Robert Mackie Funeral Directors Ltd

A Message from Lord Pickles and Lord Blunkett, followed by Robert Mackie Funeral Directors Ltd's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Robert Mackie Funeral Directors Ltd is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

robertmackiefd.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
30 | ROBERT MACKIE FUNERAL DIRECTORS LTD
Almanythie Hall,
our premises
Robert Mackie has provided funeral services to the people
of Peterhead, Aberdeenshire, and the nearby area for over
47 years. Robert explains that he and the rest of his team
believe in providing a comprehensive funeral service, doing
everything they can while still reflecting and incorporating
the wishes of the individual, family and friends. He tells
TheParliamentary Review
that his team are available 24 hours
a day, 365 days a year, and are able to advise on a variety of
different areas.
Since the age of 12, I have had the desire to be a funeral director. After 47 years
in the funeral industry, I am more than satisfied to say I have succeeded in this.
Through hard work and dedication, my work and that of my colleagues has been
recognised with awards such as the local award Best of Buchan, and Best Funeral
Directors in the North. It is our belief that we are obliged to the community, not
that the community are obliged to us. That has ensured my success over the past
47 years.
Growing community
I founded Robert Mackie Funeral Directors in the September of 1984, alongside
two other funeral directors in Peterhead. At this time, I worked alongside a
part-time employee, and in the following year and a half my staff expanded to
include three more full-time employees. Working with two small rooms, an office,
FACTS ABOUT
ROBERT MACKIE FUNERAL
DIRECTORS LTD
»Managing Director:
RobertMackie
»Founded in 1984
»Located in Peterhead,
Aberdeenshire
»Services: Funeral directors
»No. of employees: 8 full time
and 1 part time
Robert Mackie Funeral
Directors Ltd
Managing Director Robert
Mackie
31ROBERT MACKIE FUNERAL DIRECTORS LTD |
COMMUNITY
preparation area and coffin store, it
soon became clear that the demand
faced exceeded our space and staff.
In August 1986, just under two
years since I opened our funeral
directors’ premises, I then went
on to purchase a hall on Wilson
Street from the retiring Jehovah’s
Witnesses, by which point my staff
had almostdoubled.
We went from strength to strength,
while our national competitors
closed down or moved. In spite of
this, we felt it was important to
operate as if the other two were
still in operation, ensuring that our
standards did notslip.
After two years in our new residence,
we realised that the need once again
exceeded the available space, as
we catered to Peterhead and the
surrounding villages. As the most
north-easterly funeral directors, we
covered and continue to cover a
wide geographical expanse and a
considerable number of clients.
Located in a community whose
primary income in years past
came from fishing and farming,
attendance at funerals often if not
always exceeds 100 people.
As such, demand continued to grow
and in 1999 we would ultimately
build our own funeral directors’
premises, custom-made to seat
nearly 400 people but able to
accommodate nearly 1,000, seated
and standing.
Same in person, different in
pocket
When we are contacted by a
bereaved family, we ensure that we
treat them the same, irrespective of
their situation. From a young age,
Ibelieved in the importance of giving
the best of myself and never abusing
the vulnerability ofothers.
We pride ourselves on operating
under the policy that we are the same
in person, whether or not we are the
same in pocket.
I was saved by God at the age of 10
and was baptised in 1984. My strong
faith has allowed me to conduct
a large number of funerals for a
range of different people. I am both
honoured and privileged to do the
work I do and will never forget the
rock from which I amhewed.
I take great pride in my company
and ensure that I run a tight ship. I
will never ask my staff to do work
I would not do or have not done
myself, while also ensuring that we
are able to cater to the specific needs
of our clients. Some ask for horse-
drawn hearses, while others prefer
alternative modes of transport. My
commitment to my job is based upon
honesty and integrity. We look after
the broken hearts that the garments
are covering.
Changing state
There are individual challenges that
impact our operations. Following
the Dr Harold Shipman case, where
funerals or burials would normally
take place in three days, and
cremations in five, the Registration of
Death Act changed in Scotland.
This is particularly difficult for those
who are left behind as it slows down
the process for those grieving, and
it can take up to a week for the
paperwork to be released for the
loved one’s funeral to take place.
The system in Scotland, prior to
this, operated distinctly from the
Englishone. The closure of all
mortuaries in the local area has failed
to allow for appropriate provision
Demand
continued to
grow and in
1999 we would
ultimately build
our own funeral
directors’
premises,
custom-made to
seat nearly 400
people but able
to
accommodate
nearly 1,000,
seated and
standing
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
30 | ROBERT MACKIE FUNERAL DIRECTORS LTD
Almanythie Hall,
our premises
Robert Mackie has provided funeral services to the people
of Peterhead, Aberdeenshire, and the nearby area for over
47 years. Robert explains that he and the rest of his team
believe in providing a comprehensive funeral service, doing
everything they can while still reflecting and incorporating
the wishes of the individual, family and friends. He tells
TheParliamentary Review
that his team are available 24 hours
a day, 365 days a year, and are able to advise on a variety of
different areas.
Since the age of 12, I have had the desire to be a funeral director. After 47 years
in the funeral industry, I am more than satisfied to say I have succeeded in this.
Through hard work and dedication, my work and that of my colleagues has been
recognised with awards such as the local award Best of Buchan, and Best Funeral
Directors in the North. It is our belief that we are obliged to the community, not
that the community are obliged to us. That has ensured my success over the past
47 years.
Growing community
I founded Robert Mackie Funeral Directors in the September of 1984, alongside
two other funeral directors in Peterhead. At this time, I worked alongside a
part-time employee, and in the following year and a half my staff expanded to
include three more full-time employees. Working with two small rooms, an office,
FACTS ABOUT
ROBERT MACKIE FUNERAL
DIRECTORS LTD
»Managing Director:
RobertMackie
»Founded in 1984
»Located in Peterhead,
Aberdeenshire
»Services: Funeral directors
»No. of employees: 8 full time
and 1 part time
Robert Mackie Funeral
Directors Ltd
Managing Director Robert
Mackie
31ROBERT MACKIE FUNERAL DIRECTORS LTD |
COMMUNITY
preparation area and coffin store, it
soon became clear that the demand
faced exceeded our space and staff.
In August 1986, just under two
years since I opened our funeral
directors’ premises, I then went
on to purchase a hall on Wilson
Street from the retiring Jehovah’s
Witnesses, by which point my staff
had almostdoubled.
We went from strength to strength,
while our national competitors
closed down or moved. In spite of
this, we felt it was important to
operate as if the other two were
still in operation, ensuring that our
standards did notslip.
After two years in our new residence,
we realised that the need once again
exceeded the available space, as
we catered to Peterhead and the
surrounding villages. As the most
north-easterly funeral directors, we
covered and continue to cover a
wide geographical expanse and a
considerable number of clients.
Located in a community whose
primary income in years past
came from fishing and farming,
attendance at funerals often if not
always exceeds 100 people.
As such, demand continued to grow
and in 1999 we would ultimately
build our own funeral directors’
premises, custom-made to seat
nearly 400 people but able to
accommodate nearly 1,000, seated
and standing.
Same in person, different in
pocket
When we are contacted by a
bereaved family, we ensure that we
treat them the same, irrespective of
their situation. From a young age,
Ibelieved in the importance of giving
the best of myself and never abusing
the vulnerability ofothers.
We pride ourselves on operating
under the policy that we are the same
in person, whether or not we are the
same in pocket.
I was saved by God at the age of 10
and was baptised in 1984. My strong
faith has allowed me to conduct
a large number of funerals for a
range of different people. I am both
honoured and privileged to do the
work I do and will never forget the
rock from which I amhewed.
I take great pride in my company
and ensure that I run a tight ship. I
will never ask my staff to do work
I would not do or have not done
myself, while also ensuring that we
are able to cater to the specific needs
of our clients. Some ask for horse-
drawn hearses, while others prefer
alternative modes of transport. My
commitment to my job is based upon
honesty and integrity. We look after
the broken hearts that the garments
are covering.
Changing state
There are individual challenges that
impact our operations. Following
the Dr Harold Shipman case, where
funerals or burials would normally
take place in three days, and
cremations in five, the Registration of
Death Act changed in Scotland.
This is particularly difficult for those
who are left behind as it slows down
the process for those grieving, and
it can take up to a week for the
paperwork to be released for the
loved one’s funeral to take place.
The system in Scotland, prior to
this, operated distinctly from the
Englishone. The closure of all
mortuaries in the local area has failed
to allow for appropriate provision
Demand
continued to
grow and in
1999 we would
ultimately build
our own funeral
directors’
premises,
custom-made to
seat nearly 400
people but able
to
accommodate
nearly 1,000,
seated and
standing
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
32 | ROBERT MACKIE FUNERAL DIRECTORS LTD
for loved ones to mourn. That
responsibility now lies with the funeral
director. We have now made a large
mortuary facility, which has put a large
financial expenditure on our shoulders
with no governmentsupport.
I do, however, support the
organisation of funeral directors, and
the creation of a national licence.
Indeed, these rules and regulations
within our profession can be to the
benefit of our industry overall. It stops
people who do not have enough
experience from operating and starting
a funeral business. Through ensuring
we operate within a regulated industry,
I am sure we will be able to provide
services supported by both the family
and the state.
Counting my blessings
Having been blessed with good staff
I hope to continue for as long as the
Lord provides me with good health.
My success is not mine alone, and it
would be remiss of me not to give
due credit to my staff, both past
andpresent.
Through working with my good
Christian morals, I am proud to see the
company I founded in 1984 remain
successful to this day. Just as the
teachings of Paul advise, I have worked
to be firm but fair in my profession,
and on my staff.
There is no anchor to keep them
in place, and instead I rely on their
loyalty and desire to work alongside
me. While the profession I and my
staff work in has the potential to be a
sad one, our happy camaraderie goes
some way to reducing this.
Through treating each client as an
individual, I aim to ensure each and
every one of the funerals we offer is
respectful and honours the deceased
and their grieving family.
We pride
ourselves on
operating
under the
policy that we
are the same
in person,
whether or
not we are the
same in
pocket
Almanythie Hall, interior

robertmackiefd.co.uk

This article was sponsored by Robert Mackie Funeral Directors Ltd. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development