Red Court & The Grove Care Homes, Pudsey

A Message from Lord Pickles and Lord Blunkett, followed by Red Court & The Grove Care Homes, Pudsey's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Red Court & The Grove Care Homes, Pudsey is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.redcourt.org.uk

BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
44 | OWL GUARDIAN SERVICES
having a dedicated governing authority
puts the sector at a disadvantage.
Solicitors have the Law Society and
LA deputyship teams have APAD. To
overcome this, Owl Guardian Services
have decided to lay the foundation
of an association by setting our own
exacting standards ofconduct.
We are currently communicating
with other unregulated services who
work under the Court of Protection
in an effort to establish a professional
association. Beyond this, we review
every process of our operation,
always looking for ways to improve
how we protect our clients and their
private information. Furthermore, we
scrutinise in minute detail every area of
our own operation. We must ensure
that our first check is always ourselves
and the internal processes we have in
place to protect our clients.
We also note that in spite of its
intentions, the introduction of Universal
Credit has served to further complicate
matters. Operating as a third party is
difficult, and while we agree with the
principle, the execution of the service
leaves a great deal to bedesired.
Time well spent
Though we face many challenges in
the coming years, I have confidence
in our ability to deal with them as
our biggest asset is the quality and
dedication of the Owl Guardian
team. The work environment is
energetic with a feeling of collective
responsibility and mutual respect. We
are proud of what we do and proud of
the people we represent.
I was 60 years old when starting this
business so have to consider retirement
in the near future. The venture has
been the most exciting and rewarding
experience. I am very proud of what
has been achieved and certain that the
organisation will continue to grow,
providing a vital service to the vulnerable
and worthwhile employment to
dedicated staff for many years to come.
We believe we
are part of a
new wave of
businesses
with social
conscience
and not profit
at the heart of
what we do
The Owl Guardians team
45RED COURT & THE GROVE CARE HOMES, PUDSEY |
CARE
Owner Royston Bond with
Michaela at The Grove opening
The Grove Care Home
Red Court is a former gentleman’s residence in Pudsey, West
Yorkshire, which was converted and opened as a care home
for elderly residents in 1984. Since then, two extensions have
been added, and it now operates as a 40-bed residential home. A
few years ago, however, Royston Bond and his team decided to
expand with the acquisition of Grove House, an historic mansion
located nearby. Within its gardens, Royston and his team built The
Grove Care Home on its premises and renovated the mansion to
provide a supporting head office facility. The Grove has 63 en-suite
bedrooms, and provides on-site accommodation for 103 residents.
Since opening 35 years ago, I have operated Red Court, and we have had the same
manager, Michaela Wadsworth. Over the past 35 years, we have always received a
“good” rating by CQC in all categories.
Having continuously, and successfully, operated care homes over the past three
decades, the company is in an excellent position to offer a mature perspective on
the current state of care.
When writing this article, I decided that rather than just describing our care home
and the services we provide, it would be preferable to highlight the biggest
challenge currently facing the large majority of care providers.
Adapting to decreasing funding
The overriding problem facing the care industry is the inadequate amount of
government funding. A business cannot operate for very long if it is running at
FACTS ABOUT
RED COURT & THE GROVE CARE
HOMES, PUDSEY
»Owner: Royston Bond
»Established in 1984
»Based in Pudsey, Leeds
»Services: Elderly care
»No. of employees: 90
Red Court & The Grove
Care Homes, Pudsey
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | RED COURT & THE GROVE CARE HOMES, PUDSEY
a loss. Unfortunately, successive
governments have failed to appreciate
the strain that the lack of adequate
funding places on those companies
providing care for the country’s eldest
citizens. Staff costs form the largest
item of expenditure for every care
company. It comprises, in most cases,
approximately 60 per cent of income.
For many years, owners have had
to juggle their business finances to
provide an adequate wage for their
staff. The great majority of care staff
are very dedicated people who are
grossly undervalued by government.
Ministers proudly boost their egos by
increasing the National Living Wage,
but do they ever pause to contemplate
how it is to be paid?
Most care workers are paid either
the National Living Wage or a small
amount above. We, as responsible
owners, would welcome the ability
to pay our care staff a much higher
rate of pay – they deserve it. But the
economics of running a sustainable
business dictate otherwise. If the
money is not there, it cannot be paid.
I would ask every member of
parliament if they would care for
elderly people, many suffering from
physical ailments, disability or dementia
and attend to all their physical and
mental needs for £8.21 an hour?
I challenge every MP to work for a
week in a care home. They could not
fail to be impressed by the dedication
of the staff caring for our most
vulnerable residents and, at the same
time, be humbled that they perform all
the onerous tasks for such a low wage.
Local authorities, on average, pay
approximately £560 per week to
a residential care home to provide
care for a resident. This is to include
full 24-hour personal care, all meals,
laundry and activities. This equates to
just £3.33 an hour including all costs.
These include not only those expended
in caring for the residents but all the
costs incurred in running a business.
The urgency of this issue is best
demonstrated through example.
Michaela, our manager, told me that
our residents assessor had recently
returned from visiting an elderly lady.
Residents partaking
in “Postcards for
Kindness”, a national
scheme to alleviate
loneliness
The great
majority of care
staff are very
dedicated
people who are
grossly
undervalued by
government
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | RED COURT & THE GROVE CARE HOMES, PUDSEY
a loss. Unfortunately, successive
governments have failed to appreciate
the strain that the lack of adequate
funding places on those companies
providing care for the country’s eldest
citizens. Staff costs form the largest
item of expenditure for every care
company. It comprises, in most cases,
approximately 60 per cent of income.
For many years, owners have had
to juggle their business finances to
provide an adequate wage for their
staff. The great majority of care staff
are very dedicated people who are
grossly undervalued by government.
Ministers proudly boost their egos by
increasing the National Living Wage,
but do they ever pause to contemplate
how it is to be paid?
Most care workers are paid either
the National Living Wage or a small
amount above. We, as responsible
owners, would welcome the ability
to pay our care staff a much higher
rate of pay – they deserve it. But the
economics of running a sustainable
business dictate otherwise. If the
money is not there, it cannot be paid.
I would ask every member of
parliament if they would care for
elderly people, many suffering from
physical ailments, disability or dementia
and attend to all their physical and
mental needs for £8.21 an hour?
I challenge every MP to work for a
week in a care home. They could not
fail to be impressed by the dedication
of the staff caring for our most
vulnerable residents and, at the same
time, be humbled that they perform all
the onerous tasks for such a low wage.
Local authorities, on average, pay
approximately £560 per week to
a residential care home to provide
care for a resident. This is to include
full 24-hour personal care, all meals,
laundry and activities. This equates to
just £3.33 an hour including all costs.
These include not only those expended
in caring for the residents but all the
costs incurred in running a business.
The urgency of this issue is best
demonstrated through example.
Michaela, our manager, told me that
our residents assessor had recently
returned from visiting an elderly lady.
Residents partaking
in “Postcards for
Kindness”, a national
scheme to alleviate
loneliness
The great
majority of care
staff are very
dedicated
people who are
grossly
undervalued by
government
47RED COURT & THE GROVE CARE HOMES, PUDSEY |
CARE
The lady was suffering from dementia
and was not able to care for herself.
Her husband, who had been her
carer, had died two days previously.
The lady was sat in her home next
to their shared bed. The indentation
in the bed where her husband had
laid was still visible. There were flies
everywhere. It was not a pleasant
place to be. Yet this is how we expect
our vulnerable, elderly people to live
in 2020. They have no voice. They are
ignored. Our elderly citizens do not
have smartphones and the ability to
press social media buttons to highlight
their plight. They have become the
forgottengeneration.
The importance of care
Nowadays, local governments keep
vulnerable elderly people in the
community for as long as possible,
on a minimum of home care visits,
before begrudgingly agreeing that they
urgently need 24-hour care. By then, it
is usually too late. Elderly people have
become malnourished and in need of
palliative care.
The United Kingdom prides itself on
being a civilised country. As a country,
we proudly donate billions of pounds
a year in foreign aid. But our senior
citizens grew up in a different age,
an age when charity began at home.
If we, as a country, have billions of
pounds to spend on overseas aid,
then we ought to first prioritise the
spending of billions of pounds in
providing care for our most vulnerable
and deserving citizens.
A recent report by the House of
Lords economic affairs committee
recommends free personal care for
the elderly. This requires that £8
billion a year is spent to end the
“national scandal” of poor standards.
Fear of incurring costs means that
thousands of vulnerable, elderly people
go without any assistance in vital
tasks such as washing, dressing and
preparing meals.
Action must be taken
Ministers have for too long delayed the
publication of a long-awaited green
paper on social care reform. A report
in a national newspaper stated: “Social
care is severely underfunded. More
than a million adults who need social
care are not receiving it, family and
friends are being put under greater
pressure to provide unpaid care, and
the care workforce continues to be
underpaid and undervalued.
“The whole system is riddled with
unfairness. Someone with dementia
can pay hundreds of thousands of
pounds for their care, while someone
with cancer receives their care and
treatment for free.” 
Caring for our elderly residents is a very
fulfilling and worthwhile occupation
but it would be so much better if it
was adequately funded. Support and
care to our elderly people could then
be provided as soon as it is needed and
caring staff could be given the rewards
and recognition that their hard and
dedicated work deserves.
Our elderly
citizens do not
have smart
phones and
the ability to
press social
media buttons
to highlight
their plight.
They have
become the
forgotten
generation
Red Court Care Home,
with The Grove in the
background

www.redcourt.org.uk

This article was sponsored by Red Court & The Grove Care Homes, Pudsey. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development