Riello U P S

Highlighting best practice as a representative in The Parliamentary Review

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Riello U P S is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.


General Manager Leo Craig
Our range of
Wrexham-based Riello UPS Ltd bridges gaps in the
national grid by producing uninterruptible power
supplies, which prevent blackouts and produce
efficiencies. Innovation, intelligence and family values all
contribute to making this a successful and growing enterprise,
generating over £22 million in turnover. The company was
founded in 2003 and, with its 27,500-square-feet facility, has
become the UK’s largest stockholding of uninterruptible power
supplies. General Manager Leo Craig tells
The Parliamentary
more about this niche enterprise.
An uninterruptible power supply (UPS) works quietly in the background until there’s
a power cut or any other electrical disturbance. Then it springs into life, providing
immediate emergency power until backup generators kick in or the mains supply
returns. More importantly, it keeps all our computers, machinery and IT equipment
running long enough to safely shut down without damage or loss of production.
This rapid expansion goes hand in hand with the remarkable rise of data centres.
There’ll soon be more than 900,000 square metres of capacity in the UK, with this
processing power fast becoming a mainstay of modern life. But without the clean,
continuous electricity a UPS guarantees, these networks and server rooms, along
with the multi-billion-pound worlds of banking, insurance and telecoms, would
come grinding to a halt. The same holds true for the retail sector.
It’s not just these industries that rely on a UPS, though; our award-winning products
power everything from life-saving equipment in hospital operating theatres and
machinery on factory floors, through to the floodlights at major sporting venues and
the sophisticated satellite-based systems that keep our transport networksmoving.
»General Manager: Leo Craig
»Founded in 2003
»Located in Wrexham, North
»Services: Uninterruptible
power supplies and standby
power systems
ȣ22 million turnover
»No. of employees: 64
Riello UPS
Highlighting best practice
»Part of the wider Riello Elettronica group, the second-largest UPS
manufacturer in Europe with a 260 million turnover, 1,000+
employees and a presence in 80 countries
»First European UPS manufacturer to introduce an Eco Energy Level,
which ranks its range of products by their energy efficiency
»Official partner to the Audi Sport Abt Schaeffler team in the
FIA Formula E Championship for electric cars and long-standing
sponsor of the Ducati Corse MotoGP motorcycle racing team
Family values
We’re part of the Riello Elettronica
group. From humble beginnings in
Verona, Italy, this family-run enterprise,
currently overseen by four sons from
the third generation of Riellos, has
grown into a global force with a 260
million annual turnover and more than
1,000 staff across 80 countries.
This success is underpinned by family
values, something our operation in the
UK shares. Several of our management
team have been with the business
since the start, while many employees
bring 10, 20 or even 30 years of
industry experience.
There are few rules at Riello UPS, but
rule number one is non-negotiable:
answer the phone. We ensure there
are no voicemails and that customers
always speak with a real person. It
sounds simple, but this human touch,
along with honesty and transparency,
forms the foundation of the
fundamental principles we abide by.
The electrical industry doesn’t enjoy the
greatest reputation, so we strive to set
higher standards. Through our Diamond
maintenance plan, we’re the first UPS
supplier not just to promise a guaranteed
emergency response time, but to commit
to fixing a fault within a set timescale
too. We’ve introduced extended five-
year warranties across much of our
range, which is double the industry
norm. Moreover, all engineers must
also successfully pass our demanding
Certified Engineer Programme to
demonstrate competence.
Efficiency and innovation
A society dependent on electricity
places tremendous pressures on the
planet’s resources. “Reliable power
for a sustainable world” condenses
our solution to this problem into a few
words. In practice, this means intensive
R&D to constantly improve the energy
efficiency of our products. In doing
so, we help customers reduce their
We’ve been at the forefront of
developing modular UPS, compact and
power-packed systems that combine
high performance with enhanced
efficiency. Upgrading to our “Multi
Power” product helped one major
customer cut carbon emissions by 72
per cent, slash annual electricity bills
by £335,000 and reduce their energy
consumption by 1.25 million kilowatt
hours – enough to power 300 homes
for a year.
Additionally, we were the first UPS
manufacturer in Europe to introduce
an “Eco Energy Level”, which rates
all our products’ efficiency. This helps
customers make informed choices that
minimise their environmental impact.
Smart grids powering the
As we move into the era of 5G
superfast internet, it’s increasingly
undeniable we’re living in a data-driven
Distributing nationwide
The electrical
doesn’t enjoy
the greatest
reputation, so
we strive to
set higher
society. Within five years, there’ll be
600 million interconnected devices
across the UK. But this “Internet of
Things” age depends on power-hungry
processing, and the National Grid is
struggling to cope. Our energy mix is
shifting from large-scale coal, nuclear
and thermal generation to renewables.
Indeed, sustainable sources of energy
such as solar and wind now produce a
third of the nation’s electricity. But this
reliance on renewables leads to issues
with frequency stabilisation.
The obvious outcome is a smart grid
of interconnected power sources that
better matches supply with demand
in real time to deliver secure, stable
power 365 days a year. Such a scenario
could revolutionise the role of a UPS,
but only if there’s a fundamental
change in attitude.
Traditionally, a UPS is an underutilised
asset, only kicking into action when
there are difficulties with the mains
supply. However, advances in battery
technology, notably the increased viability
of lithium-ion, mean a UPS can now store
energy, transforming itself into a “virtual
power plant”. So, electricity generated
off-peak can be stored and used
during peak demand periods instead of
expensive mains supply, cutting energy
bills. Any remaining surplus can even be
sold back to the National Grid.
Known as demand-side response, this
grid balancing offers several types of
financial incentive. There are reserve
services which cover unexpected
increases in demand or a lack of
generation. Alternatively, there’s
frequency response, ensuring a stable
grid frequency around 50Hz.
Currently, there’s a reluctance from
many major energy users – data
centres in particular – to participate.
Understandably cautious by nature,
100-per-cent system uptime is their
main priority. Employing backup power
for other purposes is perceived as an
unnecessary risk. Using UPS batteries
for energy storage doesn’t make them
more likely to fail. It’s the opposite
– because the cells are in constant
use and closely monitored, overall
resilience is actually enhanced.
Our industry must highlight these
wider advantages. While reduced
energy bills and additional revenues
clearly make commercial sense, the
benefits aren’t merely financial.
We’ve already touched on enhanced
reliability, but a balanced grid also
ensures a more secure power supply,
reducing the risk of blackouts.
The All-Party Parliamentary Group
on Energy Storage claims UK battery
storage could top eight gigawatts by
2021, enough electricity to power
six million homes. But this ambitious
target will only be met if we share the
burden. Thousands of organisations
spend hundreds of thousands, even
millions, on their annual electricity bills.
These heavy energy users can’t just sit
on their hands and expect government
to solve everything. They’re part of the
solution – the data centres, hospitals,
factories and utilities.
These facilities with backup power
generation are perfect participants
in DSR. They reap the financial and
environmental rewards, while society
benefits from a sustainable supply. It’s
their responsibility to make that future
a reality.
This “Internet of
Things” age
depends on
processing, and
the National
Grid is
struggling to
Our dedicated team
Backup power


This article was sponsored by Riello U P S. The Parliamentary Review is wholly funded by the representatives who write for it.