
23INSIDE PENSIONS |
BEST PRACTICE REPRESENTATIVE 2019
»OUR SERVICES
»Core pensions executive
support
»Strategic and risk reviews
»Co-ordinating liability
management solutions
»Pensions manager support
»
Ad hoc
trustee training
»Pensions communications
»Third party adviser reviews
Our flexibility has enabled us to recruit,
nurture and retain the very best talent
available. Each member of the team
has taken the Gallup Strengthsfinder
assessment to identify their core
strengths. We then discuss these in our
one-to-ones and wider team meetings
to make the best use of the strengths
we have.
We encourage ideas and suggestions
for continued improvement from all
our staff, regardless of their role or
experience. As a team, we actively seek
feedback from our clients; this allows
us to build strong, effective teams with
a great fit and to deliver consistent
value, reducing our clients’ ever-
growing regulatory burden.
Flexibility case study – Judith
Codling, senior scheme
secretary
With over 20 years in the pensions
industry, I joined Inside Pensions
in 2016. As a single mum with a
football-mad 15-year-old, I needed a
role which allowed me to juggle my
home commitments with those at
work. In just over two years with Inside
Pensions, I have been promoted to
the role of a senior scheme secretary
and am now a member of the
management team.
In a break from pensions, I had
qualified as a school teacher and
wanted to give back to the education
system. The flexibility that Inside
Pensions has given me, both in
terms of working remotely and with
organising my hours to suit me and
my clients, has enabled me to become
a parent-governor at my son’s school
and a child welfare officer at his
football club.
Embracing the digital age
We are passionate about process
and order and are committed to
providing services that exceed our
clients’ requirements. Our values of
integrity, clarity and simplicity apply
to everything we do. Our tailored
in-house systems, designed through
our wealth of experience, help our
UK pension scheme clients to run
efficiently and effectively. In short,
we provide our clients with the clarity
they need to ensure great governance
beyond just simple compliance.
Our office is largely paperless.
We encourage all our boards and
committees to have soft copy meeting
packs and educate our more mature
trustees around accessing information
digitally. Our bespoke trustee libraries
embrace technology, allowing trustees
to securely access all their essential
scheme documents in one place
and track their running costs on a
quarterlybasis.
The future
Being flexible and nimble has allowed
us to continually evolve to meet the
growing demand for outsourced
services. To expand the range of
services we provide in 2019 and
beyond, we continue to recruit
seasoned, high-quality team players to
complement our existing experienced
talent and help a new generation of
pension schemes thrive and flourish.
As the pensions world switches from
the paternalism of defined benefit
schemes to the individualism of
defined contribution, our dedication to
strong governance support continues
to help our expanding client base to
face their challenges. In summary,
trustees need an experienced pair of
hands to help them map the future
and ensure the best possible outcomes
for their members. Our oversight of
the changing pensions landscape,
gained by our continued work on
over 50 schemes, puts us in a strong
position to compete and guide, with a
consistency of service second tonone.
Director Rachael Fortescue
We have made
many decisions in
the last five years
but the best
decision by far
was appointing
Inside Pensions
to provide
secretariat
support
“
“