Plastic Surgeon

A Message from Lord Pickles and Lord Blunkett, followed by Plastic Surgeon's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Plastic Surgeon is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.plastic-surgeon.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | PLASTIC SURGEON
Director Rob Mouser
We are the largest cosmetic
repair specialist in Britain
Originally established as one of the first cosmetic fine
finishing services within the UK, Plastic Surgeon has
since diversified across a range of sectors and added a
number of repair capabilities. Now working across the insurance,
housebuilding and cruise ship sectors to name but a few, it has
grown to its current size of 239 full-time employees, across eight
regional teams. These teams are supported and co-ordinated
by a specially designed integrated technology platform. Director
Rob Mouser tells
The Parliamentary Review
more.
We are the UK’s largest cosmetic surface repair specialist and the market leader
in surface repair and restoration. Headquartered in Bovey Tracey, Devon, we have
field staff working across eight regional teams based around the UK.
Founded in 1995, the business pioneered cosmetic fine finishing services within the
UK and has continued to lead the market by investing in a highly skilled workforce
with repair capabilities that are transferable across multiple market sectors.
The business began by focusing on carrying out plastic repairs to vehicles from a base
in Exeter. Identifying the opportunity to transfer the service into the housebuilding
market led to our national expansion. In 2001, the business began the development
of a proprietary technology system to help manage its increasingly remote workforce.
Expanding into other sectors
Adapting our service delivery and range of repair capabilities enabled us to enter other
construction-related sectors.Our capabilities and transferable repair methodologies
FACTS ABOUT
PLASTIC SURGEON
»Director: Rob Mouser
»Established in 1995
»Based in Bovey Tracey, Devon
»Services: Cosmetic surface
repair
»No. of employees: 239
Plastic Surgeon
47PLASTIC SURGEON |
CONSTRUCTION & ENGINEERING
are now utilised in sectors as diverse
as facilities management, cruise ships
andinsurance.
Our integrated technology platform
provides us with a highly effective tool
to manage our national workforce. This
end-to-end system drives operational
efficiency while enabling us to be highly
scalable across multiple end markets.
Our specialist teams can repair any
hard surface, from stone and wood to
plastic and glass. As the market leader
with 200 directly employed finishers
across the UK, we have the scale to
quickly complete jobs of any size at
a competitive price. Our operational,
field-based employees work remotely
from their home locations with
schedules and reporting managed via
our integrated technology system.
A “repair first” approach
Sustainability is at the heart of the
business. Many of our customers
are large corporates with ambitious
environmental targets. We are able
to provide a sustainable alternative to
many of these companies through our
“repair first” approach.
Whether it’s a damaged stone surface
or a chipped worktop, repairing such
items can save thousands of tonnes of
valuable materials going to landfill and
can prevent the release of many more
tonnes of carbon dioxide.
Our highly-trained employees are
a key part of the business. We
place a high level of importance on
employee motivation, welfare and
satisfaction. Given the majority of
our employees are mobile workers,
establishing and maintaining
effective staff communication is key
to driving engagement. We have
introduced a range of initiatives that
assist with this process, including
mobile communication tools, staff
surveys, monthly newsletters and a
charitablefund.
Our services are transferable
across a diverse range of markets.
Expanding upon the core markets
of housebuilding and construction,
we have moved into the domestic,
insurance and cruise sectors, which
has led to new repair processes for
substrates that would rarely be seen
on site.
Recently, the business has added
a leather repair option to its wide-
ranging capabilities. Leather repairs
are difficult to accomplish, and
after conducting investigations into
potential feasibility, our research and
development department has created
and refined a process to allow an
in
situe
repair to be completed.
The reason we’ve focused on leather
is two-fold. Over many years, we
have received a continual flow of
requests, proving the existence of
significant demand. Secondly, it’s
important that we continue to grow
our repair portfolio with a focus on
supporting emerging markets within
the business. We foresee that this
service will be a strong driving force for
growth within both the insurance and
homeownersectors. Our specialist finishers
are trained to an
incredibly high standard
Our specialist
teams can
repair any
hard surface,
from stone
and wood, to
plastic and
glass
BEST PRACTICE REPRESENTATIVE 2019
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | PLASTIC SURGEON
Director Rob Mouser
We are the largest cosmetic
repair specialist in Britain
Originally established as one of the first cosmetic fine
finishing services within the UK, Plastic Surgeon has
since diversified across a range of sectors and added a
number of repair capabilities. Now working across the insurance,
housebuilding and cruise ship sectors to name but a few, it has
grown to its current size of 239 full-time employees, across eight
regional teams. These teams are supported and co-ordinated
by a specially designed integrated technology platform. Director
Rob Mouser tells
The Parliamentary Review
more.
We are the UK’s largest cosmetic surface repair specialist and the market leader
in surface repair and restoration. Headquartered in Bovey Tracey, Devon, we have
field staff working across eight regional teams based around the UK.
Founded in 1995, the business pioneered cosmetic fine finishing services within the
UK and has continued to lead the market by investing in a highly skilled workforce
with repair capabilities that are transferable across multiple market sectors.
The business began by focusing on carrying out plastic repairs to vehicles from a base
in Exeter. Identifying the opportunity to transfer the service into the housebuilding
market led to our national expansion. In 2001, the business began the development
of a proprietary technology system to help manage its increasingly remote workforce.
Expanding into other sectors
Adapting our service delivery and range of repair capabilities enabled us to enter other
construction-related sectors.Our capabilities and transferable repair methodologies
FACTS ABOUT
PLASTIC SURGEON
»Director: Rob Mouser
»Established in 1995
»Based in Bovey Tracey, Devon
»Services: Cosmetic surface
repair
»No. of employees: 239
Plastic Surgeon
47PLASTIC SURGEON |
CONSTRUCTION & ENGINEERING
are now utilised in sectors as diverse
as facilities management, cruise ships
andinsurance.
Our integrated technology platform
provides us with a highly effective tool
to manage our national workforce. This
end-to-end system drives operational
efficiency while enabling us to be highly
scalable across multiple end markets.
Our specialist teams can repair any
hard surface, from stone and wood to
plastic and glass. As the market leader
with 200 directly employed finishers
across the UK, we have the scale to
quickly complete jobs of any size at
a competitive price. Our operational,
field-based employees work remotely
from their home locations with
schedules and reporting managed via
our integrated technology system.
A “repair first” approach
Sustainability is at the heart of the
business. Many of our customers
are large corporates with ambitious
environmental targets. We are able
to provide a sustainable alternative to
many of these companies through our
“repair first” approach.
Whether it’s a damaged stone surface
or a chipped worktop, repairing such
items can save thousands of tonnes of
valuable materials going to landfill and
can prevent the release of many more
tonnes of carbon dioxide.
Our highly-trained employees are
a key part of the business. We
place a high level of importance on
employee motivation, welfare and
satisfaction. Given the majority of
our employees are mobile workers,
establishing and maintaining
effective staff communication is key
to driving engagement. We have
introduced a range of initiatives that
assist with this process, including
mobile communication tools, staff
surveys, monthly newsletters and a
charitablefund.
Our services are transferable
across a diverse range of markets.
Expanding upon the core markets
of housebuilding and construction,
we have moved into the domestic,
insurance and cruise sectors, which
has led to new repair processes for
substrates that would rarely be seen
on site.
Recently, the business has added
a leather repair option to its wide-
ranging capabilities. Leather repairs
are difficult to accomplish, and
after conducting investigations into
potential feasibility, our research and
development department has created
and refined a process to allow an
in
situe
repair to be completed.
The reason we’ve focused on leather
is two-fold. Over many years, we
have received a continual flow of
requests, proving the existence of
significant demand. Secondly, it’s
important that we continue to grow
our repair portfolio with a focus on
supporting emerging markets within
the business. We foresee that this
service will be a strong driving force for
growth within both the insurance and
homeownersectors. Our specialist finishers
are trained to an
incredibly high standard
Our specialist
teams can
repair any
hard surface,
from stone
and wood, to
plastic and
glass
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
48 | PLASTIC SURGEON
The new capability means the team
can repair a whole range of damage
to leather: anything from cuts and
scratches to stains and scuffs, while
ensuring it’s also done cost effectively
– one of the biggest stumbling blocks
in making it a feasible offering.
Developing our own NVQ
We have a market-leading training
facility that is approved to award
NVQ qualifications, and we have a
strong track record of recruitment
underpinned by well-established
training processes. We recruit from a
wide demographic and no previous
experience is required. Prospective
employees are instead selected based
on their ability to demonstrate practical
aptitude with an enthusiasm for
learning a new skill.
New recruits enter a clearly defined
training programme, including three
residential courses at our head office
during their first three months. This
comprehensive training course is split
into modules based on types of surface
repair and is delivered by the in-house
training team, who have extensive
sector experience.
New recruits start as apprentice
finishers and remain at this level
for approximately one year. Further
training and skills assessments allow
promotion to higher gradings.
Recent industry changes, backed by the
UK government, will make it mandatory
to carry a Construction Skills Certification
Scheme card on most housebuilding
and construction sites within the UK. In
order obtain a card, it is necessary for
an employee to be enrolled on, or have
completed, an NVQ course. The nature
of our work is specialist, and yet an
NVQ did not exist for our services.
This has led us to work with
Construction Skills, an NVQ-awarding
body, to develop a specific course for
finishers – the Level 2 NVQ in damage
repair and restoration. It has also led
to our approved centre and direct
claims status and the commencement
of training for all existing and new
finishers in this NVQ.
As a result of this, our training centre
is approved to train employees and
issue NVQ qualifications. This solidifies
our status as a clear market leader
in this area, as no competitor has
achieved this status. Fifty-nine of the
company’s current finishers have
previously achieved the Level 2 NVQ in
damage repair, with the remaining 126
achieving this in 2019.
Recently, the UK government
announced an additional £500 million
for the Housing Infrastructure Fund to
support the building of 650,000 new
homes. In addition to this, £1 billion of
British Business Bank guarantees have
been committed to supporting the
revival of SME housebuilders, while a
consultation on simplifying the process
of converting commercial property into
new homes is to begin. We welcome
support for the housebuilding sector
and look forward to continuing our
growth and consolidating our status as
a market leader.
Our services
are
transferable
across a
diverse range
of markets
Our finishers are the
best in the sector, with
almost 200 achieving
a Level 2 NVQ in
damagerepair
49SA BUILDERS AND CONTRACTORS LTD |
CONSTRUCTION & ENGINEERING
Founder Skender Perpepa
We prioritise professionalism,
speed, tidiness and high quality
SA Builders and Contractors were established to improve the
standards of construction across Greater London. Offering
a variety of different trades in one place, they have been
able to expand across London and its surrounding areas. This
expansion has been underpinned by their own internal training
programmes, developing both office and site staff, to ensure as
many people as possible are entering the construction industry.
Skender Perpepa founded the company in 2003 and explains
their values and their concerns over the post-Brexit supply chain.
We were established in June 2003, offering multiple essential trades in a single
integrated package. These cover any sort of building, including new builds,
extensions, renovations and loft conversions. We also manufacture and install
double glazing products, including roof lights, composite doors, and aluminium
and uPVC windows and doors. I founded the company 15 years ago with the
goal of achieving high standards for local building services across the Greater
London area. Our approach and ethos applies equally and without fail to every job:
professionalism, speed, tidiness and high quality. This is encapsulated by our motto:
“Building the future. Restoring the past”.
The company body
Based in Romford, Essex, the business has seen substantial growth and changes
over the past five years. We now cover London and its surrounding areas, and
have been doing so since 2003. Since being in this business, we have built and
maintained a good reputation, and we possess many useful relationships within
FACTS ABOUT
SA BUILDERS AND
CONTRACTORS LTD
»Founder: Skender Perpepa
»Established in 2003
»Based in Romford, London
Borough of Havering
»Services: Building and
contracting
»No. of employees: 15
»www.nestcontractors.co.uk
SA Builders and
Contractors Ltd

www.plastic-surgeon.co.uk

This article was sponsored by Plastic Surgeon. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster