J T Global

A Message from Lord Pickles and Lord Blunkett, followed by J T Global's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from J T Global is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.jtglobal.com

23JT |
BEST PRACTICE REPRESENTATIVE 2018
Graeme Millar, CEO
Jersey has become the world’s
first full-fibre island
JT (formerly Jersey Telecom) was established in 1885, when
the first telephone exchange was opened in Jersey to manage
the extension of the network to island-wide post offices. Still
owned by the States of Jersey, and incorporated since 2003,
the company is now a full-service international consumer and
business enterprise provider, with 70 per cent of its revenues
earned outside of the Channel Islands. Building on its 750-plus
worldwide roaming agreements, JT has become a niche operator
in providing mobile connectivity. JT has operations in Jersey,
Guernsey, the United Kingdom, Australia and the United States.
This year, Jersey has become the world’s first “full-fibre” island, with each
household and business directly connected to a groundbreaking network installed
by JT.
Full-fibre means that fibre-optic cables run right to the front door of every property
in Jersey, which ensures that we can deliver guaranteed data speeds without
any loss of signal strength along the way. It is this loss of signal that has plagued
copper networks since broadband was first introduced and was a key driver behind
our decision to replace its entire copper network with a full-fibre one.
With 40,000 homes and businesses on the new network, Jersey is the first jurisdiction
in the world to have 100 per cent of premises connected directly to fibre. This is
not just good news for Jersey: in the same way that the island’s financial services
industry contributes £14 billion to the UK economy and supports 250,000
UK jobs, we are having a positive impact across the British Isles, sharing best
FACTS ABOUT
JT
»CEO: Graeme Millar
»Established in 1885 as Jersey
Telecom
»Based in St Helier, Jersey
»Services: Supply of fixed-line
voice, mobile and broadband
services, data hosting, and a
range of eGaming, messaging
and IoT solutions
»No. of employees: 600
»Turnover: £260.7 million
»100 per cent owned by the
government of Jersey (the
States of Jersey)
JT
THE PARLIAMENTARY REVIEW
Highlighting best practice
24 | JT
practices and experiences with key
operators, including WightFibre and BT
Openreach, to support the accelerated
roll-out of the UK’s full-fibre network.
While choosing to replace a copper
network with a full-fibre one was the
most difficult choice available to us
when we began the project in 2012,
it was also the right one that put the
needs of our customers and Jersey
first. It also meant that we started the
journey of rolling out the network
years before it would be required.
It was always clear that a network
roll-out of this scale would involve a
lot more than “flicking a switch”. That
is why we started the extensive, far-
reaching and challenging programme
of work when we did. The result is
that it has been completed just when
people are starting to make real use
of the consistent experience and
increased guaranteed speeds.
Nationally and internationally,
commentators have praised Jersey
for its foresight. Fibre broadband
customers now enjoy the fastest
standard data download speeds in
the world, at 250 MB/s. To put things
in context, it is worth referring to
the Speedtest Global Index, which
compares internet speed data from
around the world on a monthly basis.
The country with the fastest download
speed in February 2018 was Singapore,
with an average of just 161.53 MB/s.
Our plan is to increase the standard
speeds to 1 GB/s (1,000 megabytes),
which will continue to keep Jersey in
front of the chasing pack. Such moves
will ensure we deliver on policies
established by the States of Jersey,
which include:
»Creating 1,000 new high-value jobs
in the digital sector
»Increasing digital sector gross value
added by 50 per cent, with a focus
on high-productivity subsectors
»Establishing a universal service
obligation which gives every islander
the right to access broadband of
1GB/s
»Introducing a compulsory computing
curriculum for all students.
Full-fibre means that Jersey now enjoys
unrivalled upload and download speeds
Speedtest Global Index figures from
www.speedtest.net, February 2018 index
Nationally and
internationally,
commentators
have praised
Jersey for its
foresight
25JT |
BEST PRACTICE REPRESENTATIVE 2018
Jersey’s full-fibre network addresses
an exponential growth in demand for
internet-based services and higher
data speeds. Households in Jersey now
have an average of 15 devices directly
connected to the internet and some
homes have more than 150 separate
devices connected to a single wireless
router. The enhanced data speeds and
reliability of service confirm Jersey’s
position as a world-leading “digital
island”, and a great place to live, work
and do business.
Of course, a project of such magnitude
in a small island was not without its
challenges. At the beginning, there was
little experience within JT or globally,
as 100 per cent full-fibre connectivity
had never been attempted. Initially, we
contracted the engineering work but
the supplier was unable to achieve the
level of performance required to assure
a profitable return against the contract.
In 2015, the relationship ended, and JT
assumed control of the entire project.
The programme was then reset to
focus on the customer experience,
with new targets including a maximum
delivery time of 12 weeks from first
engagement and no more than three
site visits per successful connection.
With improved control and accuracy of
administration, better communications,
hiring more skilled engineers and
offering productivity and retention
incentives, the connection rate
doubled from 400 to 800 a month and
there was a significant improvement in
customer experience and perception.
Although the completion of our full-
fibre network is a significant milestone,
it is not the end of the journey and
its success has taught us to be bold.
With its manageable size, variety of
terrain, strong economy, supportive
government and engaged population,
Jersey is the perfect environment to
test and develop new technology.
As well as fibre, JT is becoming a
global leader in IoT connectivity.
Theinternet of things is used to
describe the network of devices, such
as pollution sensors, heart monitors
and smart home appliances, which
can exchange data with each other
automatically. This year, we have
opened an “IoT Lab”, in partnership
with other agencies in the island, for
operators to test their technology.
Already Sony has built an innovative
radio network in Jersey and our
invitation is extended to all technology
businesses, particularly those in the UK,
to use Jersey as a “digital sandbox”.
Neither our full-fibre network nor IoT
Lab are ends in themselves; they are
enablers, which help other services
and technologies to be tested and
deployed. We expect that Jersey will
take full advantage of our investment
to develop new services, find new
efficiencies, identify new unique selling
points and add new economic strings
to the island’s bow.
We are immensely proud of our
achievement, which is a testament
to the effort and ambition of the
whole community – our stakeholders,
including business and residential
customers, the fantastic team at JT,
our suppliers and the States of Jersey.
However, we don’t want to keep what
we have learnt to ourselves; on the
contrary, we have a compelling story
that we want to share.
As well as
fibre, JT is
becoming a
global leader
in IoT
connectivity
As well as becoming
a full-fibre island,
Jersey will also be the
world’s first jurisdiction
to remove its copper
network completely

www.jtglobal.com

The Parliamentary Review Publication, in which this article originally appeared, contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister