Thornton Manor Care Home

A Message from Lord Pickles and Lord Blunkett, followed by Thornton Manor Care Home's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Thornton Manor Care Home is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
26 | SPRINGFIELD COURT NURSING HOME
Uniquely, there is also a very active
and successful Thursday night art
class for the staff. After almost
three years, the group have become
most accomplished with no hint
of amateurism. Thursday night
also has an early evening bar run
by two professional barmaids for
theresidents.
The totality of this extracurricular
activity is the establishment of a
real community which involves
friends, neighbours and folk from
the immediate area and beyond.
Springfield Court has forged a unique
path which challenges the embedded
preconceptions of what a nursing
home is. This cultural focus is key to
our provision.
On admission to the home, we study
the interests and experiences of
each resident, factoring this into the
activities and expeditions we organise.
Our activities leaders see ten residents
each day, speaking confidentially
about anything that is concerning
for them. This is a very important
element of our individualised and
personalisedapproach.
An innovative future
The grounds surrounding the nursing
home are a major aspect of it. We
encourage as many residents as
possible to experience the gardens,
particularly in the warm summer
months. We have plans to erect a
palm house next year, so that the
garden experience can continue
throughout the year regardless of the
prevailingweather.
We recently installed the very latest
nurse call alarm system. It involves the
careful placing of screens throughout
the home that shows the time and
order that residents call for assistance.
All calls are logged and monitored,
and our aim is to respond within
threeminutes.
In the past six months, we have
introduced a new electronic system
which replaces handwritten reports.
Staff carry a handset which can
recognise the room it is in and thus
store all active and current information
in a robust and structured fashion.
Using dictation and other recording
techniques, we can monitor the health
and wellbeing of our residents in real
time. We aim to continue this into the
dispensing ofmedicines.
One of the biggest challenges we
face is the recruitment of new nurses.
It is a problem the entire sector is
experiencing. However, it is becoming
increasingly difficult, and we hope the
newly established government will
address the issue with some urgency.
We are proud of our achievements,
but we cannot rest on our laurels.
A new decade is emerging, and we
are excited to lead our nursing home
towards further innovation.
We are excited
to lead our
nursing home
towards
further
innovation
Broadway star Jeri Sager,
from Nashville
27THORNTON MANOR CARE HOME |
CARE
Director of Nursing JaneGreen
Thornton Manor Care
Home, Chester
Rated “good” across the board at its last CQC inspection,
Chester-based Thornton Manor Care Home provides
nursing and personal care for almost 50 people.
The home’s Director of Nursing, Jane Green, says that its
professional care team are focused on maintaining the high
standards that service users deserve. The team specialise in
dementia and Alzheimer’s care – and Thornton sets itself apart
from other residential care providers with its small on-site zoo.
At Thornton Manor Care Home, we pride ourselves on our ability to care for
residents with dementia or Alzheimer’s in unusual but nonetheless effective ways.
We base our care on the importance of being flexible, in addition to listening to the
needs of our residents and their families.
Thornton Manor Care Home, formerly a hotel building, was bought by its present
owner some 21 years ago. In the past two decades, we have noticed a change
in the way in which care is provided but have endeavoured to maintain our high
quality of care, without compromising on our core values.
Home away from home
We rely on our staff and ask them to offer personal, dedicated service to our
residents, recognising that their needs are as diverse as they are. As such, we
require our staff to provide services specifically tailored to those who live with
us at any given time, a style we believe allows us to offer the most effective kind
ofcare.
FACTS ABOUT
THORNTON MANOR CARE
HOME
»Director of Nursing:
JaneGreen
»Founded in 1998
»Located in Chester
»Services: Care home for
people with complex needs
»No. of employees: 52
Thornton Manor Care
Home
THE PARLIAMENTARY REVIEW
Highlighting best practice
THE PARLIAMENTARY REVIEW
Highlighting best practice
28 | THORNTON MANOR CARE HOME
Our care is also intended to allow our
residents to feel as if they are in their
own homes. As such, we try to operate
with as few rules and regulations as
possible, with the exception being
a scheduled mealtime to ease the
work of the chef and encourage the
sociality of our residents. Through
being so flexible, it is possible for us
to succeed in caring for people with
more challenging behaviour, without
challenging them.
It’s a dog’s life
I have brought my dogs, Tim and
Henry, with me to work every day since
they were puppies, and the residents
have always been very responsive to
them. We have also had a number of
animal therapy sessions, to which our
residents reacted warmly.
Thankfully for the residents of
Thornton Manor Care Home, the
owner is very progressive and
forward-thinking and was open to the
suggestion of opening our own pet
therapy space in the grounds of the
home. What began with some rabbits
and a couple of guinea pigs now,
£30,000 later, houses two Shetland
ponies, a donkey, ducks with their
own pond, peacocks, parrots and
manyothers.
We believe that the investment
in these animals, and in turn our
residents, has been worth every
penny. Since we opened up our own
petting zoo, 12 months ago, we have
noted a 90 per cent reduction in
medication required for agitation and
anxiety – it is far harder to be anxious
when you are stroking a rabbit on
your knee. Residents who feel less
anxious experience fewer instances of
challenging behaviour, which helps to
achieve a more relaxed atmosphere
for them, their families and members
ofstaff.
Our residents are able to freely walk
round the petting zoo as they wish,
and to aid the recognition of animals,
each species is put in a differently
coloured pen, with a sign language
label attached. We have two staff
members who are dedicated to
taking care of the animals, and we
welcome individuals from all manner
of backgrounds to interact with
theseanimals.
Understandably, a care home with
its own menagerie is not a dull one.
We have rescue animals as part of
our brood – a lamb who was left to
die wanders the halls of the home
clad in a nappy to prevent accidents,
and a duck with a fused foot is cared
for in the evenings by a member of
staff and brought back the following
morning. We have noticed that the
animals have a positive impact on
residents, families and staff alike.
Self-care
We do not forget the wellbeing
of our staff and recognise the
importance of our team feeling
valued and supported. As such, we
offer free reiki treatments for our
staff and also our residents and their
families. These are delivered on site
by a member of staff who is a trained
reiki instructor.
Animal therapy has had
a marked effect
We believe
that the
investment in
animals and in
turn our
residents has
been worth
every penny
BEST PRACTICE SPONSOR 2020
THE PARLIAMENTARY REVIEW
Highlighting best practice
28 | THORNTON MANOR CARE HOME
Our care is also intended to allow our
residents to feel as if they are in their
own homes. As such, we try to operate
with as few rules and regulations as
possible, with the exception being
a scheduled mealtime to ease the
work of the chef and encourage the
sociality of our residents. Through
being so flexible, it is possible for us
to succeed in caring for people with
more challenging behaviour, without
challenging them.
It’s a dog’s life
I have brought my dogs, Tim and
Henry, with me to work every day since
they were puppies, and the residents
have always been very responsive to
them. We have also had a number of
animal therapy sessions, to which our
residents reacted warmly.
Thankfully for the residents of
Thornton Manor Care Home, the
owner is very progressive and
forward-thinking and was open to the
suggestion of opening our own pet
therapy space in the grounds of the
home. What began with some rabbits
and a couple of guinea pigs now,
£30,000 later, houses two Shetland
ponies, a donkey, ducks with their
own pond, peacocks, parrots and
manyothers.
We believe that the investment
in these animals, and in turn our
residents, has been worth every
penny. Since we opened up our own
petting zoo, 12 months ago, we have
noted a 90 per cent reduction in
medication required for agitation and
anxiety – it is far harder to be anxious
when you are stroking a rabbit on
your knee. Residents who feel less
anxious experience fewer instances of
challenging behaviour, which helps to
achieve a more relaxed atmosphere
for them, their families and members
ofstaff.
Our residents are able to freely walk
round the petting zoo as they wish,
and to aid the recognition of animals,
each species is put in a differently
coloured pen, with a sign language
label attached. We have two staff
members who are dedicated to
taking care of the animals, and we
welcome individuals from all manner
of backgrounds to interact with
theseanimals.
Understandably, a care home with
its own menagerie is not a dull one.
We have rescue animals as part of
our brood – a lamb who was left to
die wanders the halls of the home
clad in a nappy to prevent accidents,
and a duck with a fused foot is cared
for in the evenings by a member of
staff and brought back the following
morning. We have noticed that the
animals have a positive impact on
residents, families and staff alike.
Self-care
We do not forget the wellbeing
of our staff and recognise the
importance of our team feeling
valued and supported. As such, we
offer free reiki treatments for our
staff and also our residents and their
families. These are delivered on site
by a member of staff who is a trained
reiki instructor.
Animal therapy has had
a marked effect
We believe
that the
investment in
animals and in
turn our
residents has
been worth
every penny
29THORNTON MANOR CARE HOME |
CARE
We also offer our staff on-site
physiotherapy, in acknowledgement
of how physically demanding care can
be, and we prefer our staff to be seen
on site to save both them and us time
andmoney.
We provide massage therapy for
our staff to encourage relaxation
in situations which can at times
be stressful. Through employing
techniques such as these, we hope
to take the best-possible care of our
staff to ensure they can take the best-
possible care of our residents.
How much is that doggy in
the window?
Aside from the logistical challenges
posed by an on-site zoo, the
acquisition and maintenance of these
animals is expensive. We believe that
the money saved from the reduction
in NHS prescriptions could be better
used to fund more endeavours
similartoours.
We also note that funding difficulties
impact the lives of our residents too,
with many coming to us as a last resort
and being moved when our methods
of care are successful. Care is more
long term than funding currently
allows for, and we hope to see this
resolved in the coming years.
We recognise that our situation
– thanks to our progressive and
trusting owner, who ensures that
residents and staff have the best
of everything – is exceptional
and that not a lot of places have
this freedom to spend without
balancing. We understand the
importance of comparing the care
we are able to provide with the
funds that are coming in and hope
that we have capitalised on our
advantageousposition.
No prob-llama
We are currently awaiting quotes
for fencing for the field adjacent
to our current petting zoo and are
considering rescuing some llamas to
add to our menagerie. Our owner
continues to support these aims
andgrowth.
We also plan to grow for our
staff, with plans to build a specific
physiotherapy room and staff
trainingroom.
If we continue to grow as we
currently are, I am confident that
Thornton Manor Care Home will
continue to develop a strong
professional and personal standard.
We recognise
that our
situation is
exceptional
and that not a
lot of places
have this kind
of freedom
Residents enjoy
spending time with our
animals

This article was sponsored by Thornton Manor Care Home. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Elizabeth Truss.

Rt Hon Elizabeth Truss's Foreword For The Parliamentary Review

By Rt Hon Elizabeth Truss

Even by the standards of the day –this has been one of the most exciting and unpredictable years in British politics.

The leadership election we’ve just seen marks a huge moment in our country’s history. This government is taking a decisive new direction, embracing the opportunities of Brexit and preparing our country to flourish outside the EU.

As international trade secretary, I’ll be driving forward work on the free trade agreements that are going to be a priority for the government. Free trade isn’t just an abstract concept bandied around by technocrats. It is crucial for a strong economy and for the ability of families to make ends meet. Free trade benefits people in every part of our country, as British firms export to new markets and people doing the weekly shop have access to a wider choice of goods at lower prices.

The essence of free trade is in the title: freedom. It’s about giving people the power to exchange their goods without heavy government taxation or interference. Commerce and free exchange are the engine room of prosperity and social mobility. I’m determined to tackle the forces who want to hold that back.

One of my priorities is agreeing an exciting new free trade deal with the US, building on the great relationship between our two countries and the Prime Minister and US President. But I’ll also be talking to other partners including New Zealand, Australia and fast-growing Asian markets.

And with the EU too, we want a friendly and constructive relationship, as constitutional equals, and as friends and partners in facing the challenges that lie ahead – a relationship based on a deep free trade agreement. Our country produces some of the world’s most successful exports, and the opportunity to bring these to the rest of the world should make us all excited about the future. It is this excitement, optimism and ambition which I believe will come to define this government.

For too long now, we have been told Britain isn’t big or important enough to survive outside the EU – that we have to accept a deal that reflects our reduced circumstances. I say that’s rubbish. With the right policies in place, we can be the most competitive, free-thinking, prosperous nation on Earth exporting to the world and leading in new developments like AI. To do that, we’ll give the brilliant next generation of entrepreneurs the tools they need to succeed. Since 2015, there has been a staggering 85 per cent rise in the number of businesses set up by 18 to 24 year olds – twice the level set up by the same age group in France and Germany. We’ll help them flourish by championing enterprise, cutting taxes and making regulation flexible and responsive to their needs.

As we do that, we’ll level up and unite all parts of the UK with great transport links, fibre broadband in every home and proper school funding, so everyone shares in our country’s success.

2019 has been the year of brewing economic and political revolution. 2020 will be the year when a revitalised Conservative government turbo charges the economy, boosts prospects for people across the country, and catapults Britain back to the forefront of the world stage.



Rt Hon Elizabeth Truss
Secretary of State for International Development