M S L Property Care Services

A Message from Lord Pickles and Lord Blunkett, followed by M S L Property Care Services's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from M S L Property Care Services is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Rt Hon The Lord David Blunkett

Rt Hon The Lord Eric Pickles

www.msl-ltd.co.uk

THE PARLIAMENTARY REVIEW

Highlighting best practice

46 | MSL PROPERTY CARE SERVICES

Jeremy Harrison, managing

director

MSL’s nationwide coverage –

“Caring for the nation’s properties”

MSL Property Care Services, a facilities management

company, was first established back in February 2008.

Key to its leading edge in this sector is the highly

experienced team, comprising as follows: managing director,

Jeremy Harrison; operations director, Andy Thomson – both of

whom are backed by a strong and skilled management team.

The company has developed over the past ten years and has

since garnered itself a reputation as being one of the most

reliable and effective property maintenance providers available

today. Though based in Halifax, West Yorkshire, the company

operates across the entirety of the UK, in Ireland and even

throughout areas of mainland Europe. Jeremy Harrison provides

a more detailed description of the company and areas of best

practice.

Our raison d’être

Here at MSL, we specialise in providing a range of services such as reactive

maintenance, planned maintenance and compliance. When it comes to compliance,

clients turn to MSL for peace of mind, ensuring that they are keeping up to date

with legislation. As regulations change and transform, we are always at hand to

help clients maintain up-to-date compliance records and manage their planned

maintenance, regarding electrics, fire, gas and water, or asbestos, air conditioning

and more. In addition to this, we also ensure customers are meeting their statutory

compliance obligations. Not only does this ensure the client is protected legally, but

it also affords them significant time and cost savings.

FACTS ABOUT

MSL PROPERTY CARE SERVICES

»Managing director:

JeremyHarrison

»Established in 2008

»Based in Halifax, West

Yorkshire

»Services: Facilities

management

»No. of employees: 60

»www.msl-ltd.co.uk

MSL Property Care

Services

47MSL PROPERTY CARE SERVICES |

BEST PRACTICE REPRESENTATIVE 2018

Indeed, MSL is one of the top choices

for compliance. By offering an all-

encompassing solution for compliance,

clients are provided with their own

secure web portal, through which

they can view the service profiles,

visit frequencies and their overall

compliance status – whether by

compliance discipline or by property.

For ease of use, reports and certificates

can also be downloaded at any time.

As for MSL’s reactive services, these

cover all trades, including electrical,

plumbing, carpentry, roofing,

locksmithery and drainage. One of

the most outstanding features of our

company is that we can respond within

two hours for business critical issues,

and offer up to a five-day response

for non-urgent works. Better yet, MSL

works only to the strictest standards

of quality and health and safety. In

this respect, we have achieved ISO

9001, 14001 and OHSAS 18001

accreditations.

Larger works are managed by the

“Projects Team” through to successful

completion. The sort of projects

that are undertaken are many and

varied, including refurbishment of

office and warehouse spaces, pre-

shop fitting renovations and disaster

recovery and refurbishment. The latter

may be after a fire, flood or break-

in, after which MSL will secure and

restore the building to enable the

customer to start trading again as

soon as possible. The service includes

management of health and safety, site

permits, risk assessments and method

statements to ensure that all works

are carried out in full compliance

with CDM 2015 regulations and local

buildingcontrols.

Our robust facilities management

services broach energy, lighting,

security, hygiene, among other things.

Regarding energy and lighting, MSL

has extensive experience in designing,

supplying and installing new energy-

saving lighting systems, whether for

commercial, industrial or retailsectors.

We offer our services principally to

well-known high street brands such as

William Hill, Café Nero, Pets at Home,

Specsavers and Zara. The charity

sector is also an important source of

customers, among whom are such

charities as the British Heart Foundation,

Age UK, Scope, Sense and Oxfam.

Team MSL – a Best Company

1 star company in 2018

Andy Thomson,

operations director

Better yet, MSL

works only to

the strictest

standards of

quality and

health and

safety

“

THE PARLIAMENTARY REVIEW

Highlighting best practice

48 | MSL PROPERTY CARE SERVICES

At our end

Our service incorporates a 24/7

helpdesk manned by maintenance-

trained staff. Moreover, each customer

has a dedicated adviser that offers a

personal service with continuity from

start to finish of a job. In doing all

this, we provide full transparency of

service through our customer web

portal, which enables customers

to track the progress of works and

generate management information

reports. This enables customers to

know how they are spending their

maintenance budget and how we,

MSL, areperforming.

Supporting all our activities is our in-

house developed, web-based facilities

management system, “inSYNC”.

This comprises a suite of facilities

management tools including a site

portal, customer management portal,

customer wallboard, supplier portal

and a service delivery app. The site

portal allows users to log job and

quote requests online, track work,

add notes and view the property’s

compliance status. With its innovative

supplier portal, users can easily

prioritise different projects, add ETAs,

upload work photos, and keep up

to date on health and safety. Also

unique is the “Wallboard”, which

displays a live view of real-time

works, as well as pointing out high-

priority and critical works. The live

integration between modules provides

total transparency of activity and

communication, from individual site

to head office.

Our helpdesk even came out on top

in the service provider category for

“The Top 50 Companies for Customer

Service Awards 2015”. Celebrating

our tenth anniversary this year, we

have ambitious plans to continue

to develop as a business. These

include expanding our presence

within the UK, Ireland and Europe,

and continuing to strive to be an

exceptionally good company to work

for. MSL is already on the road to

achieving this, having been recognised

by Best Companies as a “good

company to work for” in 2017. In

2018 we even went a step further by

earning a star for being a “very good

company to work for”. We are also

working on an exciting charity project

to celebrate our anniversary, aiming

to raise at least £10,000. As part

of this general effort, the company

has already held events for Overgate

Hospice, Macmillan Coffee Morning,

BHF Bag It Beat It and Children

inNeed.

In 2018 we

even went a

step further by

earning a star

for being a

“very good

company to

work for”

“

Award-winning 24/7

helpdesk

www.msl-ltd.co.uk

This article was sponsored by M S L Property Care Services. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone.

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country.

British politics provides ample material for analysis in the pages of The Parliamentary Review

The Rt Hon Theresa May MP
Prime Minister