The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, its uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Rules Restaurant is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.
The Rt Hon Lord David Blunkett, MP
The Rt Hon Lord Eric Pickles, MP
9RULES RESTAURANT |
BEST PRACTICE REPRESENTATIVE 2019
Serving the finest food and drink
Rules has welcomed families
for a number of generations
Rules is London’s oldest restaurant, founded in 1798, the
same year Napoleon began his campaign in Egypt. Thomas
Rule founded the restaurant as an oyster bar in Covent
Garden and it has remained on the same site ever since. It has
only been under the ownership of three families throughout its
history, with John Mayhew, the current owner, purchasing it from
the Bell family in 1984. Managing Director Ricky McMenemy tells
The Parliamentary Review
how its rich heritage and penchant
for pushing boundaries have survived for over 200 years.
Rules has been private and independent throughout our history, always with a touch
of the maverick. Our aim is to perfectly blend the new and courageous with heritage
and tradition. Historically, Rules has been the restaurant of the landed gentry and was
famously used in
, a series that was emblematic of this sort of clientele.
As a staff body, we act as custodians of a building upon which English Heritage
bestowed the Grade II listing and which Sir John Betjeman once described as a
unique piece of London’s history. Betjeman was later part of a campaign to prevent
the destruction of Maiden Lane, the street on which Rules stands. Many families
have been dining with us for over 30 years and we feel a genuine affinity with
those who have supported us. This is quite remarkable for a restaurant that is
based in one of the busiest tourist destinations in the world.
Outstanding food in a hospitable environment
The unique heritage that makes Rules distinctive isn’t just found in our location.
Very few restaurants in the UK specialise in classic game cookery like we do and,
»Owner: John Mayhew
»Founded in 1798
»Based in Covent Garden,
»Services: Lunch and evening
THE PARLIAMENTARY REVIEW
Highlighting best practice
10 | RULES RESTAURANT
in fact, we serve more game than
anywhere in the country. To ensure
the quality and authenticity of our
produce we have our own shooting
estate in County Durham that is used
to teach staff about game, husbandry,
estate management and the care and
cooking of game. Once it is transferred
to the kitchen, our chefs display great
skill in preparing and cooking a range
of dishes and they are well versed in
treating and nourishing game meat.
In the dining room itself, we maintain
the highest standards and aim to offer
first-class service in a relaxed, hospitable
environment. Engaging with the
customer in an appropriate manner is
vital. This entails knowing when to talk
and laugh and when to give them space.
Taking care of our guests and allowing
them to leave having had a great
experience is the most important part
of our mission. This service begins the
moment they walk through thedoor.
My role involves setting the tone of the
restaurant and ensuring the highest
standards are upheld at all times. We
have an outstanding team who bring
passion and skill to their roles, and they
allow customers to feel as comfortable
as they would in their own home. Many
of our customers have stressful, busy
jobs, but we offer them the opportunity
to relieve this burden and relax.
A pioneering approach to
At Rules, our staff are treated as
people rather than as a commodity.
We have always prided ourselves on
rejecting the bullying atmosphere that
exists in many kitchens and we place a
strong emphasis on allowing our staff
to enjoy a proper work-life balance.
Recruitment agencies have reflected on
our forward-thinking practices, which
allow us to demand 100 per cent
commitment during every shift.
Our carefully managed rota system
prevents staff from becoming
overworked and we have pioneered a
long-weekend scheme that gives staff
regular four-day breaks, while days off
are always positioned on consecutive
days. We expect high standards and
absolute commitment from our staff,
so it is vital we reciprocate this through
our management. As a result, staff
stay with us for a long time on fixed
contracts, either full or part time.
The only quieter period during the
year is August, when a number of city
workers are on holiday, so it is essential
that our staff remain motivated year
round. Our food and service require
keen attention to detail and our
historic location must be kept in the
best condition. If we don’t meet the
criteria that our discerning customers
expect we will lose business, but their
loyalty is testament to our work. We
have a number of fourth-generation
customers coming through our doors
every day, and retaining their custom is
an important part of our heritage.
Tackling the recruitment
Service is one of the hallmarks of the
Rules experience, so our recruitment
process is thorough and detailed. We
only employ those with a genuine
passion for food and hospitality, often
considering their enthusiasm before
Rules is London’s oldest
In the dining
aim to offer
service in a
11RULES RESTAURANT |
BEST PRACTICE REPRESENTATIVE 2019
experience. We want engaging staff
that love the sector.
Sadly, there are dwindling numbers of
qualified and enthusiastic young people
joining the sector and this is affecting
restaurants. The industry has failed on
some level to appropriately show that
hospitality is a rewarding profession, as
it is on the Continent; instead it is seen
as a temporary stop on the way to the
next phases in a career. Brexit has also
played a role, with many EU nationals
leaving the country in the wake of the
UK’s decision to leave. London and
the UK have become a less attractive
proposition for people across Europe
and this is affecting our sector.
We also attribute some of the blame to
the local council, who have approved
planning permission for too many
restaurants, some of whichfail.
Thisleads to the demand for
employees outstripping the supply, and
roles are going unfilled. We appreciate
that Covent Garden is an appealing
location, but we hope the council
consider the impact that a proliferation
of new restaurants will have on the
There is only one Rules
As we look to the future, we will
continue to be innovative and open
minded in our practices, but we will
never shy away from preserving our
heritage and retaining everything that
has worked for over 200 years.
We have recently adapted an
underutilised part of the building
and turned it into a cocktail area and
winter garden, maximising our space.
To move forward, we are looking at
how we can best prepare Rules for the
next generation. When I hand over the
reins, I want to ensure it is at the peak
of its powers. Within the restaurant
industry there is a sea of change, but
we represent a sea of tranquillity.
There is only one Rules, and you
will have to come and experience it
Service is one of
the hallmarks of
Rules has created a
The Rt Hon Theresa May MP's Foreword For The Parliamentary Review
British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone.
The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.
But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.
Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.
I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country.
British politics provides ample material for analysis in the pages of The Parliamentary Review