The Senate Group

A Message from Lord Pickles and Lord Blunkett, followed by The Senate Group's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from The Senate Group is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.senate-group.co.uk

33THE SENATE GROUP |
BEST PRACTICE REPRESENTATIVE 2019
The Keeling family
Senate House, our office
and purpose-built training
and national operations
centre
There is a tendency to assume that security risk means cyber
risk or possibly a bomb threat. The Senate Group take a
more pragmatic, comprehensive view in analysing risk and
considering the measures required to protect businesses, people
and assets, delivering a diverse portfolio of services to support
customers in their response to existing and evolving threats to
their organisations. CEO Paul Keeling and Managing Director
Janet Keeling tell
The Parliamentary Review
more.
The Senate Group is an SME that “punches above its weight”. Based in a small
South Cheshire town, we deliver services to many large multinational companies.
Founded in 2000 from our own home, motivated by providing exceptional service.
Our primary focus has always been to deliver extraordinary customer satisfaction, at
the expense of short-term gain if necessary, with an obvious pursuit of a purpose
beyond profit and a passion for making a difference.
We built the business upon our combined skills, expertise and values. Paul has a
background of 32 years in the police service, including secondment to the Home
Office Crime Prevention College as Director of Studies. Janet has a background
in the hospitality industry. Security and risk expertise is therefore underpinned by
a strong customer service culture that is evident throughout our entire company
and anyone we engage with. Customers often testify to this, and to our team’s
infectious enthusiasm and creativity.
At our purpose-built headquarters Senate House, we have created an outstanding
working environment, with training and conferencing facilities, high-spec office
accommodation, along with a 24/7 control room, all set in grounds overlooking
Alsager Mere.
FACTS ABOUT
THE SENATE GROUP
»CEO: Paul Keeling
»Managing Director:
JanetKeeling
»Established in 2000
»Located in Alsager, Stoke-on-
Trent
»Services: Design, development
and delivery of bespoke
training courses, intelligence
reporting services, 24/7
control room services,
security threat analysis and
risk assessment, security
auditing, security penetration
testing, desk-top exercises,
investigations, production of
policies and procedures and
the Security Experts Forum
»No. of employees: 25
The Senate Group
THE PARLIAMENTARY REVIEW
Highlighting best practice
34 | THE SENATE GROUP
Varied provision delivered by
a skilled team
Working with an impressive, unique
team of professionals, drawn from
police, military and other backgrounds,
we have also been successful in
nurturing home-grown talent, heavily
investing in young people after school
or university education. Several line
managers joined the company as
apprentices immediately after full-time
education.
Now as market leaders, with an
impressive client base, we provide
specialised security training and
solutions to organisations throughout
the UK and abroad. Personal,
innovative services and products
are designed to meet the individual
requirements of customers based on a
deep understanding of their objectives,
needs and specific business risk.
In the past we have worked with
organisations from fields such
as property management, retail,
pharmaceutical, manned guarding, the
public sector, facilities management,
food production, finance and insurance,
media, international sport and logistics.
We also have a strong track record
in working closely with customers to
design and deliver specialised training
courses, in order to meet specific
training needs. Courses have been
developed to deliver learning outcomes
and are successful in addressing the
training requirements of workforces
that need to understand threats to
their company and organisational
emergency-preparedness requirements.
The Senate National Operations
Centre and Senate Security
Experts Forum
We have grown organically, based
on customer demands for a robust
response to an evolving security risk.
In response to customer needs for the
management of lone workers, support
in managing emergency incidents and
an exponential increase in requests for
the provision of reliable and relevant
intelligence reporting, the National
Operations Centre was established in
2013 and was successful in achieving
NSI accreditation. This unique provision
provides a one-stop-shop for customers
requiring support on a 24/7 basis.
Seeking to bring innovation into NOC
services after four successful years of
operation, we worked with a security
technology partner to develop the
The grounds at Senate
House
There is a focus
on incorporating
the brand
promise
‘Excellence as
Standard’ into
everything
»CUSTOMER FEEDBACK
We have always been delighted to receive nominations for industry
awards and thrilled when we have won on several occasions. What
matters more is the feedback from our customers, who we need far
more than they need us, and whose opinion is generated by their
experience of working with us.
“Nobody does it like Senate” – Health and Safety Director, global
property management company
“Thanks to Senate’s excellent guidance, we have further improved
the standard of security throughout the company. Senate is
an extremely professional business with exceptional levels of
commitment and flexibility to meet our security needs” – Group Risk
Manager at an international food producer
“Their ability to work through the various regulatory, cultural and
legal differences in each country while ensuring that we reach
a positive result is exemplary. I highly recommend Senate to any
organisation, whether their services and business needs are on the
local, regional or global level. The expertise, the commitment and the
professionalism of this company is unchallenged” – VP at a global
security health and safety, pharmaceutical industry
35THE SENATE GROUP |
BEST PRACTICE REPRESENTATIVE 2019
“Nucleus by Senate” smartphone app.
The app is designed to innovate all NOC
services, using cutting-edge workforce-
management technologies with
incident-management communication
tools and interlinking this with timely
and accurate intelligence reporting. The
app is currently in its final stages of beta
testing and will start making its impact
on the market in late 2019.
2018 was the inaugural year for the
“Senate Security Experts Forum”,
which was introduced in March and
occurred again in October, with the
objective of offering an opportunity
for manufacturers, systems integrators,
customers and potential customers to
meet, share ideas and experience first-
hand the facilities at Senate House,
including the National Operations
Centre. A formal programme of
presentations and corresponding
exhibitions included contributions from
the following: Genetec, Microsoft
Azure, Axis Communications, Assa
Abloy, Grantfen, Impregnable Doors
and many more.
Authorised Economic Operator
One of the options highlighted by the
UK government to help reduce the risk
of delays at the post-Brexit border is
acquisition of the Authorised Economic
Operator (AEO) certification. Senate
has worked closely with HMRC AEO
Division, to design, develop and deliver
a nationally accredited Level 3 AEO
qualification: “Organisational Award
for Security Management Systems
Within the Supply Chain”.
Courses are regularly delivered both
to HMRC staff at Senate House and to
commercial organisations throughout
the UK. Students have consequently
acquired the techniques and
understanding to assess and evaluate
security and public safety threats,
then advise on counter measures
for businesses operating within an
international supply chain.
“Internationally recognised as a mark
of quality, an AEO certificate effectively
demonstrates that your role within the
international supply chain is secure,
and that your customs controls and
procedures are efficient and compliant,
designed to ensure that international
supply chains are secure and controlled
from the point of origin through
to the final delivery destination” –
TheInstitute of Export.
Challenges
One of our biggest challenges is to
find people who have the skills and
expertise to consistently produce work
to our standards and to align with
our unique brand and culture. Our
strategy is to recruit staff primarily for
the customer experience we deliver.
We search for talented people who
understand that groundbreaking is our
norm and recruit for values such as
integrity, professionalism and attitude
– skills can be trained, but values
areinherent.
Our primary
focus has always
been to deliver
extraordinary
customer
satisfaction, at
the expense of
short term gain
if necessary,
with an obvious
pursuit of a
purpose beyond
profit and a
passion for
making a
difference
»WHY IS SENATE DIFFERENT?
»Staff deliver a “Senatised” customer experience that is consistent,
differentiated and memorable
»There is flexibility in responding urgently, imaginatively and
effectively to customer emergencies, with minimum bureaucracy
»There is a focus on incorporating the brand promise “Excellence As
Standard” in creative ways, into everything
»Achievement of high levels of customer advocacy in generating
referral business has supported the development of lasting client
relationships, some for over 18 years
»A focus on delivering a striking, unforgettable customer experience,
rather than bottom-line thinking
»Delivering promises, on time, based on an awareness that
customers have a choice
»Engagement with customers, basing business decisions on a
detailed understanding of their current and future needs, always
striving to form and nurture symbiotic relationships
»No funds are allocated to aggressive marketing strategies; there is a
consideration that it is a tax for unremarkable service
»Everyone understands that the provision of generous, memorable
hospitality is at the centre of our culture.

www.senate-group.co.uk

This article was sponsored by The Senate Group. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister