The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from KIGG is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.
Rt Hon The Lord David Blunkett
Rt Hon The Lord Eric Pickles
BEST PRACTICE REPRESENTATIVE 2018
Lyndon Harfoot, CEO
Internal R&D department
KI Global Group (KIGG) existed in Hong Kong long before
2005. Lyndon Harfoot, its CEO, lived abroad for 26 years
working as a consultant and project engineer, including
a tenure at Swiss company Landis+Gyr. He focused there on
delivering appropriate technology and quality support for the
manufacture of electricity meters in developing countries.
Thirteen years ago, he brought KIGG to Britain, establishing
a new office in Sully, Glamorgan; he has since used the skills
he acquired from a decorated international career to continue
delivering services and support of that same celebrated quality.
Our core area of business is the original equipment manufacturer (OEM) supply
of metering kits, and the entailing provision of support and further development
of those kits, especially for industry in countries outside Europe. Though my
background was in consultancy and engineering beforehand, we have now begun
to focus more rigorously on research and development to ensure satisfaction and
quality from there on; the initial supply of kits is, predominantly, straightforward,
but the service we offer hand in hand with that is what really makes us unique.
We look at sectors in countries that may not necessarily have a complex enough
infrastructure to provide highly qualified technical support. As a result, there is
greater demand for an all-encompassing service that we can happily provide.
One of our most significant partnerships has been a 14-year collaboration with
Malaysia-based KMSB. We assisted beyond the supply of constituent technology
for meters and appropriate further support, and facilitated a full-scale conversion of
their premises, providing them now with a fully digital factory.
»CEO and founder: Lyndon
»Established in 2005
»Based in Penarth, South Wales
»Services: Consultancy, OEM
supply, R&D, technology
transfer, training and project
»No. of employees: 7, with 30
»95 per cent of business is
outside the UK and EU
THE PARLIAMENTARY REVIEW
Highlighting best practice
52 | KIGG
focused and research-oriented
While this comprehensive service really
is what has driven us for almost 15
years and led us to consistent success,
KIGG really does excel when it comes
to its research partnerships. We have
worked alongside the University of
South Wales for ten years, and where
companies often want to benefit only
financially from these collaborations,
we have opted instead to invest in
and maintain a mutually beneficial
relationship. When we work with
these bastions of knowledge and
education, we look further ahead than
most: the focus is on overwhelming
results and groundbreaking research
we can deliver on in four or five years’
time. We also have a decade-long
relationship with Steve Gardner, the
innovation and engagement fellow at
the University of South Wales; he is a
constant presence in our Sully office.
This collaborative attitude is just one of
the myriad factors which have helped
us consistently deliver where it matters.
Our slogan at KIGG is “focused quality
solutions”, and that remains integral to
what we do. We operate to rigorous
standards, including national weights
and measures legislation considering
our focus on metering, and have to
be ISO 9001 certified if we want to
speak to anyone within the industry.
Maintaining quality and exhibiting this
in documentation is fundamental, and
as we export most of our business,
we typically have to adhere to strict,
complex international standards.
Development and new
When KIGG became operational in
Britain in 2005, I was the only one
working there. KMSB in Malaysia were
our only client. We have since expanded
to a core group of seven people in
Sully and additionally operate now in
India, Jordan, Nigeria and Saudi Arabia.
The capacity to fluidly expand our staff
on-site at any one factory is very much
present; in India, we keep a core of 15
engineers but can quickly expand this
to deploy 30 or more.
We have just secured a $2.2 million
contract working with the Ministry of
Industry and Minerals in Diyala, Iraq;
this will not only prove to be lucrative
for the company but is the stepping
stone to a 15-year management
partnership which will provide 200,000
smart meters and 100,000 digital
meters to Iraq, bringing about a large-
scale infrastructure alteration. As a
result of various trade restrictions and
embargoes with Iraq, ensuring that our
agreement and funding is breaching no
international law has been a meticulous
and difficult process to say the very
least; no British bank will directly deal
with any kind of Iraqiindustry.
The revolutionary industry and
manufacturing research that our
partnership with the University of South
Wales has brought about has been
beneficial in maintaining and cultivating
our international business, but at
the heart of our client retention and
appeal to new customers is one thing:
quality. We provide the best service
possible in tandem with a reasonable
price. The foundations we provide to
create a collaboration, rather than a
typical supplier–client relationship, have
ensured the longevity of our business.
Single phase smart
Our slogan at
what we do
BEST PRACTICE REPRESENTATIVE 2018
The domestic meter market
and KIGG’s future
We don’t consider ourselves to have
encountered failures – every potential
failure has become a challenge, and
one that we have learnt from. We
often find that finance is a difficulty,
though with the arrival of lucrative
new international contracts, we
hope the severity of this challenge
will diminish in the near future. We
have struggled with patenting items
following research and development in
tandem with the university and foresee
fundamental issues with intellectual
property rights, but, above all else,
our biggest challenge has been the
In Britain, the manufacturing cost of
a basic digital meter is £8. For large
engineering companies this is great;
for us, it is a complete barrier that
stops us from entering the domestic
market. We would love to do so,
but it is simply impossible; we have
the excellent research and service
pedigree required, but the market,
for a business of our size, is simply
uninhabitable. This extends to the
industry in Europe – KIGG have taken
a contingent to the British Pavilion
within the Hannover-Messe trade fair
five or six times and never amassed
enough interest. As a result, we feel
that Brexit may actually prove to
be somewhat beneficial for us; as
European manufacturing and service
become more expensive in the wake
of a finalised agreement, we may be
able to break into the market.
This is something that KIGG as a
whole and I personally would love to
see. With the financial momentum
from our work in Iraq, we will have
the ability and resources to finance
large projects. Developing and
implementing our product while
ensuring manufacturing costs remain
as low as they do for us elsewhere will
be difficult, but I think it is plausible.
Following investment in the Centre for
Electronic Product Engineering at the
University of South Wales, we already
have 95 per cent of the design ready;
seeing that become both material and
financially viable will be no small feat,
but, nonetheless, I am confident about
our future endeavours, be they further
international or domestic work.
one that we
April visit to KMSB.
Present: Ms Aiza, KMSB
head of testing, Mr
Trevor Edwards, KIGG,
Eng. Abutair, JBM
Jordan and Mr Hisham
Three phase meter with
Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review
This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.
In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.
We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.
Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.
With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.
And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.
As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.