37MD LAW |
BEST PRACTICE REPRESENTATIVE 2019
Our private client and family departments
are also growing; we have dedicated and
experienced practitioners in these fields.
Having an ever increasing volume of work
in these areas allows us to remain diverse
and reach out to the wider community.
To continue our progression we
underwent a substantial revamp, aimed
at changing how we perceive ourselves
and our long-term goals. We developed a
clear vision of what we hoped to achieve
and by remaining mindful of our ambition
we took a step-by-step approach to
ensure our success. Firstly, we gained
CQS accreditation, which serves as a
stamp of excellence for conveyancing
firms from the Law Society. Most
lenders require the accreditation, and in
2015 we achieved this after a significant
application process. Some staff are also
members of Solicitors for the Elderly
and who are ILFM qualified. Training
remains at the heart of what we do.
In order to succeed in our field,
fostering a tight-knit team is integral.
This extends to include the consultants
that we collaborate with, who have
been vital in keeping us up to date with
all our compliance work. The Solicitors
Regulation Authority has exacting
standards that must be adhered to, and
working with highly skilled professionals
externally has been invaluable in enforcing
our business’s high standards. We
encourage our highly skilled staff to voice
their opinions and display their expertise,
while also taking advantage of the
required external assistance, thus raising
our game and continuing toimprove.
Our growth has largely been a result of
word of mouth and positive reviews.
We take extra care to take our clients’
circumstances into account and we
always treat them compassionately.
We have a personable team, who
understand the stress that meeting with
a lawyer causes many people. When a
recent client had a family bereavement
we sent them flowers to extend our
condolences. This showed them that we
could look beyond our relationship as
a financial transaction and this leads to
clients returning to us in the future and
recommending our services to others.
Transparency and
communication
We always work in the best interest of the
client and we try to make them feel that
their case is the most important matter.
While we always try to achieve this, we
often have to juggle lots of clients with a
moderate to high case load. To ensure this
does not cause distress or difficulty for our
clients we remain completely transparent,
offer clear channels of communication
and manage their expectations. This is
not always an easy task, however vitally
important it is to carry out.
When dealing with cases we ensure that
we are complying with industry regulation
and this can often be confusing for
clients. Delays can be frustrating for our
clients, especially when they conflict
with personal interests, such as moving
into their new home before Christmas.
These situations are complicated, and
we ensure that on each occasion the
clients receive the best service possible.
Looking forward, we have taken great
care over potential challenges such as
GDPR and Brexit and have carried out all
the due diligence possible to secure our
future. A further step we have taken is
working with an external IT company to
ensure that our processes are up to date
and that they protect us in the future.
Similarly, we have invested in external
HR expertise to manage our employees
and to provide the best possible
working environment. We will never be
afraid to invest in improvement as this
ethos will remain at the centre of the
business for years to come.
Based just outside the
centre of Cardiff
We have an
approachable
environment for
both staff and
clients and we
place a strong
emphasis on
creating a
productive
work-life
balance
“
“
Rt Hon The Lord David Blunkett
Rt Hon The Lord Eric Pickles
