M S L Property Care Services

A Message from Lord Pickles and Lord Blunkett, followed by M S L Property Care Services's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from M S L Property Care Services is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.msl-ltd.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | MSL PROPERTY CARE SERVICES
Jeremy Harrison, managing
director
MSL’s nationwide coverage –
“Caring for the nation’s properties”
MSL Property Care Services, a facilities management
company, was first established back in February 2008.
Key to its leading edge in this sector is the highly
experienced team, comprising as follows: managing director,
Jeremy Harrison; operations director, Andy Thomson – both of
whom are backed by a strong and skilled management team.
The company has developed over the past ten years and has
since garnered itself a reputation as being one of the most
reliable and effective property maintenance providers available
today. Though based in Halifax, West Yorkshire, the company
operates across the entirety of the UK, in Ireland and even
throughout areas of mainland Europe. Jeremy Harrison provides
a more detailed description of the company and areas of best
practice.
Our raison d’être
Here at MSL, we specialise in providing a range of services such as reactive
maintenance, planned maintenance and compliance. When it comes to compliance,
clients turn to MSL for peace of mind, ensuring that they are keeping up to date
with legislation. As regulations change and transform, we are always at hand to
help clients maintain up-to-date compliance records and manage their planned
maintenance, regarding electrics, fire, gas and water, or asbestos, air conditioning
and more. In addition to this, we also ensure customers are meeting their statutory
compliance obligations. Not only does this ensure the client is protected legally, but
it also affords them significant time and cost savings.
FACTS ABOUT
MSL PROPERTY CARE SERVICES
»Managing director:
JeremyHarrison
»Established in 2008
»Based in Halifax, West
Yorkshire
»Services: Facilities
management
»No. of employees: 60
MSL Property Care
Services
47MSL PROPERTY CARE SERVICES |
BEST PRACTICE REPRESENTATIVE 2018
Indeed, MSL is one of the top choices
for compliance. By offering an all-
encompassing solution for compliance,
clients are provided with their own
secure web portal, through which
they can view the service profiles,
visit frequencies and their overall
compliance status – whether by
compliance discipline or by property.
For ease of use, reports and certificates
can also be downloaded at any time.
As for MSL’s reactive services, these
cover all trades, including electrical,
plumbing, carpentry, roofing,
locksmithery and drainage. One of
the most outstanding features of our
company is that we can respond within
two hours for business critical issues,
and offer up to a five-day response
for non-urgent works. Better yet, MSL
works only to the strictest standards
of quality and health and safety. In
this respect, we have achieved ISO
9001, 14001 and OHSAS 18001
accreditations.
Larger works are managed by the
“Projects Team” through to successful
completion. The sort of projects
that are undertaken are many and
varied, including refurbishment of
office and warehouse spaces, pre-
shop fitting renovations and disaster
recovery and refurbishment. The latter
may be after a fire, flood or break-
in, after which MSL will secure and
restore the building to enable the
customer to start trading again as
soon as possible. The service includes
management of health and safety, site
permits, risk assessments and method
statements to ensure that all works
are carried out in full compliance
with CDM 2015 regulations and local
buildingcontrols.
Our robust facilities management
services broach energy, lighting,
security, hygiene, among other things.
Regarding energy and lighting, MSL
has extensive experience in designing,
supplying and installing new energy-
saving lighting systems, whether for
commercial, industrial or retailsectors.
We offer our services principally to
well-known high street brands such as
William Hill, Café Nero, Pets at Home,
Specsavers and Zara. The charity
sector is also an important source of
customers, among whom are such
charities as the British Heart Foundation,
Age UK, Scope, Sense and Oxfam.
Team MSL – a Best Company
1 star company in 2018
Andy Thomson,
operations director
Better yet, MSL
works only to
the strictest
standards of
quality and
health and
safety
THE PARLIAMENTARY REVIEW
Highlighting best practice
48 | MSL PROPERTY CARE SERVICES
At our end
Our service incorporates a 24/7
helpdesk manned by maintenance-
trained staff. Moreover, each customer
has a dedicated adviser that offers a
personal service with continuity from
start to finish of a job. In doing all
this, we provide full transparency of
service through our customer web
portal, which enables customers
to track the progress of works and
generate management information
reports. This enables customers to
know how they are spending their
maintenance budget and how we,
MSL, areperforming.
Supporting all our activities is our in-
house developed, web-based facilities
management system, “inSYNC”.
This comprises a suite of facilities
management tools including a site
portal, customer management portal,
customer wallboard, supplier portal
and a service delivery app. The site
portal allows users to log job and
quote requests online, track work,
add notes and view the property’s
compliance status. With its innovative
supplier portal, users can easily
prioritise different projects, add ETAs,
upload work photos, and keep up
to date on health and safety. Also
unique is the “Wallboard”, which
displays a live view of real-time
works, as well as pointing out high-
priority and critical works. The live
integration between modules provides
total transparency of activity and
communication, from individual site
to head office.
Our helpdesk even came out on top
in the service provider category for
“The Top 50 Companies for Customer
Service Awards 2015”. Celebrating
our tenth anniversary this year, we
have ambitious plans to continue
to develop as a business. These
include expanding our presence
within the UK, Ireland and Europe,
and continuing to strive to be an
exceptionally good company to work
for. MSL is already on the road to
achieving this, having been recognised
by Best Companies as a “good
company to work for” in 2017. In
2018 we even went a step further by
earning a star for being a “very good
company to work for”. We are also
working on an exciting charity project
to celebrate our anniversary, aiming
to raise at least £10,000. As part
of this general effort, the company
has already held events for Overgate
Hospice, Macmillan Coffee Morning,
BHF Bag It Beat It and Children
inNeed.
In 2018 we
even went a
step further by
earning a star
for being a
“very good
company to
work for”
Award-winning 24/7
helpdesk

www.msl-ltd.co.uk

This article was sponsored by M S L Property Care Services. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister