF health plan’s total profit of
£1,637,873 in 2018 allowed for
£1.3 million to be donated to 393
charities. In 2019, a further £1.5
million was given away – a staggering
development from a decade ago,
when the grant figure was £50,000.
This progress has enabled The Hospital
Saturday Fund to reach the Charity
Commission’s top 300 charities list
and make an even more profound
contribution to the community than
ever before.
In order to support the continuous
growth of the trading company,
various tools have been implemented
to enhance our product offering and
daily operations. Recently introducing
Salesforce has provided us with
a solution for increased customer
engagement and management, as well
as supporting our teams in managing
their business development alongside
other day-to-day tasks. Secondly,
an online joining function has been
added to the new health plan website,
providing prospective customers
with another direct way to join.
HSF trustees, staff and
charity grant recipients
at the Cork Charity
Reception in 2017
In 2019, a
further
£1.5million
was given
away
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
42 | HSF
Through the constant effort to
meet these goals, both parts of the
business are united by the collective
purpose of being as generous to the
community aspossible. All those
who join HSF health plan, just by
being a policyholder, are making a
contribution to the important work of
the charity, which isn’t something that
usually happens when an insurance
policy is taken out. With all profits
generated from the health plan being
donated to the fund, it is also natural
that charities and socially orientated
companies offer HSF to their
employees, too.
Here at HSF, we pride ourselves
on having a culture built upon
collectivism and inclusivity. In terms
of the charity, staff are encouraged
to participate in determining grant
recipients, and are invited to sit in on
Grant Making Committee meetings
and charity presentations. It’s for
these kind of reasons that we have
managed to obtain gold Investors in
People status.
This commitment to our staff has had
a positive ripple effect on our customer
service, earning us our Customer
Service Excellenceaccreditation.
Efforts towards securing our
ongoing commitment to the
community
HSF health plan’s total profit of
£1,637,873 in 2018 allowed for
£1.3 million to be donated to 393
charities. In 2019, a further £1.5
million was given away – a staggering
development from a decade ago,
when the grant figure was £50,000.
This progress has enabled The Hospital
Saturday Fund to reach the Charity
Commission’s top 300 charities list
and make an even more profound
contribution to the community than
ever before.
In order to support the continuous
growth of the trading company,
various tools have been implemented
to enhance our product offering and
daily operations. Recently introducing
Salesforce has provided us with
a solution for increased customer
engagement and management, as well
as supporting our teams in managing
their business development alongside
other day-to-day tasks. Secondly,
an online joining function has been
added to the new health plan website,
providing prospective customers
with another direct way to join.
HSF trustees, staff and
charity grant recipients
at the Cork Charity
Reception in 2017
In 2019, a
further
£1.5million
was given
away
43HSF |
HEALTH & SOCIAL WORK
Thenextprogressive step from this will
be allowing policyholders to process
claims online.
In 2019, HSF celebrated 70 years of
business in Ireland. During this period,
we launched a campaign focused
on sharing customer stories and
developed unique branding for the
occasion. After all, 55.5 per cent of the
trading company’s total income comes
from Ireland, which can be attributed
largely to the fact that there is no
similar NHS service.
Bumps along the road
Of all the recent challenges that
the company has faced, the most
noteworthy is Brexit. This has posed
the largest threat to the organisation
in its history, and has resulted in
over £200,000 being spent on legal
bills, accountants and travel. In
order to reach beneficially compliant
arrangements for the trading company,
extensive research and contingency
planning also needed to be done in
anticipation of the UK’s departure
from the EU.
Despite extensive planning, both
trustees and directors feel that the
current organisational structure is more
efficient than the post-Brexit proposed
structure, from both a financial services
and a charity regulatory perspective. As
a result of these forthcoming changes,
the charitable group will require an
extra 350,000 per annum to run,
and a reduction in grant-making will
alsooccur.
In 2008, due to the rigid laws enforced
by the government, HSF made the
decision to part ways with its mutual
status and become a registered charity,
making the health plan its trading
subsidiary. Through the directors
finding this effective solution, we have
been able to grow in terms of both
turnover and charity donations.
Further to these challenges, other
overcome obstacles have included the
likes of GDPR, the rise of insurance
premium tax from 2 to 12 per cent,
and austerity cutbacks for social
welfare within the UK. Internally, our
most significant challenge is being
unable to provide support to all grant
applicants, where, due to volume, 60
per cent are turned down.
With the path paved by our founders
directing us, we look forward to
maintaining and extending our grant-
making efforts and providing greater
contributions to the work of the
charity sector.
Fifty-five and a
half per cent
of the trading
company’s
total income
comes from
Ireland, which
can be
attributed
largely to the
fact that there
is no similar
NHS service
The Lord Mayor of Dublin,
Mícheál Mac Donncha,
presents a cheque to
Anna McCarthy of Helium
Arts with Paul Jackson
and HSF patron, Lesley
Garrett CBE, at the 2018
Dublin Reception
Paul Jackson presents HSF’s first underwater cheque
to Eric Bellworthy, Chairman of The Scuba Trust

hospitalsaturdayfund.org

This article was sponsored by H S F. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development