ZF Services UK

A Message from Lord Pickles and Lord Blunkett, followed by ZF Services UK's best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, it is uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from ZF Services UK is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

Blunkett signature Rt Hon The Lord David Blunkett
Pickles signature Rt Hon The Lord Eric Pickles


Chris Adcock, managing director
of ZF Services UK Ltd
ZF Nottingham
Global roads are more congested than ever before. Drivers
want safer, faster, more efficient and comfortable
modes of transport, and technology is developing at
pace to make this happen. In turn, vehicles are becoming more
complex with the introduction of hybrid and electric vehicles. At
the same time, the customer is becoming more demanding. It’s
in this environment that ZF contends and succeeds.
Changing at pace
In this challenging environment, it’s vital the supply chain has complete confidence
in automotive technologies and parts: from the production lines of global vehicle
manufacturers, to the distributors that supply the technicians who service
and repair them during their lifetime, down to the driver who on a daily basis
transports his family. ZF is the global partner of choice for a large majority of this
supply chain.
Working hard to improve mobility today and preparing for that of the future, ZF
capabilities ensure vehicles move efficiently, safely, dynamically and reliably. It does
this by producing technologies and systems at original equipment (OE) level for
passenger cars and vans, trucks, buses, motorcycles, and a host of other transport
modes – and then directly translating that expertise into its parts offer.
Additionally, ZF takes its responsibility as a purveyor of knowledge very seriously. Its
in-depth market training means that technicians will be well equipped to cope with
the technologies of the future.
»Managing director of ZF
Services UK Ltd: Chris Adcock
»Established in 1915
»Based in Friedrichshafen,
southern Germany
»Services: World-leading
driveline, chassis and passive
safety technology
»No. of employees: 400 in the
»A global workforce of
146,000 with approximately
230 locations in some 40
»Sales of 36.4 billion in 2017
»Invests more than 6 per cent
of its sales in research and
development annually
»Seeks to eliminate accidents
and emissions entirely
ZF Services UK
Highlighting best practice
ZF leads the way in the
following areas:
»Driveline: the area
of the vehicle which
transfers power to the
»Chassis: steering and
suspension which
govern the base frame
of a vehicle
»Active and passive safety
systems, including
braking, airbags,
seatbelts, cameras, radar,
laser, lidar technology
and motion sensors.
With a global workforce
of 146,000, the business
has 230 locations across
40 countries. With 2017
sales of 36.4 billion,
ZF is a top-ten global
automotive supplier.
See. Think. Act.
True to its guiding principal of “See.
Think. Act.”, ZF has the technical
competence and range of products
which allow vehicles to do just that. It
has secured its strong global position
by mastering the interaction of sensors,
control units and motion control.
This intelligent interplay between
components and systems not only
helps vehicles become safer and more
efficient, but is also a prerequisite for
autonomous driving.
Seeking a world with no
emissions and without accidents
ZF strives for this under its “Vision Zero”.
To achieve both simultaneously needs
all-electric and autonomous mobility,
as human failure can only be ruled out
when the computer is in full control.
Investing more than 6 per cent of
its annual sales in R&D, the business
moves ever nearer to its goal by
developing technologies and parts
which offer:
»Reduced and more efficient
fuel consumption, using smart
electrification and intelligent
lightweight construction
»Prevention and mitigation of road
»The tools needed to make
autonomous driving a reality
»Intelligent electric drive solutions
»A full understanding of how
digitalisation can capture data and
connect it so as to revolutionise
Future focused
Tomorrow’s vehicles will be operated
electrically and autonomously.
Complex, they will require new skills,
and ZF works hard to close knowledge
and technology gaps. In 2015, the ZF
Group acquired and integrated TRW
Automotive into its business to develop
and produce intelligent braking and
active and passive safety systems.
ZF Aftermarket
To maintain the health and well-being
of a vehicle throughout its lifetime,
it needs servicing and spare parts for
repair. ZF integrated its own parts
division with that of TRW to form ZF
Aftermarket. A global parts division
combining the expertise of both
powerhouses, ZF Aftermarket is heavily
involved in developing the mobility of
tomorrow and, as such, is best placed
to serve the current and future needs
of a global aftermarket.
With its OE expertise, ZF Aftermarket
has an innate knowledge of how
systems work and how parts within
those systems need to work in
harmony to perform at their best.
Safety first
The ZF Aftermarket brand portfolio
comprises the following OE quality part
»Lemförder – steering and suspension
»Sachs – shock absorbers and clutches
»TRW – braking, steering and
suspension parts
»Boge – shock absorbers and
complementary parts for
Vehicles now communicate. ZF’s
connectivity specialist, “Openmatics”,
ZF Wrexham
We are seeking
a world with
no emissions
and without
ensures independent workshops
understand them. Based on an open
and independent connectivity platform,
an OBD dongle collects, interprets and
transfers data from the vehicle to fleet
customers, allowing them to work
more efficiently.
ZF Services UK
In the UK and Ireland, the aftermarket
business goes by the moniker
“ZFServices”. In addition to providing
support for passenger car and
commercial vehicle customers, bus, rail
and marine applications are catered for.
It’s headquartered in Nottingham, and
with two further facilities (76,440m3
distribution) of warehousing at
Crick in Northamptonshire and its
remanufacturing capability in Wrexham,
Wales, ZF Services employs 400 people.
The Nottingham facility was founded
in 1973. ISO accredited to 9001, 1801
and 1401 standards, as well as holding
RISAS rail accreditation, the site offers
warehousing and 6,500m2 of fully
equipped service workshop space.
The facility provides bespoke
remanufacturing and overhaul
solutions, and is the global centre of
competence for NON-ZF Rail service
providing reverse engineering and
design solutions to the ZF Group.
From dockside ship-to-shore crane
gearboxes to water treatment and
recycling equipment, ZF Services
overhauls industrial gearboxes.
Moreover, as a world-leading
manufacturer and repairer of marine
gearboxes, thrusters and control systems,
ZF’s team offers dedicated, skilled and
experienced services for fast craft,
pleasure craft and commercial vessels.
With a wide selection of applications,
from farm tractors and mobile cranes
to airport handling equipment, ZF
Services offers a range of field and
workshop solutions to maximise
productivity and lower operating costs.
ZF’s axle and transmission are fitted
as standard to over 60 per cent of
all UK buses and coaches. Its tailored
solutions keep the cities moving all
year round.
Passenger cars and HCV
The business champions
remanufacturing where possible. It
saves resources and energy; reduces
environmental impact and cost; and
keeps older vehicles on the road.
At its Wrexham site, the business
remanufactures brake calipers for a
global market.
Chris Adcock, director of ZF Services UK,
adds the following: “These are exciting
times and it’s a real honour to be at
the very heart of it. The transformation
of the automotive aftermarket is well
underway. Electric vehicles requiring
high-voltage expertise, increasing
digitalisation, the ‘connected car’ and
the onset of autonomous driving –
combined with changing customer
expectations – guarantees a challenging
market laced with opportunity.”
With its innovative products and
individual service concepts, ZF
Aftermarket has established a
successful position as both an architect
and pacemaker for tomorrow’s
mobility, and likewise as a reliable and
competent partner for customers.
ZF’s team offers
skilled and
services for fast
craft, pleasure
craft and
ZF Crick


This article was sponsored by ZF Services UK. The Parliamentary Review is wholly funded by the representatives who write for it. The publication in which this article originally appeared contained the following foreword from The Rt Hon Theresa May MP.

The Rt Hon Theresa May MP's Foreword For The Parliamentary Review

By The Rt Hon Theresa May MP

This foreword from the then Prime Minister appeared in the 2018/19 Parliamentary Review.

British politics provides ample material for analysis in the pages of The Parliamentary Review. For Her Majesty’s Government, our task in the year ahead is clear: to achieve the best Brexit deal for Britain and to carry on our work to build a more prosperous and united country – one that truly works for everyone. 

The right Brexit deal will not be sufficient on its own to secure a more prosperous future for Britain. We also need to ensure that our economy is ready for what tomorrow will bring. Our Modern Industrial Strategy is our plan to do that. It means Government stepping up to secure the foundations of our productivity: providing an education system that delivers the skills our economy needs, improving school standards and transforming technical education; delivering infrastructure for growth; ensuring people have the homes they need in the places they want to live. It is all about taking action for the long-term that will pay dividends in the future.

But it also goes beyond that. Government, the private sector and academia working together as strategic partners achieve far more than we could separately. That is why we have set an ambitious goal of lifting UK public and private research and development investment to 2.4 per cent of GDP by 2027. It is why we are developing four Grand Challenges, the big drivers of social and economic change in the world today: harnessing artificial intelligence and the data revolution; leading in changes to the future of mobility; meeting the challenges of our ageing society; and driving ahead the revolution in clean growth. By focusing our efforts on making the most of these areas of enormous potential, we can develop new exports, grow new industries and create more good jobs in every part of our country.

Years of hard work and sacrifice from the British people have got our deficit down by over three quarters. We are building on this success by taking a balanced approach to public spending. We are continuing to deal with our debts, so that our economy can remain strong and we can protect people’s jobs, and at the same time we are investing in vital public services, like our NHS. We have set out plans to increase NHS funding annually by an average by 3.4 percent in real terms: that is £394 million a week more. In return, the NHS will produce a ten-year plan, led by doctors and nurses, to eliminate waste and improve patient care.

I believe that Britain can look to the future with confidence. We are leaving the EU and setting a new course for prosperity as a global trading nation. We have a Modern Industrial Strategy that is strengthening the foundations of our economy and helping us to seize the opportunities of the future. We are investing in the public services we all rely on and helping them to grow and improve. Building on our country’s great strengths – our world-class universities and researchers, our excellent services sector, our cutting edge manufacturers, our vibrant creative industries, our dedicated public servants – we can look towards a new decade that is ripe with possibility. The government I lead is doing all it can to make that brighter future a reality for everyone in our country. 

British politics provides ample material for analysis in the pages of The Parliamentary Review 
The Rt Hon Theresa May MP
Prime Minister