A Message from Lord Pickles and Lord Blunkett, followed by Morewood's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Morewood is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles


Highlighting best practice
Managing Director
Based in Welwyn, Hertfordshire, Morewood Accounting is a
firm that specialises in working with people who employ (for
example, those who employ carers and personal assistants)
and with companies of all sizes. As an organisation, they have
25 years of experience in guiding people through the process of
setting up payrolls, registering as an employer (where necessary),
ensuring compliance throughout the payroll process and helping
their clients to spend the minimum possible time working on
payrolls. Denise Terzi, the company’s Managing Director, offers a
more thorough insight into the company, how they operate and
challenges they face along the way.
The problem for which we provide a solution
For a variety of reasons, companies process the payroll themselves first; they often
protect payroll information or may want to keep wage data under control to handle
last-minute changes. Ultimately, they consider internal processing more cost-effective
than outsourcing.
But even the most careful and experienced professionals find that payroll can be a
challenge. Without proper knowledge of payroll procedures and access to a solid
payroll program, it is easy to make mistakes. Combine the time spent processing
payroll with the financial penalties associated with payroll and tax filing errors, and
it’s usually less costly to hire an expert and outsource your payroll.
When it’s decided that outsourcing in this manner is the better option, we step in.
We are experienced in working with clients of all sizes and can guarantee a seamless
and hassle-free transition to Morewood Accounting. Our services in this regard
consist of the following:
»Managing Director:
»Established in 2016
»Based in Welwyn,
»Services: Accountancy
»The company derives from
another which had been
trading for 25 years prior
»Creation and issue of e-payslips for
each employee
»Employee payment via BACS
»Editing timesheets
»Calculations and advice for salary
changes; mid-period calculations for
newcomers or leavers
»Contacting HMRC and performing
submissions and returns as needed
»Advice on income tax and National
Insurance matters
»Information-rich management reports
»Producing P60s and P45s and
calculating any Statutory Sick Pay (SSP)
»Fulfilling all legal requirements,
including PAYE, NICs, SSP, SMP, SPP,
SAP and student loans
»Automatic enrolment (Workplace
Assessing your workforce and
helping to set up your pension
Help with registration with The
Pension Regulator
Ongoing evaluation and sending
information directly to the pension
With us, a client is not tied to a
lengthy contract. Rather, we have
a one-month notice period and
will do our utmost to support a
seamless transition. In addition
to this, there are absolutely no
hidden costs: our prices are
transparent, and clients will always
know exactly what they will pay, so
their costs can be controlled.
We do all of this, moreover, with
a view to ensuring that our clients
are happy throughout the entire
process. Our client’s payroll is
processed in the UK and they can
contact us directly at our office;
this call will be answered not by a
call centre, but by a real consultant.
Challenges that we face
As a result of the £5 billion funding
gap in council care budgets accrued
since 2011, companies like ourselves –
that is, ones which are small, friendly
and able to listen – are stepping into
the breach. This is particularly pertinent
for us, as we are a payroll and auto-
enrol bureau in Hertfordshire, whose
client base is split 60/40 between
elderly and disabled people’s payrolls
on personal budgets and SMEs. Over
the last three years, the personal
budget clients have found their
budgets cut, but also their support
networks. Thus, the right to choose
enshrined in the 2014 Care Act is
being eroded in the need for cuts.
Our customer service requirements
have changed as a result of this, and
we now find we act as counsellors
and guides in areas that would
previously have been dealt with by
charities or the council-funded support
workers, especially with clients who
have no relatives or friends that can
My long-term goal would be to provide
a wraparound service for a nominal
charge, helping my clients deal with
the red tape and issues surrounding
their packages. This would most
probably have to be a charitable arm
of the company. I was a full-time carer
for my mother while working, and by
the time her package was eventually
agreed and put in place, it had taken
nine months of negotiating, hassling
and stress. Many people find it difficult
to persevere with work and caring
responsibilities when they are ill and
have no one to support them.
Other areas in which we excel
We are a small team of three with an
emphasis on personal contact, flexibility
and a relaxed tempo when dealing with
clients. This ethos we find translates
very well across to our SME payrolls.
They also appreciate that someone will
sit and explain in layman’s terms.
Training is therefore a key component
of my strategy to take us forward.
When I hire, I do not necessarily require
staff to have technical know-how or
experience in the accounting field, but
rather that they show a great capacity
for customer care, to be empathetic and
to recognise clients and their names and
situations. The mechanics of learning
the role can be achieved through
many different formats and accredited
providers. Currently, staff are training
for their AAT qualification.
In the last couple of years since I
have taken over the business, we
have started being sub-contracted
by local accountants. In the past,
payroll would often be thrown in as
a freebie to clients. Now, however,
with the changes in pension law, RTI
and compliance rules, many smaller
accountancy firms are outsourcing
the payroll to avoid falling foul of
GDPR, the big noise of 2018, hasn’t
impacted our business beyond changing
our terms and conditions, being more
aware of our processes and offering
companies the chance to lock down
their reports with a PIN or password.
Due to AML rules, we were already
pretty stringent with our validation of
new clients.
Our business grows organically through
referrals, which validates what we’re
achieving. To keep everything simple,
our fees are transparent and all-
inclusive, meaning clients feel reassured
that there will not be any nasty costs
incurred. We could thus be described
as customer-driven. With that said,
we’re grateful for the technology that
helps with the processing of payrolls
in terms of speed, accuracy and cost-
effectiveness, allowing us to spend the
time that we enjoy with our clients.
We are a small
team of three
with an emphasis
on personal
flexibility and a
relaxed tempo
when dealing
with clients
Team member Lisa


This article was sponsored by Morewood. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy