
THE PARLIAMENTARY REVIEW
Highlighting best practice
2| PROCURRI
IT is a competitive sector, and given the
rapidity of technological developments
it can be a tough sector for businesses
to survive in and adaptability is key.
The concept of ‘disruptive innovation’
in a market isn’t new, but it’s still
not the norm. In reality, disruption
is something a business should be
striving for: to anticipate future
customer appetite and needs, and
to conquer new areas of commerce
before our competitors do.
Immersion in the IT supply
channel
Our situation within the traditional IT
channel is unique. We are the only
global company entirely focused
within it, our customers can ‘tap into’
a portfolio of products and services
dependant on their journey; be that
manufacturing, distribution, system
integration, managed service providers
or value-added resellers.
The value added and savings made
(be those financial, resourcing or in
downtime) can be passed on to the
customer and helps create a positive
working relationship between the two
parties.
A local touch, an international
knowledge base
Our international spread of offices
allows the utilisation of specialist skills
of staff all over the world to deliver
within their region aware of nuances
and potential pit falls that sit locally.
We operate a support helpdesk
reached by phone or e-mail 24-hours a
day, seven-days a week, with offices in
each time zone picking up the work as
others close. It is this around-the-clock
service and ‘always on’ mentality that
allows customers to access services and
support whenever they need to, rather
than relying on the old nine to five
mentality which is often no longer fit
for purpose for modern working.
When it comes to the likes of asset
disposal, equipment transportation
and data security standards, there’s
sometimes little common ground to
be found between countries. This is
where we can efficiently utilise the
varied expertise of our staff in different
regions; so that we’re able to offer
only the best and highest standards in
all we do, no matter where the need
for services may physically be located.
Acting with political agility to ensure
there is no service disruption even as
the world changes and evolves, our
senior management team have taken
forward-thinking steps to guarantee
service levels even in the event of a
British no-deal exit from the European
Union. Opening a new facility in
Germany, we can utilise the benefits
of an EU office and continue to meet
customer expectations throughout
periods of political and geographic
change. It is this innovative thinking
and quick action that continues to
differentiate us from our competitors.
The ways in which we work
The services we offer fit within three
main areas, each of which interconnect
Specialist engineering
skills
Our situation
within the
traditional IT
channel is
unique
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