Shield Pest Control

A Message from Lord Pickles and Lord Blunkett, followed by Shield Pest Control's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Shield Pest Control is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.shieldpestcontrol.co.uk

1SHIELD PEST CONTROL |
BEST PRACTICE REPRESENTATIVE 2020
A Shield specialist out on a job
Covering a vast range of
sites and premises
Shield Pest Control (UK) Limited specialises in providing
quality services for the eradication of pests and control
of unwanted animal species. Managing Director Daniel
Steward says the scope of the company’s work is broad,
including rodent, insect and bird control, as well as mammal
management. With more than 44 years’ experience, the
company has a portfolio of 500 long-term customers across
both the private and public sectors.
We have a wide range of systems in place to support and underpin quality. We are
CEPA certified, which means we have attained the European standard of EN16636
for Pest Control, one of a small number of contractors to achieve this in the UK.
Our commitment to UKAS ISO 9001:2015 is a demonstration of how robust our
quality systems are. Our quality manual is designed to spot problems in quality and
deliver continuous improvement. In addition to being granted a Royal Warrant
by Her Majesty the Queen, Shield delivers pest control services across the entire
Parliamentary Estate along with several highly demanding housing associations, for
example The Peabody Group.
Our mission is to provide our commercial and domestic clients with long-term pest
control solutions to protect their working environment, employees, customers
and homes alike. We deploy a team of technicians who are trained to the highest
standard and deliver our full range of pest control. We use footmen in central
London and have a fleet of vehicles across the rest of the country.
We partner with all of our clients, allowing seamless delivery of high standards of
service, while operating with the same ethics as the client. We share a common
FACTS ABOUT
SHIELD PEST CONTROL
»Managing Director: Daniel
Steward
»Founded in 1975
»Located in London
»Services: Pest control
»No. of employees: 40, plus 10
national service partners
Shield Pest Control
THE PARLIAMENTARY REVIEW
Highlighting best practice
2| SHIELD PEST CONTROL
set of goals with our clients, such
as quality, standards, environmental
sustainability, customer service levels,
performance and much more. We
are respected for offering a personal
service that has driven long-term
customer retention, stable employment
of the core team, and a major focus
onsustainability.
Past pests
Today’s pests are no different from
their predecessors and continue to be a
public health hazard. This also extends
to disrupting business continuity and
public service delivery and can lead
to a major degradation of reputation
andbrand.
A typical day at Shield Pest Control
might include delivering a moth
treatment in a person’s home, a rodent
baiting treatment within a 36-floor
office building, a bedbug extermination
programme at a local care home, the
provision of pigeon-proofing at a sports
stadium, and a night time fox problem
that needs to be dealt with expertly
and discreetly.
Our investment in staff and ongoing
technical training has allowed us
to attain meaningful qualifications
and accreditations, which enables
us to maintain our competitive
advantage when tendering against or
partnering with large national facilities
management firms. This means our
highly specialised pest control service
can be accessed by a broader range of
customers, supporting the principles of
greater choice and market efficiencies
within the economy.
Around 5,000 jobs a year from
housing associations result in us
delivering a critical service to all
residents, both within their individual
homes and in the communal areas.
By helping to educate residents about
basic preventative tactics, we are
able to deploy lasting pest control
solutions, improving general levels
of hygiene. As we work across large
housing estates, we have been able
to recruit potential local talent, which
brings a greater sense of duty of care
and local knowledge into the on-
siteteam.
Based in and working
across London
In addition to
being granted
a Royal
Warrant
holder by Her
Majesty the
Queen, Shield
delivers pest
services across
the entire
parliamentary
estate
3SHIELD PEST CONTROL |
BEST PRACTICE REPRESENTATIVE 2020
Hey pest-o
Within the pest control industry, the
challenges we face remain relatively
consistent. There continues to be a
dearth of trained technicians available
for employment, which can put
pressure on scaling a pest control
business. Pest immunity to rodenticides
requires additional industry research
into new products and methods for
pest control and prevention.
Legislation around public health
hazards in public places, food and
beverage and housing has driven a
greater awareness in employers’ and
administrators’ duty of care, leading
to a greater emphasis being placed on
offering lasting preventative solutions
to protect customers, employees
and users. An incremental positive
impact of sustainability guidelines
and heightened public awareness of
environmental concerns also manifests
as a strong commercial and further
employment opportunity for the pest
control industry.
It’s all in the pest
We are becoming increasingly able
to compete with large multinational
firms, as businesses and homeowners
are seeing the value of working with
organisations who maintain the
personal-service approach to business.
We see competition from national firms
who dominate public sector contracts,
whereby service is determined by
volume pricing and an impersonal
approach to delivery. There is a history
of large-scale failure in multinational
delivery of complex and multi-tiered
contracts that can fail the general public
and enterprises alike. The belief that
facilities management can be delivered
at a consistent standard across multiple
disciplines often breaks down with
specialised sectors like pest control.
Given the impact pests can have on
public health, this approach often fails
in its duty of care.
Our progress in the last 12 months,
competing with the larger facilities
management firms, clearly demonstrates
that it’s still possible for a mid-sized
business to deliver a high-quality service
while remaining competitive. The
significance of a new major contract
win secures additional long-term
employment, further staff development
and a service that delivers a level of
quality and effectiveness to customers
that is appropriate to each individual pest
control situation. In the case of Shield
Pest Control, one-size doesn’t fit all.
A typical day at
Shield Pest
Control might
include delivering
a moth
treatment in a
person’s home, a
mice-and-rats
baiting treatment
within a 36-floor
office building or
a bedbug
extermination
programme at a
local care home
We work widely across
the hospitality sector

www.shieldpestcontrol.co.uk

This article was sponsored by Shield Pest Control. The Parliamentary Review is wholly funded by the representatives who write for it.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development