Mela Solutions

A Message from Lord Pickles and Lord Blunkett, followed by Mela Solutions's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Mela Solutions is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Director Dr Cristina Willans
Founded in 1999, Mela Solutions is a specialist medical
software company that offers departmental solutions for
clinical research and audit. Based in Gerrards Cross, it has
actively pioneered the use of such software and continues to
develop new solutions to attract more intensive care units.
It has garnered a solid and extensive customer base through
offering cost-effective solutions, while competing against major
organisations in the sector. Director Cristina Willans explains
how her solutions became the preferred software because of
their consistency and accuracy and because of the service her
staff provide.
Our goal is to write market-leading medical software and help all our customers
fully realise the benefits from the systems by providing first-class support. We
are helping transform healthcare in the UK through the development of cost-
effective database systems that are specially tailored to individual departments.
We now operate internationally and currently supply products for a variety of
teams including intensive care, outreach, paediatrics, pain services and asthma
Our customers choose our systems because they are tailored to the department’s
exact needs, which has enabled us to thrive for 20 years in a market dominated
by larger, multinational companies. The other key factors are that we provide
practical, reliable solutions coupled with high-quality customer service. Our
comprehensive professional support and good client relationships help ensure our
users get the most from our software.
»Director: Dr Cristina Willans
»Founded in 1999
»Based in Gerrards Cross
»Services: Specialist medical
software developer
»No. of employees: 10
Mela Solutions
Highlighting best practice
Commitment to quality
Our systems are supported by a
team of full-time developers who
are assisted by several clinicians with
experience of using our programmes
on a day-to-day basis in operational
units. We are highly service orientated
as a company and work with a
significant number of NHS trusts
as well as other organisations.
These relationships help us build
a more detailed understanding of
the most important aspects of our
clients’ requirements. We have
found that transparent, two-way
communication is key to creating a
We aim to respond to issues
promptly and thoroughly, utilising
our proven ability to resolve problems
successfully. The adaptability and
responsiveness of our team have
led to us expanding internationally,
which has in turn allowed us to gain
experience selling and supporting our
software outside of the UK. While
this can prove challenging, we have
remained determined to offer any
client, regardless of location, the same
flawless service. Our commitment to
quality also extends to our dedicated
research and development processes.
By monitoring current Department
of Health initiatives and continually
reviewing our software, we are able
to adapt to any specific needs and
successfully and promptly incorporate
the necessary changes to working
practices according to hospital
requirements. The annual subscription
for our systems includes updates and
gives clients the freedom to focus
on their operations, rather than
Leading our sector
With 20 years’ experience in the area,
we now see ourselves as a leading
force in terms of price, quality and
services. We fully understand the
market that we work in and we only
offer complete, customisable solutions
that comprehensively cover the
departmental needs. Since different
requirements may vary greatly, our
software is not only customisable
but still retains a focus on the
predetermined specialty. In addition,
With 20 years’
experience in
the area, we
now see
ourselves as a
leading force
in terms of
price, quality
and services
as an agile company, we listen
carefully to the feedback provided by
many of the top clinicians we deal
with. Then, by continually enhancing
our software, we allow them to
improve patientcare.
There has been a recent trend within
hospital trusts to move decision-
making regarding IT systems from
clinicians to IT departments. While
there are benefits in doing this,
without strong clinical input, there is
a risk of providing departments with
software that does not fully address
their needs. IT departments have the
knowledge required to acquire new
technology, but they often lack the
necessary clinical knowledge. All-
encompassing, hospital-wide systems
may appear attractive, but they
commonly do not include either the
localisation needed in the UK market
or reporting ability that a clinical
team, with no strong IT background
knowledge require. An alternative
strategy, of purchasing inter-operable
software that can import and update
data to a master record, would offer
much greater value to the clinician and
hospital trusts.
Dynamic efficiency
Our greatest strength has always been
our ability to compete with larger
organisations. We strongly believe
this starts from our efficient in-house
development. We are constantly
looking at new creative ways to be
placed ahead in the market, not
only by developing better products
using the latest technology, but also
through our sales approach and
marketing strategy. We are a dynamic
organisation and continue to learn
from our competitors and client
The amount of money invested by
the NHS on unsuccessful IT ventures
should be a concern for the sector
and the government. In the past,
the NHS has spent billions of pounds
on projects that didn’t deliver
the expected solution, due to the
complexity of the development and
we aim to build an understanding
that no system can cater for all the
needs or specialities of a hospital. We
hope to see action taken to prevent
the NHS from investing yet more
money on systems that are not suited
to the hospitals diverse needs, while
also attempting to build a consensus
around the need for wider integration
between specialists systems and more
support to UK software development
The amount
of money
invested by
the NHS on
IT ventures
should be a
concern for
the sector and
Saving clients money with
efficient solutions

This article was sponsored by Mela Solutions. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster