
THE PARLIAMENTARY REVIEW
Highlighting best practice
24 | TISSL
customer journey. It ensures orders
are captured correctly, delivered to the
kitchens immediately and presented
to the customer in an aesthetically
pleasing, prepared and concise
manner. Then, when the meal is over,
the customer can pay quickly and
easily before moving on, content with
their restaurant experience.
But it shouldn’t just stop there. By
capturing customer details, you
can check if they enjoyed their
experience at the restaurant. They
can be made VIPs by inviting them
back with promotions and rewarding
theirloyalty.
With the emergence of cloud hosting,
it was only natural that EPoS began
to utilise this powerful tool. Business
intelligence (BI) data, powered by their
EPoS engines, is thrown up into the
cloud, meaning that valuable data
insights on products, locations and
staff can be accessed from anywhere
at any time.
Dining experience and EPoS
The upcoming generation of diners like
to photograph every aspect of their
lives and share these images across
social media – dining is no exception,
as the emergence of Instagram pages
dedicated to restaurant criticism and
de rigueur images of food on social
media platforms such as Twitter and
Facebook would suggest. They need
to be in control of their experience
and welcome the opportunity to know
more about the source ingredients
and other small details such as
recommendations on beverages, etc.
Ideally, they would access all this
information from their smartphones.
Today, smart EPoS solutions can satisfy
most restaurateurs’ and their diners’
needs. However, the perfect solution
will need to be continuallyevolving.
EPoS solutions must help engage
diners before they even get to the
restaurant, and involve them in how
and when they will want to dine.
The perfect EPoS solution will make
every diner a VIP and grow the brand
of a restaurant and the loyalty of its
customer base.
EPoS evolution
I have watched over the years as
the humble mobile phone – which
started its existence as a clunky,
expensive device – transformed into
a sophisticated handheld computer,
powerful enough to allow countless
other primary tasks and still be used as
a mobile phone.
This transformation has been
embraced by the new generation of
users, who demand that they are able
to utilise their smartphone or tablet
within hospitality. TISSL has been
developing our next generation of
software taking into account this shift
in consumer demand. We understand
that our solution must engage with
not only the restaurant clientele but its
employees, making for a harmonious
customer journey.
Changing TISSL
In order for TISSL to stay competitive,
I have had to change my own
beliefs on what a company of this
nature should feel and sound like.
TISSL handheld point
of sale
EPoS solutions
must help
engage diners
before they
even get to the
restaurant
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