
31INDENTAL PRACTICE |
BEST PRACTICE REPRESENTATIVE 2019
evaluation of the current UDA system
that was introduced in April 2006. This
was instrumental in providing a local
perspective from a busy NHS practice
prior to the introduction of the new
NHS Dental Contract.
We provide an excellent range of
mainly NHS care in a relaxed, caring
and professional environment. We are
a multispeciality practice featuring one-
stop access to all oral health needs.
By taking a multidisciplinary approach
to dental care, we have become a
convenient all-in-one destination for
local patients in search of general
dentists, cosmetic dentists, specialist
orthodontists, endodontists and oral
surgeons. We use a range of skill-mix
in terms of professionals to deliver
quality care including dental hygienists,
therapists, orthodontic dental nurses
and therapists and qualified nurses
with additional skills. We use the
latest cone beam scanner technology
and a Panoral x-ray machine with
digital imaging to assist with diagnosis
and treatment planning for complex
patients. This provides patients with
the opportunity to receive NHS
specialist care locally rather than
attendinghospital.
The practice has a contract to provide
sedation services for anxious patients
with the local NHS commissioners.
We have a particular interest, and the
relevant experience and qualifications,
to treat NHS patients on a referral
basis. We offer daily urgent care slots
throughout the day, allowing patients
a choice of access to emergency
care. Late evening and Saturday
opening hours offer patients the
choice to attend at times that may be
moreconvenient.
Our multiskilled nursing team specialise
in sedation, implants, radiology,
fluoride varnish and smoking cessation.
They annually visit local primary
schools, providing oral hygiene tuition
and products for the children. Our staff
have set up a local scheme whereby
children are invited to visit the practice,
familiarise themselves with the surgery
environment and sit in the dental chair,
with the aim of reducing dental phobia
and improving compliance.
We value patient feedback as this helps
us to continually monitor and improve
our service. We have facilitated patient
forums for many years to help shape
and develop the service we provide
and to deliver care that is always in
patients’ interests. We were invited to
present our model by the DoH as an
example for patient forums at national
conferences on patient engagement.
Our education room
Large new offices
Patients at the
heart of
everything we
do
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