Tip Top Information Technology

A Message from Lord Pickles and Lord Blunkett, followed by Tip Top Information Technology's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Tip Top Information Technology is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles

www.tiptopit.co.uk

THE PARLIAMENTARY REVIEW
Highlighting best practice
44 | TIPTOP IT
Davide Santangelo, owner and
managing director
Based in London
Based in London and celebrating its ten-year anniversary,
TipTop IT is a boutique tech service provider, offering
services to hundreds of businesses and individuals. They
are characterised by the breadth of solutions they offer and by
their exceptionally high customer retention rate. One of the
reasons they can do this is because of the closeness with which
their team operates both within the organisation and with
clients. The success of TipTop IT is articulated in greater detail
below by its owner, Davide Santangelo.
Our success and its ingredients
My company is dedicated to building, supporting and maintaining clients’ networks
and IT infrastructure. Examples of problems to which we provide solutions include
inefficient operating systems, insecure networks and suboptimal systems. Often,
too, companies seek us out when their current or previous providers have failed
to provide the sort of service they require. After an initial consultation, we will
look into the problem, review the project and then offer a quote, normally in the
form of a regular monthly fee. This is then followed by a rigorous planning stage,
subsequently to which we begin the delivery of our services.
We work with thoroughly tried and tested Microsoft and Apple products and cloud-
based solutions. This is not just for reasons of functionality; we can be confident
that, in utilising these technologies, we are compliant with all the most recent
regulations, including GDPR. These solutions gain customer trust – just one of the
many reasons we have a client retention rate of 98 per cent over the last ten years.
FACTS ABOUT
TIPTOP IT
»Owner and managing director:
Davide Santangelo
»Established in 2008
»Based in Mill Hill, Barnet
»Services: Specialist managed
service provider for SMEs
»No. of employees: 10
»Exceptionally high retention
rate (98 per cent over past 10
years)
»90 per cent of raised issues are
resolved within 1 hour
TipTop IT
45TIPTOP IT |
BEST PRACTICE REPRESENTATIVE 2018
Our clients are referred by reputation.
Most of them are commercial SMEs
and boutique consultancies, including
such sectors as financial consultancy,
private banking, oil and gas, retail
and food and beverage. However,
we also do work for individuals like
directors and solo entrepreneurs.
This latter type of work is especially
possible for us because we’re a
personalised, closely knit management
business, which enables us to keep
our team in touch with every client
regarding their own specific problems.
We therefore consider ourselves a
bespoke solution provider, tailoring
our work to each individual client:
we use trusted technology products,
but we can personalise when the
situation demands it, which in turn is
only possible as a result of our finely
developed technical expertise, creating
high customer retention rates.
Challenges that we surmount
Maintaining this highly personal
company culture – integral to our
success – requires the right type
of employee, so one of the main
challenges we face is during the
recruitment and on-boarding phases.
Moreover, because we are at the
front of the technical support cycle,
we don’t tend to work with a layered
support service. It’s also important for
us that our company strikes the right
balance between technical expertise
and commercial acumen – something
that’s hard to fully ascertain from
merely perusing a CV. Employing
people from other companies, then, is
not always the best solution, because
assimilating them into a more fluid
and dynamic company like ours can
pose a significant challenge for them
and forus.
We are therefore keen to employ
people at a low level and subsequently
foster them to a point where they fit
and are comfortable with our company
and its culture. What’s also key for
us is that prospective candidates
demonstrate key personal interests
in technology. Indeed, it was my
own long-held personal interest in
information technology that played
a role in the company’s inception. By
employing in the manner described
above, we ensure there is continuity of
culture within our company. Only by
remaining who we are will TipTop IT
have long-term success.
At the heart of the UK
We are
compliant
with all of the
most recent
regulations,
including
GDPR
THE PARLIAMENTARY REVIEW
Highlighting best practice
46 | TIPTOP IT
Another challenge we face is that
relating to GDPR. As time progresses,
understanding these regulations will
become more a matter of custom; as
of now, however, every process has to
be consciously and carefully reviewed.
This poses a significant challenge
for smaller companies, as regulation
compliance requires more of our
infrastructure and time (proportionally
speaking). Equally problematic, we
believe, is the lack of guidance the
government has provided with regard
to GDPR’s implementation. As a result
of this, we’ve had to come up with
our own toolset and clarify the scope
of it ourselves so that we can still
deliver solutions. To do this, though,
we’ve had to retrain some consultants
with commercial expertise, as GDPR
compliance is not just a technical scope
of work.
Challenging though these obstacles
may be, they are by no means
insurmountable. Through our
partnership, we foresee 50 percent
growth, and are expanding our
tailored tech service into family
businesses and increasing our growth
in the boutique finance and energy
sectors. Our other key vertical market,
food and beverage, is also expanding,
as is the retail sector in general, and
we are creating specific tailored
packages for independent retailers.
Globally, too, we have started to grow
into new areas, and in this respect,
we already have partnerships in the
Middle East.
Looking to the future, we truly believe
that with the right approach and
expertise, any business can benefit
greatly from technology as a whole
and feel empowered by a trusted IT
partner such as us. My goal has been
to realise this ambition and doing so
requires a careful blend of the traits
I mentioned in this article, namely: a
team of highly skilled technical experts;
a company culture conducive to close
cooperation; and genuine passion for
technology and taking the company
forward. So long as we commit to
this general constellation, success will
come along for the ride.
We truly
believe that
with the right
approach and
expertise, any
business can
benefit greatly
from
technology
A boutique tech service

www.tiptopit.co.uk

This article was sponsored by Tip Top Information Technology. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from Rt Hon Kwasi Kwarteng.

Rt Hon Kwasi Kwarteng's Foreword For The Parliamentary Review

By Rt Hon Kwasi Kwarteng

This year’s Parliamentary Review reflects on a tumultuous and extraordinary year, globally and nationally. As well as being an MP, I am a keen student of history, and I am conscious that 2020 would mark the end of an era. It will be remembered as the year in which we concluded Brexit negotiations and finally left the European Union. Above all, it will be remembered as the year of Covid-19.

In our fight against the pandemic, I am delighted that our vaccination programme is beginning to turn the tide – and I pay tribute to the British businesses, scientists and all those who have helped us to achieve this. But the virus has dealt enormous damage, and we now have a duty to rebuild our economy.

We must ensure that businesses are protected. We have made more than £350 billion available to that end, with grants, business rates relief and our furlough scheme supporting more than 11 million people and jobs in every corner of the country, maintaining livelihoods while easing the pressure on employers. The next step is to work with business to build back better and greener, putting the net zero carbon challenge at the heart of our recovery. This is a complex undertaking, but one which I hope will be recognised as a once in a lifetime opportunity.

Through the prime minister’s ten point plan for a green industrial revolution, we can level up every region of the UK, supporting 250,000 green jobs while we accelerate our progress towards net zero carbon emissions.

With our commitment to raise R&D spending to 2.4% of GDP and the creation of the Advanced Research & Invention Agency, we are empowering our fantastic researchers to take on groundbreaking research, delivering funding with flexibility and speed. With this approach, innovators will be able to work with our traditional industrial heartlands to explore new technologies, and design and manufacture the products on which the future will be built – ready for export around the globe.

And I believe trade will flourish. We are a leading nation in the fight against climate change. As the host of COP26 this year, we have an incredible opportunity to market our low-carbon products and expertise. Our departure from the EU gives us the chance to be a champion of truly global free trade; we have already signed trade deals with more than 60 countries around the world.

As we turn the page and leave 2020 behind, I am excited about the new chapter which Britain is now writing for itself, and for the opportunities which lie ahead of us.
Rt Hon Kwasi Kwarteng
Secretary of State for Business, Energy and Industrial Strategy