Uddingston Physiotherapy Clinic

A Message from Lord Pickles and Lord Blunkett, followed by Uddingston Physiotherapy Clinic's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from Uddingston Physiotherapy Clinic is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett, MP
Pickles signature Rt Hon The Lord Eric Pickles, MP


Highlighting best practice
Co-founders Gillian and Ricky
Modern facilities
Uddingston Physiotherapy & Rehabilitation Clinic was
established by Gillian and Ricky Flanagan, who boast 25
years’ experience in the sector. Founded in 2013, it serves
South Lanarkshire and Glasgow, offering a quality service and
supporting the millions of people with musculoskeletal (MSK)
complaints. Gillian is a chartered physiotherapist with experience
in the private and public sectors, while Ricky is a sports masseur,
having previously managed an electrical contractor company –
experience he has used to benefit the current business.
The Office for National Statistics recently found that 30.8 million working days
are lost to MSK complaints. Many simple MSK problems will resolve within four
to six weeks, but the disability caused can mean time off work is needed. Waiting
times for NHS physiotherapy in Lanarkshire exceeds the standard 12 weeks, with
some patients waiting 20 weeks for a routine appointment. As a result, private
physiotherapy is becoming an increasingly popular option for those in pain, who
cannot afford to be absent from work. Appointments are available immediately,
sessions are longer, more treatment options are available and patients can organise
treatments around their work schedules.
Over the past 20 years, we have seen a massive rise in waiting times for MSK
outpatient services. To rectify this issue, we developed a service that supplies
high-quality, patient-centred care in the local community, which takes patients
from injury or illness to their full potential health and fitness. Many clinics send
their clients elsewhere for gym, Pilates or maintenance treatment once they reach
a certain level of recovery, which means that the process of recovery cannot be
»Co-founders: Gillian and Ricky
»Founded in 2013
»Based in Uddingston, South
»No. of employees: 15
»Services: Private physiotherapy
Physiotherapy Clinic
seen through to completion. Our plan
was to have a multidisciplinary team,
supplying physiotherapy, massage,
Pilates, acupuncture and exercise
rehabilitation under one roof, ensuring
continuity of care and co-ordination of
patient goals.
Ricky retrained as a massage therapist
at university and was able to do the
shop fit himself, with the help of
business contacts. We opened in April
2013 and, having already built a good
reputation and client list in the area,
the business grew quickly. A second
physio and a receptionist were soon
required, and we have continued to
grow. We now employ 15 members
of staff and we went from seeing
70 patients a week, to upwards of
70 patients a day. We work really
well as a partnership – Gillian brings
clinical expertise and manages
the administrative and personnel
responsibilities, and Ricky uses his
technical background to maintain the
building and equipment and offer new
ideas to develop thebusiness.
Quality patient care
We strongly believe that for a
healthcare business to be successful,
the focus has to be on excellent patient
care rather than profit. We wanted
that to be clear for patients to see. We
have invested in professional staff, who
were selected for their interpersonal
skills, passion and enthusiasm, a high
skill level with regards to assessment
and diagnosis and a great work ethic.
Our physiotherapists have different
specialities and skill sets, in order to
help us broaden our knowledge and
skill base.
Physiotherapy was defined in
1920 by four pillars: massage,
exercise, electrotherapy and kindred
treatments. Physiotherapists with
competent manual therapy skills are
becoming harder to find, because
the NHS encourages them to treat
patients with advice and exercise.
If the body is in pain, muscles are
inhibited from working, joints are
stiff and proprioception and balance
can be poor, while fear of further
damage can affect patient compliance
with exercise programmes. Manual
therapy relieves pain and stiffness,
increases joint mobility, circulation,
proprioception and balance, and
can help to detoxify and relax the
body. Manual therapy can reduce
anxiety, encourage sleep and
improve energy and concentration.
An exercise programme, alongside
manual therapy, is far more effective
in rehabilitating a patient. We excel
in manual therapy, achieving a high
treatment success rate; our patients
often travel from significant distances.
Good interpersonal skills are vital,
because patients in pain need to be
treated compassionately and with
patience. Pain affects every area of a
Treatment rooms
have different
specialities and
skill sets, in
order to help us
broaden our
knowledge and
skill base
Highlighting best practice
patient’s life, and our staff take the
time to get to know their patients
and how their problem affects them.
Patients are encouraged to be involved
in decision-making and treatment
planning, while having someone to
listen to them for 40 minutes can
make the experience really positive.
The profession is physically and
mentally demanding and has a lot of
paperwork to go with it. As part of
our plan to encourage staff retention,
we pay some of the highest rates
in the UK and have a modern, well-
equipped clinic and efficient working
environment. We encourage peer
review and mentoring, and all staff
have input into our in-service training
programme. Our physio team are
skilled, efficient team players, with
an excellent work ethic. Their hard
work and enthusiasm have helped
us grow the business and build a
good reputation. There is a positive,
friendly feel to the clinic and patients
often comment on the welcoming
atmosphere, which is a reflection of
the attitude of the staff.
Our electronic diary and patient
reminder service help clients with
scheduling, while our customised
rehabilitation programmes are sent
to patients online, offering them
instructions and video links so they
can work out at home. We have also
invested in electrotherapy machines,
such as shockwave therapy, Tecar
therapy, ultrasound and interferential,
in order to enhance our service.
Maintaining our reputation
Referrals are essential and social media
has been an excellent way to increase
our reach to potential customers.
We were rated as one of the top
three physiotherapists in Glasgow by
independent online reviewers Three
Best Rated, who also awarded us
Business of 2018.
We want to offer a beneficial service
for the local community, and we have
established good relationships with
businesses, clubs and other healthcare
facilities. Ricky has developed excellent
links with local sports clubs and
has dedicated a lot of finances by
sponsoring local athletes to help them
on their journey and help boost our
profile. We work with local businesses
to help reduce absence through MSK
injuries, and we have connected with
sports clubs by offering discounts and
supporting their local charity events.
Good communication with local GP
practices and private consultants
has established positive relationships
and built trust in our services, and
we are frequently recommended as
an alternative to NHS waiting lists.
We also supply domiciliary services
to local private nursing homes and
the immediate local community. Our
current treatment rooms have reached
capacity, so we reduced our gym
space, and added further treatment
space. This has allowed us to take on
more staff and more work, which will
help us to grow as we move forward.
We work with
local businesses
to help reduce
through MSK
injuries, and we
have connected
with sports
clubs by offering
discounts and
their local
charity events
Part of our team


This article was sponsored by Uddingston Physiotherapy Clinic. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister