Lexacom

A Message from Lord Pickles and Lord Blunkett, followed by Lexacom's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Lexacom is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.lexacom.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
30 | LEXACOM
Dr Andrew Whiteley,
Managing Director
Lexacom’s Head
Office, Banbury
Lexacom is a leading UK technology company that
specialises in document creation and management. As
part of its services, its software suite incorporates digital
dictation, speech recognition and transcription. The platform
is used across many different sectors including healthcare,
law and justice, education and in government. Managing
Director Andrew Whiteley tells
The Parliamentary Review
about Lexacom’s background and how it strives to encourage
collaboration, innovation and efficient working.
Lexacom is a culmination of my experience as a doctor and my passion for
information technology. While working as a GP in a South Warwickshire practice,
Inoticed the various faults of the dictation and administrative systems we used.
With the equipment often breaking and being very expensive to repair, I knew a
better system could be developed. I wrote a computer program to eliminate these
flaws and began to use this system in my own practice.
A couple of years later, my business partner and I founded the company to provide
this solution to others. As awareness of the benefits spread, our reputation grew
and we began to sell widely. All the inefficiencies of the old system, including
delays in transcription to lost tapes and dictations, were eliminated. With increased
accuracy and efficiency of the doctor’s dictations, there was an improvement in
medical notes, referral times and patient care.
FACTS ABOUT
LEXACOM
»Managing Director:
AndrewWhiteley
»Established in 1999
»Based in Banbury
»Services: Digital dictation,
speech recognition and
transcription
»No. of employees: 44
Lexacom
31LEXACOM |
BUSINESS SERVICES
Encouraging collaboration
It became clear to me that although
our software was achieving my original
aims, there was so much more that
was needed and that, with further
development, the software could deliver.
At the time, our aim was to make the
NHS more efficient while protecting
patient safety and ensuring the highest
level of data security. Our specialist
expertise allowed us to produce a stand-
alone product of the highest quality, but
we also wanted to ensure that we could
integrate with other NHS software. After
a great deal of work and building trust
between organisations, we are now
the only company that is approved and
recommended by all of the NHS clinical
systems in primary care.
Our significant growth over the last
five years has meant we are the
dominant player in primary care. We
initially sold our software to individual
GP practices; we now sell directly to
clinical commissioning groups covering
tens to hundreds of individual GP
practices. Lexacom is used by over 50
per cent of all GPs, a statistic reflected
by the 7.5 million dictations which are
used for hospital referrals and clinic
notes each year, over half of the 14
million total. As NHS structures change
again to reflect modern healthcare,
we are looking forward to working
with primary care networks to further
enable them to deliver the high-quality
service they work so hard to achieve.
Embracing innovation and
driving efficiency
As a medium-sized company, with our
own in-house software development
team, we have always strived for total
flexibility of the software to enable
bespoke solutions for our customers.
This ensures that the software easily
integrates into any existing business
processes. We work closely with our
customers to make sure the software
fulfils all their criteria.
Early on, it was clear that there was
a requirement for centralised typing
pools for different individual GP
practices. We were the first company
to develop a secure cloud-based
system which allows the sharing
of resources and workload. This is
of great benefit to those smaller
practices who cannot afford to employ
their own transcriptionists and is
also helpful in the management of
holiday and sick leave. There are many
examples of the efficiencies that have
been achieved, including one CCG
with over 150 practices sharing work
between them.
With the advent of reliable speech
recognition, we have now integrated
this into the software so that it can be
used by a doctor dictating directly into
the document or where the speech file
is processed by the speech recognition
engine and the document sent on to
the transcriptionist for review. We are
the only solution offering this all from
one product. To respond to the large
growth in community healthcare, we
have used our cloud-based technology
to release the Lexacom mobile app.
This has also attracted interest from
the secondary care market as hospitals
realise they can link up with GPs by
using the sameplatform.
Lexacom is used
throughout Healthcare
to improve efficiency
and accuracy
Lexacom is
used by over
50 per cent of
all GPs
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
30 | LEXACOM
Dr Andrew Whiteley,
Managing Director
Lexacom’s Head
Office, Banbury
Lexacom is a leading UK technology company that
specialises in document creation and management. As
part of its services, its software suite incorporates digital
dictation, speech recognition and transcription. The platform
is used across many different sectors including healthcare,
law and justice, education and in government. Managing
Director Andrew Whiteley tells
The Parliamentary Review
about Lexacom’s background and how it strives to encourage
collaboration, innovation and efficient working.
Lexacom is a culmination of my experience as a doctor and my passion for
information technology. While working as a GP in a South Warwickshire practice,
Inoticed the various faults of the dictation and administrative systems we used.
With the equipment often breaking and being very expensive to repair, I knew a
better system could be developed. I wrote a computer program to eliminate these
flaws and began to use this system in my own practice.
A couple of years later, my business partner and I founded the company to provide
this solution to others. As awareness of the benefits spread, our reputation grew
and we began to sell widely. All the inefficiencies of the old system, including
delays in transcription to lost tapes and dictations, were eliminated. With increased
accuracy and efficiency of the doctor’s dictations, there was an improvement in
medical notes, referral times and patient care.
FACTS ABOUT
LEXACOM
»Managing Director:
AndrewWhiteley
»Established in 1999
»Based in Banbury
»Services: Digital dictation,
speech recognition and
transcription
»No. of employees: 44
Lexacom
31LEXACOM |
BUSINESS SERVICES
Encouraging collaboration
It became clear to me that although
our software was achieving my original
aims, there was so much more that
was needed and that, with further
development, the software could deliver.
At the time, our aim was to make the
NHS more efficient while protecting
patient safety and ensuring the highest
level of data security. Our specialist
expertise allowed us to produce a stand-
alone product of the highest quality, but
we also wanted to ensure that we could
integrate with other NHS software. After
a great deal of work and building trust
between organisations, we are now
the only company that is approved and
recommended by all of the NHS clinical
systems in primary care.
Our significant growth over the last
five years has meant we are the
dominant player in primary care. We
initially sold our software to individual
GP practices; we now sell directly to
clinical commissioning groups covering
tens to hundreds of individual GP
practices. Lexacom is used by over 50
per cent of all GPs, a statistic reflected
by the 7.5 million dictations which are
used for hospital referrals and clinic
notes each year, over half of the 14
million total. As NHS structures change
again to reflect modern healthcare,
we are looking forward to working
with primary care networks to further
enable them to deliver the high-quality
service they work so hard to achieve.
Embracing innovation and
driving efficiency
As a medium-sized company, with our
own in-house software development
team, we have always strived for total
flexibility of the software to enable
bespoke solutions for our customers.
This ensures that the software easily
integrates into any existing business
processes. We work closely with our
customers to make sure the software
fulfils all their criteria.
Early on, it was clear that there was
a requirement for centralised typing
pools for different individual GP
practices. We were the first company
to develop a secure cloud-based
system which allows the sharing
of resources and workload. This is
of great benefit to those smaller
practices who cannot afford to employ
their own transcriptionists and is
also helpful in the management of
holiday and sick leave. There are many
examples of the efficiencies that have
been achieved, including one CCG
with over 150 practices sharing work
between them.
With the advent of reliable speech
recognition, we have now integrated
this into the software so that it can be
used by a doctor dictating directly into
the document or where the speech file
is processed by the speech recognition
engine and the document sent on to
the transcriptionist for review. We are
the only solution offering this all from
one product. To respond to the large
growth in community healthcare, we
have used our cloud-based technology
to release the Lexacom mobile app.
This has also attracted interest from
the secondary care market as hospitals
realise they can link up with GPs by
using the sameplatform.
Lexacom is used
throughout Healthcare
to improve efficiency
and accuracy
Lexacom is
used by over
50 per cent of
all GPs
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
32 | LEXACOM
Trust in the ability to ensure the safety
of patient or client data is paramount,
and to this end, we employ a medical
specialist as our clinical safety officer.
They work directly with NHS England
and NHS Digital to ensure we exceed
their patient safety standards.
With the software and platform
being continually updated, it has also
become applicable to a wide range
of sectors beyond healthcare. The
expansion into the legal market and
the wider business world has propelled
our growth further.
Adapting to our growth
As a leader in the sector, we have been
able to recruit the best in their field to
help develop and grow the company.
We have specialist sales teams for
healthcare and legal markets, and
we continue to expand into other
businesses such as accountancy,
engineering, conveyancing
andeducation.
Our rapid expansion and shift from
selling to individual GP practices to
CCGs with hundreds of practices has
presented us with new challenges.
By expanding our sales and technical
engineer teams, we have been able
to rapidly deploy the software. In its
latest version, our software can be
downloaded and installed directly
from our website and used securely
anywhere, on any device, allowing
even more flexibility for the user.
Our state of the art software has
enabled us to be one of the few
companies in a crowded marketplace
who can demonstrate double-figure
growth year on year. I am, however,
even more excited about the next five
years with the release of new software
which will continue to consolidate
our position in the healthcare market
and develop our growth in other
markets. We already have great
strategic relationships with other
international companies that will
further our national and international
expansion. I believe that we can
realistically achieve 75 per cent market
share of primary care. With increased
use of cloud technology and artificial
intelligence, which is in line with NHS
Digital Strategy, we are confident
we can continue to move forward,
streamlining and improving the way
the healthcare system operates.
Lexacom is used
extensively in the
business and legal sectors
With the
software and
platform being
continually
updated, it
has also
become
applicable to a
wide range of
sectors
beyond
healthcare

www.lexacom.co.uk

This article was sponsored by Lexacom. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development