Indental Practice

A Message from Lord Pickles and Lord Blunkett, followed by Indental Practice's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Indental Practice is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Rt Hon The Lord David Blunkett, MP

Rt Hon The Lord Eric Pickles, MP

www.indentalpractice.co.uk

THE PARLIAMENTARY REVIEW

Highlighting best practice

30 | INDENTAL PRACTICE

Owner Dr Shiv Pabary

A key strength: a happy team,

working together for patients

In 2009, Dr Shiv Pabary was awarded an MBE for his services to

the dentistry sector in Gateshead and Newcastle. In 1988, Shiv

purchased InDental Practice and has provided dental care on

the NHS to the people of northeast England ever since. In this

time, they have moved to large new premises, helped develop

and train numerous young dentists and hand-picked a specialist

team to provide a range of technical services. Shivdiscusses

their journey, 30 years on.

InDental Practice has been delivering quality NHS dental care to the people of

Gateshead for over 30 years. We were established as a dental practice in 1976

and relocated from its original site as a three-surgery practice within a busy local

shopping precinct, to a ten-surgery purpose-built dental facility on Fewster Square.

It was officially opened by Dr Barry Cockroft CBE in 2010, then-Chief Dental Officer

of England.

The practice is a modern, award-winning two-storey facility with state-of-the-art

surgeries and the latest technology. It has digital x-rays, a CT cone beam scanner

and disabled access to both floors. There are also central sterilisation facilities

with dedicated decontamination nurses. The practice has been designed to be

environmentally friendly with cycle racks externally for patients and staff, and

appropriate facilities for staff involved in the cycle-to-work scheme.

Range of specialist offerings

We were among the original cohort of NHS practices who opted to pilot the

Department of Health Options for Change Personal Dental Services scheme

that was aimed at reformed NHS dentistry. We played an important role in the

FACTS ABOUT

INDENTAL PRACTICE

»Owner: Dr Shiv Pabary

»Founded in 1988

»Based in Gateshead

»Services: Full range of NHS

and private dental services

»No. of employees: 30

»www.indentalpractice.co.uk

InDental Practice

31INDENTAL PRACTICE |

BEST PRACTICE REPRESENTATIVE 2019

evaluation of the current UDA system

that was introduced in April 2006. This

was instrumental in providing a local

perspective from a busy NHS practice

prior to the introduction of the new

NHS Dental Contract.

We provide an excellent range of

mainly NHS care in a relaxed, caring

and professional environment. We are

a multispeciality practice featuring one-

stop access to all oral health needs.

By taking a multidisciplinary approach

to dental care, we have become a

convenient all-in-one destination for

local patients in search of general

dentists, cosmetic dentists, specialist

orthodontists, endodontists and oral

surgeons. We use a range of skill-mix

in terms of professionals to deliver

quality care including dental hygienists,

therapists, orthodontic dental nurses

and therapists and qualified nurses

with additional skills. We use the

latest cone beam scanner technology

and a Panoral x-ray machine with

digital imaging to assist with diagnosis

and treatment planning for complex

patients. This provides patients with

the opportunity to receive NHS

specialist care locally rather than

attendinghospital.

The practice has a contract to provide

sedation services for anxious patients

with the local NHS commissioners.

We have a particular interest, and the

relevant experience and qualifications,

to treat NHS patients on a referral

basis. We offer daily urgent care slots

throughout the day, allowing patients

a choice of access to emergency

care. Late evening and Saturday

opening hours offer patients the

choice to attend at times that may be

moreconvenient.

Our multiskilled nursing team specialise

in sedation, implants, radiology,

fluoride varnish and smoking cessation.

They annually visit local primary

schools, providing oral hygiene tuition

and products for the children. Our staff

have set up a local scheme whereby

children are invited to visit the practice,

familiarise themselves with the surgery

environment and sit in the dental chair,

with the aim of reducing dental phobia

and improving compliance.

We value patient feedback as this helps

us to continually monitor and improve

our service. We have facilitated patient

forums for many years to help shape

and develop the service we provide

and to deliver care that is always in

patients’ interests. We were invited to

present our model by the DoH as an

example for patient forums at national

conferences on patient engagement.

Our education room

Large new offices

Patients at the

heart of

everything we

“

THE PARLIAMENTARY REVIEW

Highlighting best practice

32 | INDENTAL PRACTICE

Handing down our specialist

knowledge

I am an active member within the

dental community, having represented

local dentists at a national level on

the BDA General Dental Practice

Committee. Currently, I am a member

of the GDPC Executive with various

portfolios including education and

training. I am also a quality inspector

for the General Dental Council and

am involved in the quality assurance

of dental education providers in

the UK. In 2009, I was awarded an

MBE in the Queen’s Honours List for

services to dentistry in Gateshead

andNewcastle.

We have been a training facility

for new graduates since 1989 and

participate in Health Education

North East’s Foundation Training

Programmes. We currently have two

educational supervisors providing

training and mentorship to recent

graduates and have recently been

successfully appointed to provide

training for the Therapist Training

Pilot Programme in the northeast. We

continue to offer high-quality, targeted

training for our trainee dental nurses

alongside our partners at North East

Chamber of Commerce and New

College Durham.

We have a clinician who is the

training lead within the practice.

Nick Marshall delivers tailored

training through presentations and

audit analysis on a range of clinical

topics. Recent examples include:

appropriate antibiotic prescribing,

management of periodontal disease

and implementation of preventive

strategies as recommended by

the Delivering Better Oral Health

guidelines. I also deliver training in

good record-keeping and Dental

Assurance Framework, which monitors

the quality of clinical care through key

performance indicators.

Our team of specialists, dentists,

nurses, receptionists, and

management are committed to

postgraduate training and are up

to date with the latest materials,

equipment and techniques in dentistry.

We have been accredited members of

the BDA Good Practice Scheme since

2011 and this is regularly renewed

following a structured inspection of

our practice by BDA assessors. We

are CQC registered with successful

inspection reports meeting the key

lines of enquiry standards for our

regulated activities.

Proud of our

team and

commitment

to quality care

“

Ensuring we have the

best facilities for a

quality service

The Parliamentary Review Publication, in which this article originally appeared, contained the following foreword from the prime minister.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone.

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country.

British politics provides ample material for analysis in the pages of The Parliamentary Review

The Rt Hon Theresa May MP
Prime Minister