Media Street

A Message from Lord Pickles and Lord Blunkett, followed by Media Street's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Media Street is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Highlighting best practice
Founder and Director
Media Street nurtures an environment
where designers, developers and
marketing experts collaborate every day
Like many famous digital start-ups, Media Street was founded
in a bedroom; entrepreneur Charlie Street has taken the
business from strength to strength, enabling companies
worldwide to succeed online through a range of innovative digital
services. Since first developing payment gateways for PayPoint Net
and SagePay, the organisation has built over 500 websites since
2009 and currently manages more than 300 domains. Charlie,
the founder and director, tells
I have always had a strong entrepreneurial spirit, and by the age of 11, I had
developed my own popular magazine at school. By 16, my very own record label
was born and by 19 a small network of companies were asking for my help online.
At the time I was a hot air balloon pilot, so it was only right to employ my best
friend to work from my bedroom while I continued to fly. To date, every member
of the Media Street team has been able to experience a hot air balloon flight here
in Devon.
Within three years, Media Street had grown substantially. The decision to put
the ballooning to one side and focus purely on the business, on a full-time basis,
wasn’t a hard one to take. Soon after, I started hiring out of my parents’ garden
shed and ran the company from there. We continued to grow and three years later
we moved into a dedicated office and then into a two-room hot-desking office
Today, nine years after Media Street was established, the company is run from a
custom-built 2,300 square foot workspace near Exeter Airport. We have a vast
»Founder and Director:
»Founded in 2009
»Located in Exeter, Devon
»Services: Digital marketing,
hosting and domain names,
website and printed design
»No. of employees: 8
Media Street
array of international clients, which
spans many industries, such as African
charities, Alpine chalet owners and
local roofers and builders, in sectors
including education, technology,
ecommerce, accommodation,
wellbeing, catering, printing, dentistry,
security andweddings.
Comprehensive solutions
Media Street currently has around 50
marketing clients, many of which are
on long-term marketing campaigns.
In addition to this, we conduct a lot
ad hoc
marketing for a variety
We are now a full-service digital
agency and while most of our
customers come to us wanting a new
website built, within a year they often
also conduct marketing, hosting and
graphic design with us. Supporting
companies to enhance the delivery
in every aspect of their marketing
campaigns is important to us; working
in synergy helps everyone to be on
the same page. The same goes for
digital businesses – we are a lot more
effective when we can control and
work on every element of a company’s
digital strategy.
In order to achieve such success,
it’s important that the team can
communicate effectively and
efficiently on a daily basis. That’s
why we have been placing a strong
focus on AI and automation within
our digital communication platforms.
For example, an “office AI bot” has
been introduced to give advice and
enhance staff knowledge – anything
from HR queries to marketing and
design help. Staff also have access to
an application that gives them real-
time information on sudden spikes in
website traffic for marketing clients.
Full transparency with our clients is
hugely important. We use interactive,
online project boards, which clients
have full access to, so they are
able to keep up to date with their
marketing campaigns and web design
projects,24/7. In-house training is
conducted in a custom-
built 2,300 square foot
work space
companies to
enhance the
delivery in every
aspect of their
campaigns is
important to us;
working in
synergy helps
everyone to be
on the same
Highlighting best practice
Nurturing a unique company
Creating an atmosphere in which our
staff can thrive is important to us.
As part of this effort, we are keen
for all of our staff to go through
our internal training, which takes
around a month, as well as gaining
Google qualifications on a broad
range of platforms. In addition, staff
are encouraged to attend third-
party events around the country. In
2017, we were offered the chance
to be included on Google’s Elevator
programme and we are a certified
GooglePartner to maximise our
client’s marketing potential.
In 2018, the company purchased three
electric bikes for staff to take to and
from work and we have four staff that
live within a two-mile radius. We are a
fair opportunities employer and have
one member of staff that is trained to
Level 2 in Dignity and Safeguarding
and another member of staff trained
in Equality and Diversity. Last year we
took the staff to Dublin for a Christmas
party and our work always offers staff
the opportunity to travel. We believe
that the workplace should be a place
where staff can be creative in their
approach to work and we encourage
this on a daily basis.
As a business, we strive to be as
economical as possible, and as
“technology-friendly” as the 21st
century allows us to be! The internal
lights are controlled by motion sensors
and staff have the ability to turn on
the TVs, kettles and air-fresheners by
voice activation. We are passionate
about technology not only in our work,
but in our surroundings also. Many
of the office electrics save energy –
for example, our water coolers turn
off automatically at five-thirty each
afternoon and turn back on at eight-
thirty in the morning. We want to be
as green as possible and we highlight
this within our brand.
Exciting times ahead
Needless to say, and like many start-up
companies, at times there have been
bumps in the road which have halted
our success, but the Media Street brand
is so important and we are very proud
of how far we have come. In order to
resolve any issues, we trademarked the
term Media Street so it was cemented
with us. Our staff have been incredible
in supporting the company journey and
without them, Media Street wouldn’t
be in the position it is now.
We are highly rated by our clients, and
we are now working with multiple
award-winning companies, but we
will always continue to have a passion
and drive for improvement. We now
have partnerships with SagePay and
PayPoint.Net, which help us grow in
the ecommerce sector and we sell
solutions to SMBs all over the UK
who use either of these payment
providers. Over the coming year, we
have aggressive plans for growth and
we are looking to hopefully double our
workforce in our new offices. We are
excited about the future and cannot
wait to see what comes next.
As a business,
we strive to be
as economical
as possible,
and as
friendly” as
the 21st
century allows
us to be
Media Street supports
hundreds of companies
in the UK and further

This article was sponsored by Media Street. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy