Thomas Miller & Co

A Message from Lord Pickles and Lord Blunkett, followed by Thomas Miller & Co's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Thomas Miller & Co is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

Highlighting best practice
Chairman Hugo Wynn
Thomas Miller is an international provider of market-
leading insurance services. The majority of the companies
under their ownership or management are widely
acknowledged leaders in their respective markets. Among their
portfolio are mutual organisations and specialist insurance
services companies. The main activities of Thomas Miller are as
follows: management services for transport and professional
liability insurance mutuals; insurance managing general agency;
professional services, including technical services, legal advice
and captive claims management; and investment management
for institutions and private clients. On these and other matters,
Chairman Hugo Wynn Williams says more.
The company’s origins
Thomas Miller’s origins have their basis in the provision of management services to
mutual organisations, especially in the areas of international transport and professional
indemnity, and to this day we manage a large proportion of the most important
mutual insurance companies. Indeed, we are increasingly applying our knowledge and
expertise in the development of specialist insurance servicesbusinesses.
Since we started trading in 1885, we have focused heavily on excellence of service
provision. By setting the standards that others follow, we continue to identify
opportunities, deliver growth and define success.
Since our beginnings in the transport sector, we have constantly sharpened and
further embedded our core skills in such domains as underwriting, claims handling,
loss prevention, legal advice and investment management. Our comprehensive
management system offers a wide range of services to mutual insurers, in
addition to which we also have a developing portfolio of specialist insurance
At Thomas Miller, we believe that it is when we are dealing with complex challenges
that we thrive most. Key to our manner of operating is our strengthening of already
strong relationships – relationships that survive both the good and the not-so-good
times. Another of the characteristics – one that affords us the ability to define standards
– is our keen attention to detail without losing the ability to look at the bigger picture.
Where and how Thomas Miller plans to grow
Our strategy with regard to growth is, in addition to strengthening our core
business, further investment in and emphasis on our faster-growing agency
and insurance services propositions. This, together with enhancements to our
international operational platform, will significantly enhance the effectiveness of
»Chairman: Hugo Wynn Williams
»Founded in 1885
»Based in London
»Services: Management
services for insurance mutuals,
insurance managing general
agency and professional
»No. of employees: 750
»Thomas Miller is one of the
world’s largest providers of
insurance to the transport
industry and has offices in 18
locations around the world
Thomas Miller
our organisation. This will result in our
business profile continuing to evolve
from our roots as a manager of mutual
organisations to a market-leading
international insurance services group.
Also, by way of growth, we intend
to maintain the continuity of our
traditional business, which is so
crucial to our business model and
offers us a sound platform that
supports our diversification and
growth. In this way, we will continue
to develop and remain leaders in our
The values that underpin
Thomas Miller
Underpinning Thomas Miller is a set
of four values, the first of which being
– quite simply – service excellence. In
everything we do, there is a genuine
commitment to providing the best
possible service that we can. This
means striving for international
consistency and never compromising
on quality. Being supportive also ranks
highly among our priorities. In practice,
this means making the complex as
simple as possible, ensuring that clarity
is achieved. This is essential as a means
of providing value to members and
customers alike.
Inventiveness is equally important: We
want to be at the forefront of new
developments that offer everyone better
ways of doing things. This means, for
instance, never relying solely on the
status quo but rather questioning it
and the assumptions that underlie it.
Fundamental to our business is the
enormous value we place on always
acting with integrity – that is, on
doing the right thing. This is a value
on which we will never compromise.
Maintaining adherence to this value
is not only ethically correct in itself
but also promotes trust between
us and our stakeholders, as well as
Political commentary
What’s particularly relevant at the
moment is the impact of Brexit on
companies like us. In this respect, we’ve
decided to open an office in Rotterdam,
so that our businesses are able to
continue trade in Europe after our exit
from the EU. With all the uncertainty
surrounding Brexit, there is a cost – a
cost that, it must be said, we have felt.
However, in business, problems can also
present opportunities, and I believe this
is equally the case with Brexit. So long
as we remain abreast of the situation,
we can expect business opportunities to
come in its wake. We already have strong
representation in 18 countries and do not
expect these relationships to falter. Even
though we are fundamentally based in
the UK, working internationally is core
to how we do business – and will be for
a long time to come.
Corporate social responsibility
At Thomas Miller, we place great
importance on behaving responsibly
and being a good corporate citizen.
Consequently, we have just launched
a unique and specifically designed CSR
programme: “Be the Difference”.
Be the Difference provides a framework
that enables our employees to develop
and grow as individuals. At the same
time, it provides the opportunity for
us to play our part in the community.
This is much more than charitable
giving, although that is an important
element: It goes to the heart of how
we treat people, our participation in
the communities where we work and
our impact on the environment around
us. It is an essential part of our DNA.
By combining our values with business
excellence, together with being a good
corporate citizen, we expect to continue
our successful evolution towards being
recognised internationally as a market-
leading insurance services group.
Bridging the gap
In everything
wedo, there is
a genuine
commitment to
providing the
best possible
service that we

This article was sponsored by Thomas Miller & Co. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy