Indental Practice

A Message from Lord Pickles and Lord Blunkett, followed by Indental Practice's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Indental Practice is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Highlighting best practice
Owner Dr Shiv Pabary
A key strength: a happy team,
working together for patients
In 2009, Dr Shiv Pabary was awarded an MBE for his services to
the dentistry sector in Gateshead and Newcastle. In 1988, Shiv
purchased InDental Practice and has provided dental care on
the NHS to the people of northeast England ever since. In this
time, they have moved to large new premises, helped develop
and train numerous young dentists and hand-picked a specialist
team to provide a range of technical services. Shivdiscusses
their journey, 30 years on.
InDental Practice has been delivering quality NHS dental care to the people of
Gateshead for over 30 years. We were established as a dental practice in 1976
and relocated from its original site as a three-surgery practice within a busy local
shopping precinct, to a ten-surgery purpose-built dental facility on Fewster Square.
It was officially opened by Dr Barry Cockroft CBE in 2010, then-Chief Dental Officer
of England.
The practice is a modern, award-winning two-storey facility with state-of-the-art
surgeries and the latest technology. It has digital x-rays, a CT cone beam scanner
and disabled access to both floors. There are also central sterilisation facilities
with dedicated decontamination nurses. The practice has been designed to be
environmentally friendly with cycle racks externally for patients and staff, and
appropriate facilities for staff involved in the cycle-to-work scheme.
Range of specialist offerings
We were among the original cohort of NHS practices who opted to pilot the
Department of Health Options for Change Personal Dental Services scheme
that was aimed at reformed NHS dentistry. We played an important role in the
»Owner: Dr Shiv Pabary
»Founded in 1988
»Based in Gateshead
»Services: Full range of NHS
and private dental services
»No. of employees: 30
InDental Practice
evaluation of the current UDA system
that was introduced in April 2006. This
was instrumental in providing a local
perspective from a busy NHS practice
prior to the introduction of the new
NHS Dental Contract.
We provide an excellent range of
mainly NHS care in a relaxed, caring
and professional environment. We are
a multispeciality practice featuring one-
stop access to all oral health needs.
By taking a multidisciplinary approach
to dental care, we have become a
convenient all-in-one destination for
local patients in search of general
dentists, cosmetic dentists, specialist
orthodontists, endodontists and oral
surgeons. We use a range of skill-mix
in terms of professionals to deliver
quality care including dental hygienists,
therapists, orthodontic dental nurses
and therapists and qualified nurses
with additional skills. We use the
latest cone beam scanner technology
and a Panoral x-ray machine with
digital imaging to assist with diagnosis
and treatment planning for complex
patients. This provides patients with
the opportunity to receive NHS
specialist care locally rather than
The practice has a contract to provide
sedation services for anxious patients
with the local NHS commissioners.
We have a particular interest, and the
relevant experience and qualifications,
to treat NHS patients on a referral
basis. We offer daily urgent care slots
throughout the day, allowing patients
a choice of access to emergency
care. Late evening and Saturday
opening hours offer patients the
choice to attend at times that may be
Our multiskilled nursing team specialise
in sedation, implants, radiology,
fluoride varnish and smoking cessation.
They annually visit local primary
schools, providing oral hygiene tuition
and products for the children. Our staff
have set up a local scheme whereby
children are invited to visit the practice,
familiarise themselves with the surgery
environment and sit in the dental chair,
with the aim of reducing dental phobia
and improving compliance.
We value patient feedback as this helps
us to continually monitor and improve
our service. We have facilitated patient
forums for many years to help shape
and develop the service we provide
and to deliver care that is always in
patients’ interests. We were invited to
present our model by the DoH as an
example for patient forums at national
conferences on patient engagement.
Our education room
Large new offices
Patients at the
heart of
everything we
Highlighting best practice
Handing down our specialist
I am an active member within the
dental community, having represented
local dentists at a national level on
the BDA General Dental Practice
Committee. Currently, I am a member
of the GDPC Executive with various
portfolios including education and
training. I am also a quality inspector
for the General Dental Council and
am involved in the quality assurance
of dental education providers in
the UK. In 2009, I was awarded an
MBE in the Queen’s Honours List for
services to dentistry in Gateshead
We have been a training facility
for new graduates since 1989 and
participate in Health Education
North East’s Foundation Training
Programmes. We currently have two
educational supervisors providing
training and mentorship to recent
graduates and have recently been
successfully appointed to provide
training for the Therapist Training
Pilot Programme in the northeast. We
continue to offer high-quality, targeted
training for our trainee dental nurses
alongside our partners at North East
Chamber of Commerce and New
College Durham.
We have a clinician who is the
training lead within the practice.
Nick Marshall delivers tailored
training through presentations and
audit analysis on a range of clinical
topics. Recent examples include:
appropriate antibiotic prescribing,
management of periodontal disease
and implementation of preventive
strategies as recommended by
the Delivering Better Oral Health
guidelines. I also deliver training in
good record-keeping and Dental
Assurance Framework, which monitors
the quality of clinical care through key
performance indicators.
Our team of specialists, dentists,
nurses, receptionists, and
management are committed to
postgraduate training and are up
to date with the latest materials,
equipment and techniques in dentistry.
We have been accredited members of
the BDA Good Practice Scheme since
2011 and this is regularly renewed
following a structured inspection of
our practice by BDA assessors. We
are CQC registered with successful
inspection reports meeting the key
lines of enquiry standards for our
regulated activities.
Proud of our
team and
to quality care
Ensuring we have the
best facilities for a
quality service

This article was sponsored by Indental Practice. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister