
THE PARLIAMENTARY REVIEW
Highlighting best practice
40 | ROSE CARE SUFFOLK LTD
comments from our clients and their
families. We value feedback from
our clients, and, thanks to regular
visits they receive from the registered
manager, client coordinator and team
leader, we feel connected to the
people we care for.
Our office is situated in Felixstowe,
and we often have clients or their
families visit us in the office to
discuss care requirements. We also
undertake an initial assessment free
of charge, during which we discuss
what outcomes the person would like
to achieve from their care and the risk
assessments required to ensure both
the person and the carer are safe.
As a company, we also realise that
people can feel isolated and lonely, so
we’ve decided to run a small club for
our clients, The Rose Care Club. The
club has a magazine twice a year, and
we encourage clients to contribute
to it. We also have outings to local
places of interest and arrange coffee
mornings or an afternoon tea. This
initiative is still in its first year, but it
has been very successful, with positive
feedback from our clients.
Areas of change and
challenges
We feel it is very important for the
company to work with the local
health professionals to provide the
best care possible for our clients. We
are very lucky in Felixstowe to have
a community matron whom we can
contact if we have concerns about
our clients. We regularly have joint
visits with the matron, occupational
therapist and physiotherapist from
the local health community team
to assess needs and review care
plans. The future of joined-up care
is for social and health care to work
together to achieve the best outcome
for everyone. Carers are the people
who see clients the most, but often
they are not consulted by doctors
or hospital staff when those people
have health problems. Instead, a carer
could tell the health professional what
the situation is at home, to prevent a
faileddischarge.
We face many challenges as we go
forward. For example, Rose Care
is a private company, not part of a
national franchise, and therefore
does not have the support systems
that many large companies can
rely on, such as human resources
and compliance departments.
With increased regulation – which
everyone in the industry would
agree is necessary – come extra
costs such as training, the changes
Care at the forefront of
everything we do
As a company,
we also realise
that people
can feel
isolated and
lonely
“
“