Ringley Software Solutions LLP

A Message from Lord Pickles and Lord Blunkett, followed by Ringley Software Solutions LLP's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Ringley Software Solutions LLP is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.ringley.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
26 | RINGLEY SOFTWARE SOLUTIONS LLP
Mary-Anne Bowring, Ringley
CEO and relentless idea
creator. The real engine of
the company – a forward
thinker
Since the early 2000s, Proptechhas merged the lines
between our physical, digital and biological worlds.
Ahome that offers merely refuge is second rate, the age
of discovery is here and speaking to your gadgets is no longer a
sign of madness but an enhanced communication way.
For 20 years Ringley have served freeholders, leaseholders and resident
management companies managing their homes, investments, facilities, major
works, bad debts and more. Property management is only successful if customer
journeys are planned, their preferences stored and the minutia is well taken care of.
Arguably both managing agents and politicians are judged by the state of the rubbish,
so our journey with technology started with fast-tracking “housekeeping” issues to
keep things moving on site. Some ten years later Ringley continues to design out risk:
physical risk of the Grenfell kind, contractual risk and legislative compliance risk.
Events and customer journeys are designed, planned and underpinned by Proptech,
and our API connected apps have become mobile friendly.Designing with
consideration for all the stakeholders and ourselves as first customer in mind was
indeed the turning point to sail in the actual relationship-marketing era.
Our journey to PlanetRent: an app for all the stakeholders
As a major player in the emerging build-to-rent (BTR) sector, Ringley started its
research from the seven concepts that give life to the most impactful customer’s
journey for the so-called “Generation Rent” and reimagined them.
»Anticipation; » Immediacy; » Trackability; » Reliability when receipted;
»Rating; » Sharing; » Sustainability and ethics.
Those are the seven pillars on which our PlanetRent stands. The huge Ringley’s
database has given us the opportunity to fetch useful data and conduct surveys setting
up PlanetRent to deliver 100 per cent transparency to its users: landlords, agents and
tenants. The compliance dashboard is intuitive and constantly audits the compliance
with:
»Right-to-rent checks: the
Immigration Act 2014;
»Gas safety: the Gas Safety
Regulations 1998;
»HMO: Housing Act 2004;
»Deposit certificates: Housing Act 2004;
»EPC: the Energy Performance of Buildings
Regulations 2012 (England and Wales);
»DCLG “How to Rent” booklet: Deregulation
Act 2015.
The compliance dashboard shows what’s missing, expired or expiring soon. Our
STOP mechanisms protect the less organised, preventing sending expired docs
to tenants, reminding the user of the legislation and penalties, and providing a
“one-touch jump” to the right place to upload what’s missing, thereby making it
easy not to fall foul of legislation, providing an extremely fulfilling service to both
newbies and ad hoc users.
FACTS ABOUT
RINGLEY SOFTWARE
SOLUTIONS LLP
»CEO: Mary-Anne Bowring
»Established in 1997
»Based in Camden Town,
London
»Services: Property and risk
management
»No. of employees: More than
85
»The company continuously
gives opportunities to inner-
city students by keeping its
doors open for internships,
apprenticeships and work
experience
www.planetrent.co.uk
Ringley Software
Solutions LLP
27RINGLEY SOFTWARE SOLUTIONS LLP |
BEST PRACTICE REPRESENTATIVE 2018
»BRIGHT, BUSY, FUTURE LIVING
Our meticulously designed smooth journey is now ready and available
for all our users. The property industry is clearly facing a crisis the like of
which has never happened before. We wanted to provide a powerful
weapon to combat the Tenant Fees Bill while not only cutting costs
but giving a solution beyond what the market already offers.
We created PlanetRent, an app that aims to give life to a huge
community, which then leads into our other creation, a pure BTR app,
“Busy Living”. Designed for marketing facilities for hotel, BTR and
student housing users, this app monetises on-site facilities, enables
third-party service tie-ups, has built-in community building sporting
and social events marketing, and gets the tenants checking in online
with our e-check-in to deliver an unforgettable experience.
The future is now and in our hands and at Ringley we are striving
to be an active and supporting part of it, making “innovation” and
“adding value” prominent core values like never before.
PlanetRent is a central hub between
landlord, agents and tenants. In fact,
while the first two can easily interact
with each other, not being affected by
geographical or time boundaries, tenants
will benefit from the same process
immediacy when it comes to repairs
and looking after their new home.
The communication between landlord
and agents has probably never been
so quick before. A landlord can in fact
see all his properties at a glance in the
“Tracker”, on which his properties’
status is continuously updated; he
can invite one or more agents to find
tenants or advertise properties himself.
For landlords who choose to self-
manage, PlanetRent provides instant
membership of “Viewber”, a national
viewings service, and “Evolve”, who
offer a national inventories service, as
well as a handy 25 per cent discount
on photos, 3D and floor-plan packages
for all PlanetRent users.
The agents in turn, after receiving
photos, floorplans, EPC and any other
available document, can accept the
landlord’s suggested fee, or not,
and finalise advertising on Zoopla or
Rightmove, through the app’s publish
feature – billed to their normalaccount.
Tenants can start their search for a
new home on PlanetRent. At the peak
of their excitement, the viewing, they
can make their offer including special
requests, with floor plans, photos and
the EPC emailed straightaway. (Our
survey of 100 tenants found that 83
per cent had not received a copy of
the EPC in line with the regulation
requirements.)
PlanetRent makes every step quick and
immediate and captures the emotion,
enabling tenants to share the moment
on social media.
Coming back to legal compliance
aspects, in the “Welcome & Utilities”
area the landlord can just tick to send
deposit and gas safety certificates, HMO
declarations, inventories, and more.
A safety alert advises the user if a
document has expired or is missing,
and one-touch takes you to the place
to upload it fast. Extras, if uploaded,
such as washing machine manuals and
pictorial guides of how to care for the
appliances, can be triggered also.
The paperless concept of the
app simply works through offers,
references, e-contracts, move-in checks
and welcome letters, cutting those
obsolete traditional costs and hours of
time: we timed it, and it all could be
completed in less than ten minutes!
PlanetRent makes technology its main
driver, cloud-storing documents and
collecting payments via card or online
bank transfer.
The app never seems to stop
surprising, as repairs can be reported,
tracked and rated through it, from the
moment the tenant photo reports an
issue, to contractor selection, repair
sign-off and the post-repair contractor
rating. Smoothly done, you would say,
especially when e-keys can be sent
through the app, another sensational
feature that will save a lot of time and
worries for all the parties involved!
Advanced, immediate, social, ethical:
PlanetRent.
The future in
the palm of
your hand,
immediate
service, risks
managed,
tenants
delighted

www.ringley.co.uk

This article was sponsored by Ringley Software Solutions LLP. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister