Indental Practice

A Message from Lord Pickles and Lord Blunkett, followed by Indental Practice's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Indental Practice is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Highlighting best practice
Owner Dr Shiv Pabary
A key strength: a happy team,
working together for patients
In 2009, Dr Shiv Pabary was awarded an MBE for his services to
the dentistry sector in Gateshead and Newcastle. In 1988, Shiv
purchased InDental Practice and has provided dental care on
the NHS to the people of northeast England ever since. In this
time, they have moved to large new premises, helped develop
and train numerous young dentists and hand-picked a specialist
team to provide a range of technical services. Shivdiscusses
their journey, 30 years on.
InDental Practice has been delivering quality NHS dental care to the people of
Gateshead for over 30 years. We were established as a dental practice in 1976
and relocated from its original site as a three-surgery practice within a busy local
shopping precinct, to a ten-surgery purpose-built dental facility on Fewster Square.
It was officially opened by Dr Barry Cockroft CBE in 2010, then-Chief Dental Officer
of England.
The practice is a modern, award-winning two-storey facility with state-of-the-art
surgeries and the latest technology. It has digital x-rays, a CT cone beam scanner
and disabled access to both floors. There are also central sterilisation facilities
with dedicated decontamination nurses. The practice has been designed to be
environmentally friendly with cycle racks externally for patients and staff, and
appropriate facilities for staff involved in the cycle-to-work scheme.
Range of specialist offerings
We were among the original cohort of NHS practices who opted to pilot the
Department of Health Options for Change Personal Dental Services scheme
that was aimed at reformed NHS dentistry. We played an important role in the
»Owner: Dr Shiv Pabary
»Founded in 1988
»Based in Gateshead
»Services: Full range of NHS
and private dental services
»No. of employees: 30
InDental Practice
evaluation of the current UDA system
that was introduced in April 2006. This
was instrumental in providing a local
perspective from a busy NHS practice
prior to the introduction of the new
NHS Dental Contract.
We provide an excellent range of
mainly NHS care in a relaxed, caring
and professional environment. We are
a multispeciality practice featuring one-
stop access to all oral health needs.
By taking a multidisciplinary approach
to dental care, we have become a
convenient all-in-one destination for
local patients in search of general
dentists, cosmetic dentists, specialist
orthodontists, endodontists and oral
surgeons. We use a range of skill-mix
in terms of professionals to deliver
quality care including dental hygienists,
therapists, orthodontic dental nurses
and therapists and qualified nurses
with additional skills. We use the
latest cone beam scanner technology
and a Panoral x-ray machine with
digital imaging to assist with diagnosis
and treatment planning for complex
patients. This provides patients with
the opportunity to receive NHS
specialist care locally rather than
The practice has a contract to provide
sedation services for anxious patients
with the local NHS commissioners.
We have a particular interest, and the
relevant experience and qualifications,
to treat NHS patients on a referral
basis. We offer daily urgent care slots
throughout the day, allowing patients
a choice of access to emergency
care. Late evening and Saturday
opening hours offer patients the
choice to attend at times that may be
Our multiskilled nursing team specialise
in sedation, implants, radiology,
fluoride varnish and smoking cessation.
They annually visit local primary
schools, providing oral hygiene tuition
and products for the children. Our staff
have set up a local scheme whereby
children are invited to visit the practice,
familiarise themselves with the surgery
environment and sit in the dental chair,
with the aim of reducing dental phobia
and improving compliance.
We value patient feedback as this helps
us to continually monitor and improve
our service. We have facilitated patient
forums for many years to help shape
and develop the service we provide
and to deliver care that is always in
patients’ interests. We were invited to
present our model by the DoH as an
example for patient forums at national
conferences on patient engagement.
Our education room
Large new offices
Patients at the
heart of
everything we
Highlighting best practice
Handing down our specialist
I am an active member within the
dental community, having represented
local dentists at a national level on
the BDA General Dental Practice
Committee. Currently, I am a member
of the GDPC Executive with various
portfolios including education and
training. I am also a quality inspector
for the General Dental Council and
am involved in the quality assurance
of dental education providers in
the UK. In 2009, I was awarded an
MBE in the Queen’s Honours List for
services to dentistry in Gateshead
We have been a training facility
for new graduates since 1989 and
participate in Health Education
North East’s Foundation Training
Programmes. We currently have two
educational supervisors providing
training and mentorship to recent
graduates and have recently been
successfully appointed to provide
training for the Therapist Training
Pilot Programme in the northeast. We
continue to offer high-quality, targeted
training for our trainee dental nurses
alongside our partners at North East
Chamber of Commerce and New
College Durham.
We have a clinician who is the
training lead within the practice.
Nick Marshall delivers tailored
training through presentations and
audit analysis on a range of clinical
topics. Recent examples include:
appropriate antibiotic prescribing,
management of periodontal disease
and implementation of preventive
strategies as recommended by
the Delivering Better Oral Health
guidelines. I also deliver training in
good record-keeping and Dental
Assurance Framework, which monitors
the quality of clinical care through key
performance indicators.
Our team of specialists, dentists,
nurses, receptionists, and
management are committed to
postgraduate training and are up
to date with the latest materials,
equipment and techniques in dentistry.
We have been accredited members of
the BDA Good Practice Scheme since
2011 and this is regularly renewed
following a structured inspection of
our practice by BDA assessors. We
are CQC registered with successful
inspection reports meeting the key
lines of enquiry standards for our
regulated activities.
Proud of our
team and
to quality care
Ensuring we have the
best facilities for a
quality service

This article was sponsored by Indental Practice. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy