Indeed Ireland Operations

Highlighting best practice as a representative in The Parliamentary Review

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Indeed Ireland Operations is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Bill Richards, Managing Director
at Indeed
Indeed’s mission is to help
people get jobs
Indeed are a global HR and technology company with a simple
but powerful mission: “we help people get jobs”. Their
6,700 global employees are dedicated to this vision, and it
drives every decision that they make as a company. They are
the world’s number-one job site and have 200 million unique
visitors. UK Managing Director Bill Richards explains how their
model of “one search for all jobs” has democratised access to
opportunities, and how they continue to streamline the process
for both jobseekers and employers.
There is a significant advantage when you focus on doing one thing well – and
for us, it’s getting people hired. That’s how we measure success. Every market is
distinct in the way they hire or look for jobs, which is why we have teams in place
in 27 offices across 14 countries. The features we offer, such as tailored searches
and alerts, company reviews and salary data, are all designed to help jobseekers at
each stage of the journey.
Every day, we connect millions of people to new opportunities
We have millions of jobs on Indeed that can’t be found anywhere else. In 2017, we
set out to bring offline jobs online with our “Job Spotter” app in the UK, the USA,
Canada and Australia. This put the power in the hands of consumers, allowing
them to upload pictures of “help wanted” signs they saw in shop windows.
We proudly offer the most comprehensive selection of jobs available and support
small businesses that would otherwise struggle to advertiseonline.
»UK Managing Director:
»Established in the UK in 2007
»Headquarters in Austin, Texas,
and Dublin, Ireland with UK
operations based in London
»Services: Worldwide job search
»No. of employees: 6,700 in 27
offices across the world
»500,000 jobs are added to each month
»Over 10 million UK CVs
»Over 100 million global
company ratings and reviews
Highlighting best practice
Continually improving the
experience for jobseekers and
Ultimately, we want to make it easier
to both find the right job and hire
great talent. Applying and hiring
shouldn’t be cumbersome.
Our algorithms use 14 years of
behavioural data about jobseekers to
learn and continuously improve the
relevance of opportunities available.
The technology we use is constantly
evolving to find matching jobs that
are the best fit – including those
you would have never otherwise
considered or searched for.
Indeed’s Hiring Lab, our international
team of economists, provide insights
that help drive the global labour
market conversation. They hold a
mirror up to job trends and can
identify emerging patterns in areas
such as labour migration, skills gaps
and salaries.
The odds remain stacked
against those searching for
At Indeed, we believe that the best
person for any given role should
get the job based first and foremost
on their skills and experiences.
Unfortunately, the typical hiring
process remains flawed. As a result, we
believe there’s a fair chance that most
people are in the wrong job:
»Most people are selected for
interviews without any real insight
into the skills and qualifications they
possess for the position in question.
This causes severe work–skill
mismatches and is undoubtedly a
human problem.
»As humans, we innately prefer
individuals who can relate to us,
leading to hiring processes that include
people with similar backgrounds and
the rejection of those who differ –
be that by race, gender, religion,
sexuality, accent or address.
»Without an objective measure,
employers rely on a “best guess”
of what we think a great candidate
should be like.
»CVs can be a poor vehicle to represent
a candidate. Employers spend little
time reviewing them and this process is
filled with unconscious bias – they tend
to opt for well-known brand names,
or the prestige of a top university.
Technology can rid hiring of
some of these biases
Our research shows that almost
of jobseekers – 46 per cent – in
the UK say they or someone they
know has experienced human bias
or discrimination in the recruitment
process. We have set out to combat
systemic issues such as unconscious
bias by encouraging employers to
adopt a data-driven hiring approach
and focus on jobseekers’ real skills,
instead of subjective factors.
The global job site hosts
thought leadership events
We have
millions of
jobs on Indeed
that can’t be
anywhere else
Being objective, scientific and data-
driven in hiring is crucial in the modern
world. It benefits jobseekers by
providing more opportunities for each
person and also helps employers widen
their talent pool to find the best fit for
each role.
Employers are increasingly using data
to understand if candidates match a
role. A focus on ability, rather than
other often subjective factors, allows
us to open up to previously untapped
pools of talent – for instance, those
who have developed skills in non-
traditional ways or were self-taught.
Alongside a renewed focus on data,
we are also seeing the use of AI
become more and more prevalent
throughout the hiring process. There
is demonstrable evidence that this is
rebuilding candidates’ confidence in
recruitment – one third of UK workers
think that AI will help remove bias
from the process altogether.
Changing the way the UK
We have made large investments in
a new product that will hopefully
democratise opportunity. After a
successful launch in the USA, we
expect to roll out Indeed Assessments
in the UK this year.
Indeed Assessments is a new free
screening tool that helps employers
to identify the best-fit candidates
for roles. Developed by expert
psychologists, the tool uses real-life
simulations, skills tests, work samples,
one-way video, audio interviews and
more to effectively and accurately
narrow down choices to high-quality
applicants with greater accuracy in
When they’re able to score someone
on their ability to do the job, employers
will make better decisions about hiring,
thus replacing flawed human biases
with objective measures. Assessments
will help to democratise hiring by
giving people an equal chance to
showcase their qualifications when
applying for jobs, allowing them to
more easily find the opportunities that
are right for them.
A kaleidoscope of trends
We’re seeing a vast range of
both positive and negative trends
emerging in today’s labour market.
The UK is experiencing record levels
of employment, the rise of the gig
economy and flexible working,
a growing skills shortage, the
introduction of AI and automation in
work and, of course, job roles that
have never previously existed.
The world of work remains filled to
the brim with exciting prospects. We
are committed to following our vision
and keeping up the work that we’re
passionate about: helping people all
over the world to find the right jobs.
A focus on
ability, rather
than other often
factors, allows
us to open up to
untapped pools
of talent
Indeed has offices in 14
countries, with one in
the UK (above)

This article was sponsored by Indeed Ireland Operations. The Parliamentary Review is wholly funded by the representatives who write for it.