Rotowash UK

A Message from Lord Pickles and Lord Blunkett, followed by Rotowash UK's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Rotowash UK is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP

www.rotowash.com

1ROTOWASH UK |
BEST PRACTICE REPRESENTATIVE
Managing Director Julian Stone
Members of the sales team
manning the Rotowash
stand at The Cleaning Show
Rotowash is a specialist import, sales and service company
with an exclusive UK-wide agent’s territory for its own range
of industrial floor cleaning machines. As such, the business
comprises two key elements: business-to-business sales and the
service and maintenance of its machinery. Managing Director
Julian Stone tells the
Review
more about its recent success and
explains that its industrial floor cleaning machine is one of the
most efficient and robust machines available in the UK.
We provide premium products that have been specifically designed to tackle all
types of flooring, which traditionally rotary cleaning machines often struggle
with. Our patented brush system can reach deep down into the irregularities of
profiled floors such as grouted tiles, studded rubber, entrance matting or escalator
steps and is equally effective for scrubbing and buffing flat surfaces such as vinyl,
terrazzo and wood. On carpets the versatile brushes extract the dirt, lift the pile and
leave the carpet clean, well groomed and dry within minutes.
Established brand
In 1947, Karl Fink founded a die casting company in Wagna, Austria, offering
his customers all levels of manufacturing penetration, from design and tool
building to die making and casting, and machining – from the raw material to the
finished product. In the 1970s the company diversified under the leadership of the
Morokutti family and started to develop a floor cleaning machine, the first model of
which was sold in 1971. Shortly after this, agent territories were established across
Europe and further afield. One such territory saw the Korski family getting involved
FACTS ABOUT
ROTOWASH UK
»Managing Director:
JulianStone
»Founded in 1947
»Based in Isleworth
»Services: Specialist sales and
servicing of industrial floor
cleaning machines
»No. of employees: 39
Rotowash UK
THE PARLIAMENTARY REVIEW
Highlighting best practice
2| ROTOWASH UK
with the distribution of Rotowash
machines throughout Scandinavia.
In 1981, the Korski family obtained the
rights to distribute Rotowash machines
throughout the United Kingdom and
in doing so founded Rotowash UK
Limited. In 1990, Mitch Masters was
appointed as Managing Director, a
position he held until his retirement
in 2017. During this time, Mitch
was instrumental in launching the
Rotowash M class range of machines,
a completely re-engineered product
range that improved our machines in
almost every area.
In 2017, I joined the board as the new
Managing Director, having previously
spent 34 years working for a large
facilities management company where
I gained a wealth of knowledge of
the cleaning industry. I have aimed to
bring a fresh outlook to the company
and have set about improving the
company’s processes and procedures.
This has already led to the introduction
of a new CRM system, the award of
the SafeContractor accreditation for
achieving excellence in health and
safety in the workplace and ensuring
that all aspects of the business are
accredited under the BSI 9001-
2015standard.
With a strong background in the
cleaning industry, I fully understand
the difficult jobs that cleaners are
asked to perform. Not only is it
physically taxing but it can also be very
frustrating to be given a machine that
is just not suitable for the job in hand.
We believe that using a Rotowash is
definitely one of the answers to these
problems. It is an extremely versatile
machine, which is easy to use but
designed specifically to minimise
musculoskeletal impacts and any
subsequent disorders.
Quality product, quality service
Health and safety is a key focus within
our business so we are particularly
keen to ensure that anyone who uses
a Rotowash can do so without putting
themselves at any unnecessary risk. To
further endorse this principle, we offer
free training to all operatives for the
lifetime of the machine. This means
that any new user can be properly
trained to both use and maintain our
machines, which effectively safeguards
them and, importantly, protects the
longevity of the machines our clients
have purchased.
At Rotowash, selling a client a machine
is only the start of the customer
relationship. It is vital that we put
in place a process that looks after
the customer’s asset and we do this
through our service department. Our
comprehensive after-sales support
team, manned by a dedicated network
of engineers, services items so as to
minimise downtime with minimal
disruption to the client’s workflow
or business. With the Preventative
Maintenance Agreement, which
operates on a rolling 12-month basis,
clients are also covered for all call-
out and labour costs in the event of
emergency repairs. Not only that,
but the PMA provides a managed
maintenance programme with planned
service visits carried out on a five-
month cycle.
M60 cleaning a large
sports hall
Our
comprehensive
after-sales
support team,
manned by a
dedicated
network of
engineers,
services items
so as to
minimise
downtime with
minimal
disruption to
the client’s
workflow or
business
3ROTOWASH UK |
BEST PRACTICE REPRESENTATIVE
While this is one of our greatest
strengths, it does have a downside
in that if the machines are regularly
serviced and looked after, they will
last for over 20 years. This is of course
a fantastic testament to one of the
benefits of the Rotowash machine but
it does mean that we cannot go back
and sell our customers a new machine
every couple of years. Our machines
are built to last and we are so
confident in this fact that we provide
a three-year warranty with every new
machine sold.
Ensuring sustainable practices
Safeguarding the environment for
future generations is everyone’s
responsibility and this is something
that we at Rotowash are keen to play
our part in. Thanks to its unique design
features, the Rotowash machines are
designed to use up to 90 per cent less
water and chemicals than conventional
cleaning machines. These benefits
are enjoyed across our diverse client
base, which includes customers from
the NHS, care homes, schools, leisure
centres, retail malls, hotels, restaurants,
public houses, offices, warehouses,
distribution centres, manufacturing
plants and breweries. Indeed, we
can confirm that any premises with
a floor that needs cleaning could use
aRotowash.
Since joining the company, one of
my biggest challenges has been to
streamline processes, particularly
given that so many of our team are
homeworkers, spread out across the
UK. We have achieved this by moving
away from paper-based systems and
by introducing technological solutions,
which ensures that everyone in the
company has quick and easy access to
our customers’ data, while ensuring
that this information is properly
protected with GDPR in mind.
Looking to the future, we launched
a new battery-powered machine in
the spring of 2019. This comes with
all the tried-and-tested features of
our cabled machines while adding
health and safety, convenience and
flexibility advantages. As importantly
though, our new machine enables
us to continue to offer high-quality
solutions for our customers’ ever-
changingneeds.
Safeguarding
the
environment
for future
generations is
everyone’s
responsibility
and this is
something
that we at
Rotowash are
keen to play
our part in
An engineer tightening
the gears on a Rotowash
machine

www.rotowash.com

The Parliamentary Review Publication, in which this article originally appeared, contained the following foreword from Rt Hon Michael Gove.

Rt Hon Michael Gove's Foreword For The Parliamentary Review

By Rt Hon Michael Gove

This year's Parliamentary Review comes at a momentous time for parliament, as we collectively determine the destiny of the United Kingdom. 

On October 31, the UK will leave the European Union. The successful implementation of this process is this government's number-one priority.

Three years after a historic referendum vote, we will deliver on the decisive mandate from the British people. Trust in our democracy depends on it. Until that final hour, we will work determinedly and diligently to negotiate a deal, one that abolishes the backstop and upholds the warm and close relationship we share with our friends, allies and neighbours in the EU. But in the event that the EU refuses to meet us at the table, we must be prepared to leave without a deal.

As the Chancellor of the Duchy of Lancaster, it is my job to lead on this government's approach, should that scenario happen. Preparing for Brexit is my department's driving mission. But while I am leading this turbocharged effort, the whole of government is committed to this endeavour.

Ministers across Whitehall are working together to ensure that every possibility is considered, every plan is scrutinised and every provision is made. A daily drumbeat of meetings means that we are holding departments accountable, so that preparations are completed on time.

The chancellor has confirmed that all necessary funding will be made available. And we have mobilised thecivil service, assigning 15,000 of our most talented civil servants to manage our exit from the EU.

We will make sure that on November 1, there is as little disruption to national life as possible. Our trade relationships will continue to thrive, thanks to agreements with countries around the world worth £70 billion. Our country will remain secure, thanks to nearly 1,000 new officers posted at our borders. And the 3.2 million EU nationals now living and working among us can remain confident, with absolute certainty, of their right to remain in the UK.

Above all, our goal is to be transparent. Soon, we will launch a public information campaign so that citizens, communities and businesses are ready and reassured about what will happen in the event of “no deal”.

In my first few weeks in this role, I have travelled to ports and tarmacs, borders and bridges, all across the UK –from the seaside of Dover to the rolling green hills of County Armagh. I have heard from business owners and border officials, farmers and hauliers. They are ready to put an end to uncertainty. And they are ready to embrace the opportunities ahead.

Our departure from the EU will be a once in a lifetime chance to chart a new course for the United Kingdom. Preparing for that new course will be a herculean effort. But this country has made astounding efforts before. We can do it again.
Rt Hon Michael Gove
Chancellor of the Duchy of Lancaster