
47MSL PROPERTY CARE SERVICES |
BEST PRACTICE REPRESENTATIVE 2018
Indeed, MSL is one of the top choices
for compliance. By offering an all-
encompassing solution for compliance,
clients are provided with their own
secure web portal, through which
they can view the service profiles,
visit frequencies and their overall
compliance status – whether by
compliance discipline or by property.
For ease of use, reports and certificates
can also be downloaded at any time.
As for MSL’s reactive services, these
cover all trades, including electrical,
plumbing, carpentry, roofing,
locksmithery and drainage. One of
the most outstanding features of our
company is that we can respond within
two hours for business critical issues,
and offer up to a five-day response
for non-urgent works. Better yet, MSL
works only to the strictest standards
of quality and health and safety. In
this respect, we have achieved ISO
9001, 14001 and OHSAS 18001
accreditations.
Larger works are managed by the
“Projects Team” through to successful
completion. The sort of projects
that are undertaken are many and
varied, including refurbishment of
office and warehouse spaces, pre-
shop fitting renovations and disaster
recovery and refurbishment. The latter
may be after a fire, flood or break-
in, after which MSL will secure and
restore the building to enable the
customer to start trading again as
soon as possible. The service includes
management of health and safety, site
permits, risk assessments and method
statements to ensure that all works
are carried out in full compliance
with CDM 2015 regulations and local
buildingcontrols.
Our robust facilities management
services broach energy, lighting,
security, hygiene, among other things.
Regarding energy and lighting, MSL
has extensive experience in designing,
supplying and installing new energy-
saving lighting systems, whether for
commercial, industrial or retailsectors.
We offer our services principally to
well-known high street brands such as
William Hill, Café Nero, Pets at Home,
Specsavers and Zara. The charity
sector is also an important source of
customers, among whom are such
charities as the British Heart Foundation,
Age UK, Scope, Sense and Oxfam.
Team MSL – a Best Company
1 star company in 2018
Andy Thomson,
operations director
Better yet, MSL
works only to
the strictest
standards of
quality and
health and
safety
“
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